Best Siit Alternatives & Competitors for 2025

Imed Bouchrika, Phd

by Imed Bouchrika, Phd

Co-Founder and Chief Data Scientist

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1

4.9 / 5

Read more about Birdeye

Birdeye is presented as a solution in the online reputation management software space, positioned to serve businesses that prioritize maintaining a strong digital image. Although the source overview provided is incomplete, the product’s categorization hints at capabilities designed to support the management of online brand presence. The brief description suggests that Birdeye is intended to help companies navigate the challenges of digital reputation, offering a potential asset for those seeking to refine their online interactions. For prospective customers evaluating reputation management platforms, Birdeye emerges as a candidate warranting further investigation to determine its fit with their strategic objectives.

Key Features of Birdeye
  • Robust Customer Feedback Collection Tool
  • Advanced Sentiment Analysis and Insights
  • Centralized Multi-Platform Review Monitoring
  • Intelligent AI-Assisted Review Replies
  • Automated Review Generation Campaigns Engine
  • Comprehensive Online Reputation Scoring System
  • Competitive Benchmarking and Analytics Dashboard
  • Real-Time Alerts and Notification System
Price of Birdeye

Birdeye offers three distinct pricing plans designed to meet varied business requirements. The Starter plan delivers essential features like Reviews AI, Listings AI, and Messaging AI at a flexible per-location fee. The Growth plan builds on this by adding Social AI integration, while the Dominate plan further strengthens service delivery with Chatbot AI. All plans benefit from robust add-ons such as Campaigns, Team Chat, Payments, Integrations, a mobile app, and unlimited users and contacts, with world class support included. A free trial is available. Contact Birdeye for additional details.

2
Read more about SurveySparrow

SurveySparrow is presented as a survey software solution that promises to streamline the process of gathering and analyzing feedback in an interactive, user-friendly manner. Though the source material does not supply a detailed overview, it suggests that the platform has been designed to meet the needs of organizations looking for a modern approach to survey management. Its framework implies a commitment to enhancing user engagement and delivering flexible survey experiences that can adapt to various industry demands. For prospective customers exploring survey software, SurveySparrow appears to offer a compelling option worth further consideration.

Key Features of SurveySparrow
  • Fully Extensive Customizable Brand-Aligned Surveys
  • Intuitive Drag and Drop Builder
  • Diverse Interactive Question Types Options
  • Insightful Real-Time Data Visual Dashboards
  • Comprehensive Reporting, Analytics, and Metrics
  • Dynamic Branching and Skip Logic
  • Automated Seamless Multi-Channel Survey Distribution
  • Enterprise-Grade Secure Survey Data Management
Price of SurveySparrow

SurveySparrow pricing caters to every user need with eight distinct plans. The Free plan offers basic data collection with limited responses, while the Basic plan ($19/month annually) provides essential survey features. The Starter plan ($39/month annually) enhances customer insights, and the Business plan ($79/month annually) scales mid-size organizations. The Professional plan ($249/month annually) delivers advanced capabilities for expanding markets. CX Basic ($199/month annually) emphasizes customer loyalty, while NPS+CX and Enterprise plans require direct contact. A 14-day free trial lets prospective customers explore these flexible options. Each plan offers significant value.

Read more about QuestionPro

QuestionPro stands out as a powerful survey software solution, offering users rapid and efficient project execution through access to more than 350 ready-made survey templates and a dynamic analytics dashboard for real-time data insights. Its extensive survey creation tools simplify questionnaire design and enable instant distribution to pre-loaded contact lists, significantly cutting down on time and effort. Nonprofit organizations particularly benefit from its affordability, with free versions and substantial discounts available, while the platform’s support for over 100 languages ensures effective engagement across diverse markets. Additionally, advanced technical features such as intuitive survey logic, mobile optimization with offline capabilities, and seamless integration with major platforms enhance its appeal for organizations seeking comprehensive data collection and management tools.

Key Features of QuestionPro
  • Intuitive drag-and-drop Survey Builder
  • Over 80 advanced and standard Question Types
  • Conditional Logic including Branching and Skip Logic
  • Multi-Language Support for global reach
  • Real-Time Reporting with automated dashboards
  • Third-Party Integrations with Salesforce, Tableau, and more
  • Mobile Optimization with offline data collection
  • Custom Branding for surveys
Price of QuestionPro

The Essentials Plan is free, allowing one user to collect up to 200 responses per survey with basic features and 24/7 support. The Advanced Plan costs $99 per user monthly, billed annually, offering up to 25,000 responses yearly, enhanced survey options, and branding tools. For teams, the Team Edition charges $83 per user monthly with a minimum of five users, supporting 100,000 responses annually and adds collaboration features plus a dedicated account manager. The Research Suite requires contacting sales for custom pricing and includes advanced tools and professional services.

