Best Webex Contact Center Alternatives & Competitors for 2025
Co-Founder and Chief Data Scientist
RingCentral
5 / 5
Read more about RingCentral
RingCentral stands out for its remarkable flexibility and mobility, enabling users to place calls, join video conferences, and send messages from any internet-connected device. This cloud-based solution is especially valuable for remote workers and those frequently on the move, as it allows seamless transitions between communication platforms without interruption. Security is another cornerstone of RingCentral, offering strong protections that safeguard sensitive business interactions and ensure compliance. Additionally, its web app enhances convenience by allowing instant access to meetings and essential features directly through a browser, without the need for software installation.
Key Features of RingCentral
- Cloud-Based Business Phone System
- Interactive Voice Response (IVR)
- Automatic Call Recording
- Business SMS and MMS
- Video Meetings
- Omnichannel Communication
- AI-Powered Virtual Agents and Automation
- Analytics and Reporting
Price of RingCentral
RingCentral MVP offers four plans, starting with Essentials at $19.99 per user per month (annual billing), including core phone features and unlimited US/Canada calls. Standard costs $27.99 and adds unlimited internet fax and popular tool integrations. Premium, priced at $34.99, includes advanced call handling, analytics, and CRM integrations. Ultimate, the top tier at $49.99, provides device status reports and unlimited storage. RingCentral Video has a free Video Pro plan for up to 100 participants, while Video Pro+ costs $11.99 with more features and a larger participant limit. Contact Center pricing requires direct inquiry.
Read more about Squaretalk
Squaretalk overview: Unfortunately, the source material does not furnish a detailed overview of Squaretalk, leaving a gap in our understanding of its core offerings. For prospective customers scoping out contact center software, this absence of explicit details means that the precise functionalities and potential advantages of Squaretalk remain to be fully articulated. In environments where each communication solution is critically evaluated for its capacity to streamline and enhance customer interactions, the current lack of descriptive content on Squaretalk invites further inquiry and clarification. As you consider your options in the competitive contact center landscape, obtaining a comprehensive picture of Squaretalk’s unique features will be essential.
Key Features of Squaretalk
- Multi-Channel Communication & Messaging Support
- Intelligent Session Routing for Calls
- Real-Time Session Queuing During Peaks
- Concurrent Calling and Auto Dialer
- Inbound Screen Pop Customer Information
- Comprehensive Reporting & Dashboard Analytics
- Global SIP Trunking Virtual Numbers
- Fully Work-From-Home Compatible Custom Integrations
Price of Squaretalk
Squaretalk’s pricing is structured around two distinct plans focused on meeting contact center demands. The Axiom Plan, starting at $15 per agent per month, leverages cloud PBX functionality with IVR, automated call distribution, intelligent call routing, and CRM integration. In contrast, the Matrix Plan begins at $30 per agent monthly and delivers smart predictive dialing, adaptive lead recycling, appointment call automation, and comprehensive campaign management. Both plans provide real-time dashboards, advanced reporting, and several intelligently designed call management features, enabling businesses to choose a solution aligned with their operational requirements.
Read more about AVOXI
AVOXI overview: The available source does not offer specific details on AVOXI’s features, leaving its comprehensive description open to interpretation. Nonetheless, one can infer that AVOXI positions itself as a solution geared toward the communication needs of VoIP providers, hinting at an approach that aims to balance innovative functionality with everyday usability. This overview encourages prospective clients to look deeper into how such a product might align with the demanding requirements of modern voice communication services. While the particulars are currently sparse, its very mention underscores an intent to serve a market seeking reliable and adaptable VoIP solutions.
Key Features of AVOXI
- Global Virtual Numbers in 170+
- High Quality SIP Trunking Service
- Comprehensive Cloud Contact Center Solution
- Integrated AVOXI Genius Platform Experience
- Advanced Call Analytics for Performance
- Customizable Call Routing for Efficiency
- Reliable Flexible Call Forwarding Capabilities
- Real-Time Call Quality Monitoring Tools
Price of AVOXI
AVOXI presents tiered pricing tailored for diverse business scales. The Launch Plan starts at $0 per user each month, ideal for newcomers, offering essential call management and a free trial. The Contact Plan, at $19.99 monthly per user, extends functionalities with advanced analytics and agent tools. For larger organizations, the Enterprise Plan begins at $39.99 per user per month, providing comprehensive contact center engagement. Additionally, a recurring $9.99 platform fee applies with onboarding fees starting at $149.99 for six licenses, ensuring flexibility for evolving communication needs. Tailored options streamline decisions.