4

SurveyPlanet

4.75 / 5

Read more about SurveyPlanet

SurveyPlanet emerges as an exceptionally user-friendly solution, offering a streamlined interface that empowers users of all technical backgrounds to design and deploy engaging surveys through intuitive drag-and-drop features. The platform provides an array of robust customization options, including diverse themes, images, and question types, which allow each survey to seamlessly reflect a brand’s identity or specific research objectives. Its advanced analytics capabilities deliver real-time insights and detailed reports—an essential asset for organizations eager to make swift, data-informed decisions. Moreover, with an accessible free version and competitively priced tiers for enhanced functionalities, SurveyPlanet stands as a versatile, cost-effective choice for those evaluating survey software solutions.

Key Features of SurveyPlanet
  • Unlimited Surveys for unlimited feedback
  • Unlimited Questions providing comprehensive insights
  • Email and SMS Notifications delivered
  • SSL Security ensuring data protection
  • Survey Embedding to enhance interactivity
  • Multi-Language Support for global reach
  • Team Collaboration for seamless workflows
  • API Access integrating advanced functionalities
Price of SurveyPlanet

SurveyPlanet accommodates users with a trio of distinct pricing plans. The Free Plan, costing nothing, provides unlimited surveys, basic customization, secure data, and an array of pre-written templates. The Pro Plan, priced at $20 monthly or $180 annually, expands functionality with exportable results, AI survey creation, custom themes, and enhanced notifications. Enterprise customers invest $350 per year to access team collaboration, advanced analytics powered by AI, branded survey URLs, API integration, and performance metrics tracking. Each plan simplifies survey management while offering tiered capabilities to match diverse organizational needs efficiently.

5

Formsite

4.65 / 5

Read more about Formsite

Formsite presents an appealing, cost-effective solution for businesses seeking an efficient and versatile tool for data collection, offering robust form-building capabilities without the hefty investment that custom software development demands. Combining a dynamic, user-friendly form builder with intricate functionalities—such as conditional logic and matrix-style questions—the platform enables organizations to craft complex forms effortlessly, even without any coding expertise, thereby accommodating a diverse range of operational needs. Its deep integration with services like Google Sheets and MailChimp streamlines data management, while comprehensive customization options and secure SSL encryption further bolster its appeal in today’s competitive business landscape.

Key Features of Formsite
  • Customizable Form Builder
  • Multi-page Forms
  • Conditional Logic
  • Integration with Payment Gateways
  • Secure Submissions
  • Save & Return Functionality
  • Analytics and Reporting
  • Custom Branding Options
Price of Formsite

Formsite’s pricing structure offers flexible options for diverse business needs. Its 14-day Professional free trial lets potential customers experience key features without a credit card. The Personal plan delivers basic forms and file storage suited for lighter tasks, while the Professional plan doubles capacities and provides branding removal if needed. Business and Business+ plans significantly expand form limits, file space, and workflow capabilities for growing enterprises. The Enterprise plan, with extensive form reach, ample storage, and multiple sub-user support, is designed for large organizations seeking robust, scalable functionality. Enjoy flexible scalability.

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Alchemer Survey

4.6 / 5

Read more about Alchemer Survey

Alchemer Survey stands out with its remarkable adaptability and extensive customization options, allowing users to design dynamic surveys through a diverse range of question formats and pre-built templates that cater to specific business needs. Its seamless integration with numerous third-party applications not only streamlines workflow processes but also enables the direct transfer of survey data into existing systems, such as CRM platforms. In addition, the platform's robust reporting and analytics capabilities empower users to perform intricate data analyses that support strategic decision-making with real-time insights. Complementing these features is its intuitive, user-friendly interface, which ensures that even those with minimal technical expertise can efficiently create and manage surveys, backed by comprehensive customer support.