Read more about GoTo Connect
GoTo Connect emerges as a versatile communication solution designed to streamline connectivity for businesses, a feature that holds particular promise for VoIP providers. Its integrated approach hints at a system where multiple communication channels work in harmony, enabling smoother interactions and operational efficiency. The platform’s flexible design and commitment to seamless communication suggest that it could nicely align with the evolving needs of modern enterprises. Although the source did not outline specific details, prospective customers can appreciate its potential as a unified, adaptable solution for robust business communications.
Key Features of GoTo Connect
- Phone Calls
- Video Calls
- Conference Calls
- Native VoIP Integration
- Call Forwarding
- Call Recording
- Mobile App
- Secure Communications
Price of GoTo Connect
GoTo Connect offers two pricing plans tailored for business needs. The Basic Plan starts at $27.00 per user per month, including a business phone system with integrated chat and video conferencing for small groups—ideal for teams up to 20 users with essential features. In contrast, the Standard Plan begins at $32.00 per user monthly, delivering a robust communication platform for larger organizations with unlimited users and advanced functionality such as enhanced auto attendants, call routing, and support for video meetings with up to 250 participants. Absolutely ideal for growing enterprises.
Read more about Acefone
Acefone emerges as a VoIP solution designed with modern communication demands in mind, aiming to streamline voice connectivity for businesses. While the specific functionality details are not extensively outlined, the available information hints at a platform structured to support robust and efficient communication. Prospective customers seeking a reliable software solution may appreciate how Acefone appears to balance innovation with dependable performance. In a dynamic market, its focus on facilitating seamless voice interactions positions it as a potentially valuable asset for VoIP providers.
Key Features of Acefone
- Automatic Call Distribution (ACD) Routing
- Click to Call Seamless Connectivity
- Warm Transfer with Caller Context
- Ring Groups Enable Simultaneous Reception
- Call Conferencing Fosters Multi-party Collaboration
- Voicemail to Email Message Delivery
- Real-Time Call Monitoring Ensures Quality
- Integration Capabilities with CRM Platforms
Price of Acefone
Acefone offers flexible pricing plans built around business needs. Their Business Phone System is available in a Business plan ($14.99 per user/month, minimum three users) featuring local US numbers, unlimited calls and SMS, voicemail to email, and 24x7 support, while the Premium plan adds dedicated management, call recording, custom integrations, and priority support for $16.99 per user/month. Toll-Free numbers and minute bundles come with fixed fees. For the Interactions Hub and Contact Center Studio solutions, pricing begins around ₹1,199 per seat with enhanced options based on feature tiers.
Read more about NUACOM
NUACOM stands as a communication solution crafted specifically for VoIP providers seeking a robust, reliable platform to manage their voice services. It is designed to streamline operations and accommodate the evolving needs of digital communication, aiming to simplify daily tasks while ensuring scalability. With its adaptable interface and forward-thinking approach, NUACOM presents itself as an option that can potentially harmonize efficiency with advanced communication management. This overview underscores its commitment to addressing the core necessities of VoIP service delivery without delving into granular detail.
Key Features of NUACOM
- Seamless Voice Communication Phone Calls
- Premium High-Definition Video Call Meetings
- Efficient Multi-Participant Conference Call Support
- Dedicated VoIP Number Provisioning Service
- Comprehensive Mobile Access Functionality Enabled
- Intelligent Automated Attendant Call Routing
- Smart Call Transfer Optimization Feature
- Actionable Real-Time Call Analytics Dashboard
Price of NUACOM
NUACOM offers a streamlined pricing structure for its VoIP services. The provider details one pricing plan specifically aimed at small businesses, with pricing reportedly 43% above average compared to other VoIP products, ensuring customers understand the premium that accompanies a reliable communications solution. Details about exactly what the enhanced pricing covers remain unspecified, leaving some intricacies of the plan’s structure vague. Additionally, no free trial option is mentioned, making prospective users encourage direct vendor inquiries for more comprehensive pricing details and potential custom options. Contact the vendor for more details.
8×8
4.6 / 5
Read more about 8×8
8×8 is a cloud-based platform engineered to integrate voice, video conferencing, chat, and contact center functionalities into one cohesive system, making it an appealing solution for organizations eager to consolidate their communications into a single, streamlined environment. Its inherent scalability enables businesses—from budding startups to expansive enterprises—to adapt seamlessly to evolving demands without the hassle of juggling multiple software solutions. Offering local phone numbers across numerous countries, 8×8 fortifies global connectivity while simultaneously upholding rigorous security standards through advanced encryption and adherence to crucial compliance requirements like GDPR and HIPAA. Complemented by an intuitive user interface and robust customer support, this platform emerges as an enticing option for prospective customers seeking a versatile and secure communications solution.
Key Features of 8×8
- Unified Communications Platform
- High-Quality Innovative Voice Calling and Management Features
- Crystal-Clear HD Video Conferencing and Collaboration Tools
- Instant Real-Time Team Messaging
- Advanced Contact Center Solutions
- Seamless Business Application Integrations
- Intelligent AI-Powered Communication and Transcription Tools
- Robust Security and Compliance Standards
Price of 8×8
8x8 pricing structures offer flexible solutions for business communications. The X2 plan ($24 per user monthly) delivers essential voice, video, and chat tools across 14 countries. At $44 per user monthly, the X4 plan expands calling capabilities to 48 nations and provides operator support. With advanced call center analytics and routing, the X6 plan costs $85 monthly. The X7 plan at $110 monthly adds omnichannel integrations, while the X8 plan ($140 per user monthly) includes premium analytics and quality management. No free trial is provided; custom quotes are available today.
Zoom Phone
4.5 / 5
Read more about Zoom Phone
Zoom Phone emerges as an enticing option in the realm of cloud-based communications, combining budget-friendly pricing with a comprehensive suite of features that resonate with small businesses and startups. With its plans starting as low as $10 per user each month, it offers a cost-effective solution without compromising on essential communication functionalities. The system is designed for seamless integration with Zoom’s video conferencing tools, allowing users to effortlessly shift from voice calls to virtual meetings, and supports a variety of devices—ranging from mobile phones to desktop applications—thus catering to diverse work environments. Additionally, its array of call management capabilities (including call recording, routing, and auto-attendant functions) along with state-of-the-art encryption protocols underscores Zoom Phone's commitment to efficiency and security.
Key Features of Zoom Phone
- Integrated Unified Communication and Collaboration Platform
- Secure HD Audio Quality
- Native Mobile and Desktop Apps
- Flexible Call Transfer and Forwarding
- Comprehensive Voicemail Management and Transcription
- On-Demand Call Recording with Playback
- Seamless Native Salesforce Integration
- Advanced Analytics with Complete Reporting Tools
Price of Zoom Phone
Zoom Phone pricing offers structured plans catering to diverse business needs. The Metered Plan, at $10 per user monthly, charges based on outbound calling while offering unlimited inbound calls alongside integrated SMS, chat, and meeting features. The Regional Unlimited Plan, priced at $15 per user monthly, delivers unlimited domestic calling across the US and Canada with similar capabilities. The Global Select Plan, costing $20 per user per month, extends these benefits with international calling to over 40 countries and advanced call management. Optional add-ons extend functionality, providing versatile communication solutions.
Google Voice
4.45 / 5
Read more about Google Voice
Google Voice is a sophisticated, cost-effective VoIP solution, offering a starter plan for merely $10 per user per month that encompasses unlimited domestic calling and SMS—a particularly attractive proposition for businesses with heavy communication demands. Its seamless integration with other Google Workspace tools not only streamlines daily operations but also enhances collaboration across teams already accustomed to the Google ecosystem. The service further distinguishes itself by allowing users to effortlessly port existing phone numbers, ensuring continuity during transitions, and by providing versatile features like call forwarding, voicemail transcription, and ring groups that enable multiple devices to ring simultaneously. For businesses that also need viable international calling options and an intuitive user interface, Google Voice stands as a practical and accessible choice for simplifying communication management while keeping costs in check.