Key Features of Alchemer Survey
  • Extensive Question Types
  • Advanced Logic and Branching
  • Flexible Reporting Options
  • Unlimited Surveys and Questions
  • Integration Capabilities
  • Real-time Reporting Dashboards
  • Custom Branding Options
  • Mobile Optimization
Price of Alchemer Survey

Alchemer Survey offers tiered pricing designed to suit evolving business needs. The basic Collaborator plan, at $49 per user monthly or $450 annually, provides unlimited surveys and 43 question types with essential reporting and email support. The Professional plan upgrades these features with advanced reporting, survey logic, and phone support for $149 monthly or $1,075 annually. The Full Access plan, costing $249 monthly or $1,895 annually, introduces advanced data analysis and priority support. For larger operations, the Business Platform requires a personalized quote, ensuring scalability with enterprise integrations. Overall appealing.

7

Zoho Survey

4.6 / 5

Read more about Zoho Survey

Zoho Survey presents a user-friendly interface that makes creating custom surveys a seamless experience—even for those lacking extensive technical knowledge—through intuitive drag-and-drop features and a design process tailored to reflect your brand identity. With a broad array of question types, including rating scales, multiple-choice, and open-ended formats, the platform ensures that data collection is both comprehensive and adaptable to various research goals, while its branching logic personalizes the survey flow based on prior responses. In addition, robust analytics tools enable real-time interpretation of responses via detailed charts and graphs, thus expediting the discovery of trends and facilitating informed decision-making. Seamlessly integrating with other Zoho products and popular third-party applications, and offering versatile distribution options such as email, social media, and web embeds, Zoho Survey delivers a cost-effective, scalable solution designed to meet the feedback collection needs of any organization.

Key Features of Zoho Survey
  • Intuitive, User-Friendly Survey Creation Tool
  • Versatile, Customizable Survey Template Library
  • Effortless, Seamless Zoho CRM Integration
  • Robust, Powerful Multi-Language Survey Capabilities
  • Real-Time Reporting and Analytics Dashboard
  • Fully Mobile-Friendly Design for On-the-Go
  • Comprehensive Custom Branding and Visuals
  • Advanced Response Logic and Automation
Price of Zoho Survey

Zoho Survey pricing offers solutions for diverse company needs with four distinctive plans. The Free Plan provides basic features with up to 10 questions and 100 responses. The Standard Plan, at $25 per month billed annually, permits unlimited surveys, extended question limits, enhanced reporting, and custom branding. The Professional Plan at $50 monthly introduces advanced analytics, increased question capacity, and branching options. The Premium Plan, costing $100 per month billed annually, ensures unlimited surveys, refined logic, and API integration. A free trial is available, letting prospective customers explore key functionalities.

8

LimeSurvey

4.55 / 5

Read more about LimeSurvey

LimeSurvey offers a powerful platform for organizations needing versatile and extensive survey tools, supporting an unlimited number of surveys and questions. With over 28 question types available—including matrix-style formats—it enables detailed and flexible data gathering beyond basic questionnaires. The software also allows complete customization of survey design to match branding or specific goals, ensuring a tailored respondent experience. Additionally, its strong focus on data security, including GDPR compliance and encrypted storage in Germany, provides peace of mind for privacy-conscious users.

Key Features of LimeSurvey
  • User-Friendly Interface
  • Survey Design Flexibility
  • Branching Logic
  • Responsive Design
  • Data Export Options
  • Extensive Reporting Tools
  • API Access
  • Security Features
Price of LimeSurvey

LimeSurvey offers a multi-tiered pricing structure catering to a range of user needs. The Free Plan provides essential functionality with limited survey creation while supporting community assistance. The Basic option enables unlimited surveys and responses, advanced question types with custom branding and reporting features. For more robust requirements, the Professional package builds on Basic with enhanced reporting, sophisticated survey logic, and priority support. The Enterprise option further augments capabilities with API integration, custom roles, and dedicated account management. A free trial allows prospective customers to experience the platform before committing.

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SurveySensum

4.5 / 5

Read more about SurveySensum

SurveySensum stands out for its intuitive design and versatile functionality, enabling businesses to craft and distribute surveys with remarkable ease and flexibility. With a range of modifiable templates for varied metrics such as Net Promoter Score, Customer Satisfaction, and Customer Effort Score, the platform adeptly caters to an array of feedback requirements. Its capacity to seamlessly automate survey outreach via channels like email, WhatsApp, and social media, alongside its smooth integration with CRM systems such as HubSpot and Salesforce, ensures that enterprises can capture customer insights in real time. Advanced analytics tools further augment its appeal, delivering immediate, actionable data that helps organizations promptly address customer concerns and refine their overall experience.