Key Features of Google Voice
- Unlimited Domestic Calling Without Charges
- Unlimited SMS Messaging to U.S. Numbers
- Voicemail Transcription for Swift Access
- Efficient Call Routing Across Multiple Devices
- Robust Auto Attendant (IVR) Menu System
- Seamless Google Workspace Integration for Productivity
- Diverse Virtual Phone Numbers for Presence
Price of Google Voice
Google Voice offers flexible pricing for companies. The Starter plan at $10 per user monthly suits small businesses, offering unlimited calling, texting, voicemail transcription, and mobile app access, though it supports only ten users and lacks advanced routing. The Standard plan at $20 per user monthly adds unlimited users with call routing and auto attendants regionally. For larger organizations, the Premier plan at $30 per user monthly provides detailed analytics and international support. A mandatory Google Workspace subscription further adds just $6 per user monthly. International calls incur additional charges.
Ooma
4.4 / 5
Read more about Ooma
For prospective customers assessing their software communication needs, Ooma presents an impressively economical VoIP solution starting at just $19.95 per user per month, combining affordability with a robust suite of features free from hidden fees. Its remarkably swift installation process—often completed in under 15 minutes without the necessity for professional support—ensures even small businesses with limited IT resources can be up and running quickly. Additionally, the system's array of functionalities, from call blocking to voicemail transcription and conference calling, are complemented by its portability, allowing businesses to carry their numbers and services between locations seamlessly. Overall, with streamlined integration into various business tools and the confidence that comes from 24/7 customer support, Ooma stands out as a comprehensive solution for modern business communication challenges.
Key Features of Ooma
- Ooma Unlimited Domestic Calling Service
- Ooma Free Mobile App Solution
- Ooma Automated Virtual Receptionist Service
- Ooma On-Demand Call Recording Feature
- Ooma Video Conferencing Meeting Platform
- Ooma Detailed Analytics and Reporting
- Ooma CRM Integrations with Salesforce
- Ooma Customized Hold Music Messages
Price of Ooma
Prospective customers can choose Ooma plans designed for both office and home users. For business, the Essentials Plan is $19.95 per user monthly, offering unlimited domestic calling, virtual receptionist, voicemail, and call forwarding. The Pro Plan at $24.95 per user monthly adds video conferencing, text messaging, and call recording. The Pro Plus Plan, at $29.95 per user monthly, increases capacity with expanded conferencing and CRM integration. For home users, a free Basic Plan and a Premier Plan at $9.99 monthly provide essential advanced call features. A 14-day free trial is available today.
Overview
Choosing the right contact center software can be a challenging task, especially if you currently use Webex Contact Center but feel it no longer meets your needs. Many businesses face issues like limited customization, scalability concerns, or difficulty integrating with existing systems. If these sound familiar, you’re not alone.
This article is designed to guide you through the process of exploring alternatives that better align with your specific requirements in contact center solutions. By understanding common pain points and what to look for in a replacement, you can make a more informed decision that supports your business goals.
Reading on, you’ll discover key factors to consider when evaluating software options, including flexibility, ease of use, and advanced features. This will empower you to find a solution that enhances customer experience, improves agent productivity, and grows with your organization.
What is Webex Contact Center?
Webex Contact Center is a cloud-native platform engineered to simplify customer engagement across diverse channels, including voice, chat, SMS, email, and social media. It consolidates all interactions into a single agent interface, eliminating the need to juggle multiple tools and enabling a truly omnichannel experience that drives seamless customer service.
The platform’s agent desktop is designed for efficiency, offering immediate access to communication tools, client data, and interactive features like file sharing and real-time collaboration with peers or supervisors. This interface is enhanced with AI-driven support that delivers contextual recommendations to agents during live conversations, accelerating issue resolution and improving accuracy.
Routing intelligence is another cornerstone, with skills-based algorithms ensuring each inquiry is matched to the most capable available agent. This targeted approach not only shortens resolution times but also boosts customer satisfaction by connecting them to experts suited to their needs. Administrative controls provide detailed management over user roles, team setups, and queue operations, accommodating complex and geographically dispersed contact center environments.