Key Features of SurveySensum
  • Real-Time Comprehensive Customer Feedback System
  • Fully Customizable Interactive Online Surveys
  • Omnichannel Global Survey Distribution Network
  • Comprehensive Advanced Analytics Reporting Engine
  • Intelligent Skip-Logic Survey Feedback Platform
  • Seamless Mobile-Friendly Survey Interface Experience
  • Insightful Automated Reporting Performance Dashboard
  • Robust Third-Party Integration Management Suite
Price of SurveySensum

SurveySensum provides four distinct pricing options designed to meet varying needs. The free plan offers 25 monthly responses with 500 emails and limitless surveys, users, and questions. A basic plan starts at $124 per month, expanding usage to 250 responses and 5,000 emails. Customizable advanced plans cater to higher response demands with added website integration features. For enterprises, tailored packages include dedicated CX management, priority support, and extensive training. Annual payment options may reduce costs by up to 20 percent. A no-credit card trial lets you explore these dynamic offerings.

10

SurveyMonkey

4.45 / 5

Read more about SurveyMonkey

SurveyMonkey provides a versatile and user-friendly platform designed to simplify the creation, distribution, and analysis of online surveys for users of all technical levels. Featuring a drag-and-drop builder alongside a vast collection of customizable templates, it ensures the survey development process is both efficient and adaptable to diverse needs. The platform’s advanced logic tools, such as skip logic and question piping, allow surveys to dynamically adjust based on respondent inputs, thereby improving data accuracy and engagement. Additionally, its strong integration capabilities with CRM systems and over 100 third-party apps, combined with robust analytics and stringent data security measures, make SurveyMonkey a comprehensive solution for managing complex survey projects and extracting actionable insights.

Key Features of SurveyMonkey
  • SurveyMonkey Genius AI Survey Tool
  • Extensive Comprehensive Question Bank Repository
  • Dynamic Survey Logic Skip Feature
  • Custom Branding And Visual Personalization
  • Expertly Designed Survey Templates Collection
  • Real-time Analytics And Reporting Tools
  • Seamless Data Export And Integration
  • Responsive Multilingual Survey Distribution Options
Price of SurveyMonkey

SurveyMonkey’s pricing structure offers a versatile array of options. The Basic plan lets users create and send surveys free of charge, though response viewing remains limited. A Standard plan presents a monthly subscription with unspecified rates, ideal for those seeking simple solutions. For collaborative work, Team Advantage is available at $30 per user per month (billed annually from three users), offering shared branding tools and 50,000 responses per year. Upgrading, Team Premier costs $92 per user monthly for survey logic and 100,000 responses annually. An Enterprise plan features custom pricing.

Overview

Choosing the right software solution can be challenging, especially when the options seem overwhelming. If you’re considering Siit for your needs but aren’t entirely sure it’s the perfect fit, you’re not alone. Many prospective customers face uncertainty about whether a single platform can meet all their unique requirements effectively.

This article will guide you through alternative options to Siit, helping you understand what features and benefits to look for in comparable software. By exploring these alternatives, you’ll gain insight into solutions that might better align with your specific goals and workflows.

Reading this article will save you time and effort by clarifying key considerations and highlighting the strengths and potential shortcomings of various platforms. Ultimately, it will empower you to make a confident, informed decision that supports your success in [ERROR: missing variable primary_category].

What is Siit?

Siit is a contemporary IT Service Management platform designed to centralize and streamline internal service workflows. It enhances collaboration by integrating directly with communication tools like Slack and Microsoft Teams, allowing employees and IT staff to manage requests seamlessly within those environments, avoiding the inefficiencies of traditional email or portal systems.

One of Siit’s standout capabilities is its AI-driven automation. Powered by a GPT-based assistant, it autonomously handles routine level 1 service requests by offering relevant knowledge base suggestions and engaging users conversationally. More complex issues are intelligently routed to the right teams, significantly reducing delays and manual workload. This zero-touch model frees IT and HR teams to focus on strategic priorities rather than administrative overhead.

The platform also features a no-code self-service portal, empowering employees to resolve common problems on their own. Siit consolidates requests across channels including email and Slack, while delivering real-time analytics that improve visibility into service performance and employee engagement. Its capabilities extend to customizable workflows, access control, knowledge and content management, employee directories, and automated onboarding processes.

Security is tightly controlled with robust permission settings, ensuring sensitive data remains accessible only to authorized departments during cross-team collaboration. The unified dashboards provide comprehensive insights into employee, equipment, and application information, facilitating efficient management of internal resources. Siit’s support for third-party integrations makes it adaptable to diverse organizational ecosystems.

For those evaluating software solutions, understanding the broader context of automation and operational efficiency is crucial. Exploring topics such as accounting software benefits can provide valuable perspective on how integrated, automated platforms transform workflows and reduce manual tasks across departments.

What to look for in Siit alternatives?

Siit excels as an internal service management platform by focusing on simplifying employee requests, automating workflows, and fostering secure, cross-department communication. Its strong integration with tools like Slack and Teams, combined with AI-driven request processing and centralized dashboards for monitoring personnel, assets, and applications, delivers a powerful solution tailored for IT, HR, and operations teams.

Choosing alternatives requires a thorough understanding of which Siit features align best with your organization’s needs. Pinpoint the pain points Siit addresses—whether that's cutting down on email overload, automating repetitive tasks, or enhancing visibility into service requests—and ensure any potential replacement meets or surpasses those capabilities.

Look for solutions that offer seamless integration with your existing communication platforms such as Slack, Teams, and email to encourage smooth adoption and uninterrupted workflows. Automation is key: prioritize tools that leverage rules, triggers, or AI to reduce manual workloads and accelerate issue resolution. Security cannot be overlooked; robust permission controls must ensure sensitive information remains accessible only to authorized personnel.

Unified dashboards that provide real-time insights into employees, equipment, and applications empower better decision-making. Additionally, knowledge management features—like AI-assisted article recommendations and user-friendly self-service portals—can enable teams to resolve issues independently, reducing support load. Flexibility in customizing workflows, branding, and reports is crucial to tailor the platform to your organization’s unique processes.

Comprehensive analytics play a significant role in tracking service-level agreements, spotting bottlenecks, and gauging user satisfaction. Beyond core features, consider scalability and ease of onboarding, as well as multi-channel communication support, mobile access, and compatibility with third-party integrations. Vendors who demonstrate transparency in pricing, provide responsive support, and have proven experience with organizations similar to yours should be prioritized.

For organizations also managing employee absences, exploring a list of the best absence management software can complement your service management strategy and ensure a holistic approach to workforce management.

Frequently Asked Questions about Siit

What are some of the top alternatives to Siit in 2025?

Leading competitors to Siit include Freshservice, SysAid, Atera, ServiceNow IT Service Management, and Jira Service Management. These platforms deliver similar IT service and HR service solutions, featuring strong integration and process management capabilities.

Which Siit alternatives specialize in IT service management (ITSM)?

Popular ITSM-focused options comprise Freshservice, SysAid, ServiceNow, and Atera. They provide comprehensive service desk functionalities, asset management, automation, and analytics tailored for IT teams.

Are there Siit alternatives that support HR service delivery?

Yes, BambooHR and Reward Gateway cater to organizations needing HR service delivery alongside other business processes, serving as HR-centric alternatives to Siit.

Can Siit alternatives scale to meet growing business needs?

Platforms like ServiceNow and Canfigure offer modular or customizable solutions that evolve with business growth, enabling scalability and seamless integration with enterprise systems.

Which Siit alternatives are budget-friendly for small businesses?

Atera, Connecteam, and Pumble stand out for transparent pricing and features designed for small and mid-sized companies, balancing affordability with necessary functionalities.

Do Siit alternatives provide automation and workflow management?

Most leading options, including Paillor, Canfigure, and Jira Service Management, deliver advanced automation and workflow capabilities to optimize service requests and business processes.

Is migration from Siit to alternative platforms straightforward?

Several alternatives, such as Canfigure, focus on easing the transition from legacy systems or spreadsheets by offering specialized support and migration tools.

Do alternative platforms integrate with popular business tools?

Yes, platforms like Slack and Sendbird connect with numerous business applications including Google Workspace, Trello, and various CRM systems, enhancing operational flexibility.

What support is available for organizations switching from Siit?

Top alternatives generally provide extensive customer support, onboarding assistance, and training resources to facilitate smooth transitions and effective use of their platforms.

See What Experts Have To Say About HR Software Software

Gergő Vari

Gergő Vari

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Jyothis KS

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