Performance monitoring is comprehensive, featuring real-time dashboards and historical analytics that aggregate data from all communication streams. These insights empower supervisors and managers to make informed decisions based on actionable metrics.
Integration capabilities allow Webex Contact Center to connect seamlessly with leading CRM systems and business applications, enabling customization of agent workflows and direct access to customer information within the interface. This extensibility ensures the platform can scale alongside organizational growth while maintaining robust security and high availability.
For those evaluating customer engagement solutions, exploring comparisons with other options such as the name of crm software can provide valuable context in selecting the most suitable platform tailored to specific operational needs.
What to look for in Webex Contact Center alternatives?
When selecting alternatives to Webex Contact Center, prioritize platforms that deliver strong omnichannel support. This ensures agents can seamlessly manage interactions across voice, chat, SMS, email, and social media without losing context.
Agent usability remains paramount. Webex’s Agent Desktop streamlines workflows with features like a task pane for quick channel toggling and access to customer histories. Look for solutions with intuitive interfaces that reduce agent fatigue, support multi-session handling, and offer customizable response templates.
Integration capabilities are crucial for operational efficiency. Webex Contact Center’s compatibility with major CRM systems and automation tools sets a high bar. Alternatives should provide robust APIs and support for workforce management and quality assurance tools to maintain smooth internal workflows.
Scalability cannot be overlooked. Webex supports dynamic scaling and offers various deployment models, including hybrid and cloud-native. Evaluate whether alternative platforms can grow alongside your organization and adapt to evolving business demands without causing disruptions.
Security and regulatory compliance are essential. Webex ensures secure exchanges across all channels, including social messaging. Any alternative must uphold enterprise-grade security and adhere strictly to relevant compliance standards to protect sensitive data.
Analytics and reporting drive ongoing improvement. Webex features detailed insights, including speech and sentiment analysis. Seek platforms offering comprehensive, customizable analytics that deliver actionable data across every customer touchpoint.
Finally, consider vendor support and product evolution. Webex continuously enhances its platform, a vital factor for long-term value. Platforms with transparent roadmaps and responsive support teams will better serve your future needs.
For organizations needing specialized software, exploring options like university erp software might provide additional insights into integrated solutions that streamline operations beyond contact center needs, especially in educational contexts.
Frequently Asked Questions about Webex Contact Center
Prominent alternatives include Genesys Cloud CX, NiCE CXone Mpower, Five9 Intelligent Cloud Contact Center Platform, Talkdesk, and JustCall. These platforms stand out for their robust customer service capabilities, scalability, AI integration, and user-friendly interfaces.
Exploring other options can yield solutions better tailored to specific business needs, offering more extensive features, competitive pricing, or simpler user experiences. For instance, JustCall provides a wide array of integrations and functionalities that may suit diverse operational demands.
Essential factors include the quality of calls, speed of response, ability to scale, and seamless integration with existing systems. It's also important to evaluate multi-channel communication support and the strength of analytics tools.
Absolutely. JustCall caters well to small enterprises by combining a comprehensive feature set with an intuitive interface, alongside integration with numerous software tools, enhancing its adaptability.
Genesys Cloud CX excels with its scalable architecture, advanced AI, and insightful analytics. Supporting multiple communication channels, it is designed to elevate customer engagement across platforms.
RingCentral RingCX delivers flexibility and ease of scalability, enabling rapid adoption and growth. Its integration of voice, video, and digital channels improves experiences for both customers and agents.
Yes, NiCE CXone Mpower employs AI to drive proactive and intelligent engagements, automating processes to boost efficiency and service outcomes.
Costs vary widely; for example, RingCentral RingCX begins at $65 per user monthly, while Genesys Cloud CX is about $75 per user monthly. Other platforms like JustCall offer competitive rates based on features and custom plans.
Most alternatives support integration with CRM platforms such as Salesforce. JustCall, notably, connects with over 100 software tools, facilitating streamlined customer interaction management within current workflows.
Yes, solutions like Dixa provide clear pricing, starting at $49 per agent monthly for their Essential plan, aiding businesses in budgeting accurately for contact center expenses.
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