Best Mindful by Medallia Alternatives & Competitors for 2025
Co-Founder and Chief Data Scientist
Mobile Text Alerts
4.8 / 5
Read more about Mobile Text Alerts
Mobile Text Alerts serve as a pivotal channel for instantly communicating time-sensitive notifications directly to mobile devices. Designed to foster a proactive connection with audiences, they ensure that essential updates and alerts reach customers without delay. For those evaluating Proactive Notification Software, mobile text alerts offer a straightforward yet effective mechanism to enhance timely engagement and maintain an active communication flow. Overall, this feature exemplifies a commitment to responsive interaction in today’s fast-paced digital environment.
Key Features of Mobile Text Alerts
Explore these essential Mobile Text Alerts capabilities designed for proactive notifications, optimized for businesses seeking efficient, timely, and engaging customer communication while streamlining everyday interactions.
- Bulk SMS
- Two-Way Text Messaging
- Text Scheduler
- Automatic Replies
- Transactional SMS
- Reporting
- Automation
- Mobile App
Price of Mobile Text Alerts
Mobile Text Alerts pricing spans a broad range tailored to businesses with diverse messaging requirements. Begin with a no-cost 14-day trial delivering 50 messages. The Basic plan offers 500 monthly texts, while the Starter plan raises capacity to 1,000 texts with additional keywords. For moderate usage, the Standard plan provides 2,000 monthly messages. Larger needs are met with the Professional, Plus, Premium, and Elite plans, gradually increasing message volume. For unique high-demand cases, an Enterprise plan is available with custom pricing. Annual or month-to-month billing options provide additional flexibility today.
Read more about Klaviyo
Klaviyo Overview: The available source material does not offer explicit details on the product, leaving its key elements and functionalities quite broad. Nonetheless, the overview implies that Klaviyo is intended to serve as a marketing automation platform designed for businesses aiming to streamline their campaign management and customer engagement efforts. Although specific features and benefits are not delineated, the general suggestion is that Klaviyo targets companies in search of an integrated solution for managing complex marketing operations. For prospective customers evaluating marketing automation software, this high-level perspective invites further exploration into how Klaviyo might fit into an evolving digital strategy.
Key Features of Klaviyo
- Advanced Email Marketing Campaign Automation
- Instant Automated Customer Email Responses
- Comprehensive In-depth A/B Testing Suite
- Robust Segmentation for Targeted Campaigns
- Customizable Multi-Channel Automated Flows
- Seamless Omnichannel Campaign Integration Platform
- Detailed Reporting and Analytics Dashboard
- Instant Real-Time Customer Data Sync
Price of Klaviyo
Klaviyo offers three core pricing plans tailored to business needs. The Free plan costs $0, allowing up to 250 active profiles, 500 emails per month, and 150 SMS credits with built-in reporting and AI-driven content creation. The Email plan starts at $20 monthly, supporting 251–500 profiles with 5,000 emails per month and 150 SMS credits along with chat support. The Email & SMS plan begins at $35 per month, offering similar email capabilities while increasing SMS credits to 1,250, with applicable carrier fees included. Pricing details scale efficiently with usage requirements.
SplitMetrics
4.5 / 5
Read more about SplitMetrics
SplitMetrics Acquire is introduced as a tool tailored for professionals exploring enhanced capabilities in paid search advertising software. Though the available source content does not delve into granular details, the product is positioned as a forward-thinking solution for managing and optimizing advertising campaigns. Its design appears geared toward helping users refine their digital strategies, offering a framework that aims to streamline campaign operations and improve overall performance. As prospective customers assess leading software options, SplitMetrics Acquire stands out as a candidate for those seeking innovation in the paid search arena.
Key Features of SplitMetrics
- Centralized Campaign Management Dashboard Interface
- Automated AI-Driven Campaign Optimization Engine
- Efficient Bulk Editing Tools Module
- Intelligent AI Bid Optimization System
- Comprehensive Insightful Reporting and Analytics
- Robust API Integrations for Connectivity
- Customizable Alerts Enhancing Performance Monitoring
- Scalable Enterprise Campaign Management Solution
Price of SplitMetrics
SplitMetrics Acquire features two distinct pricing structures. The free Starter plan targets small and growing businesses by offering core tools—such as a monthly ad spend cap of $25,000, support for 20,000 keywords, and eight automations—without any cost or credit card requirement. Meanwhile, the Enterprise plan follows a custom pricing model that supports larger organizations with unlimited ad spend, expanded keyword and automation capabilities, and advanced reporting tools. Each plan is designed to align with varying budget and usage needs for paid search advertising software.
Read more about SimpleTexting
SimpleTexting offers a versatile SMS marketing software that aims to streamline how businesses engage with their audiences through text messaging. Its platform is designed with simplicity in mind, enabling users to deploy targeted communication campaigns with minimal fuss while catering to a variety of marketing strategies. The solution emphasizes an intuitive interface alongside robust functionality, ensuring that even those new to SMS marketing can quickly adapt and thrive. Ultimately, SimpleTexting presents itself as a compelling option for companies looking to harness the power of direct, impactful messaging to drive customer engagement.
Key Features of SimpleTexting
- Powerful Bulk SMS Messaging Service
- Interactive Two-Way Texting Communication Platform
- Highly Flexible Scheduled Messaging System
- Rich Multimedia MMS Marketing Capability
- Smart Automated Campaign Management Tools
- Insightful Campaign Reporting and Analytics
- Seamless Easy-to-Use Opt-In Web Forms
- Robust Custom Integrations with Tools
Price of SimpleTexting
SimpleTexting pricing plans revolve around the volume of outgoing SMS credits purchased. Basic plans start at $29 for 500 credits and scale through options of 1,000, 2,000, 3,000, and 7,500 credits, priced at $29, $49, $79, $109, and $229 respectively, all including unlimited free keywords, free incoming messages, and comprehensive support. For large-scale users, the Enterprise plan supports 50,000+ messages monthly, featuring a dedicated account representative, private SMS short codes, unlimited users, and API access. Potential customers enjoy a 14-day free trial to test the service. Simple, transparent pricing ensures value.
Read more about SlickText
SlickText Overview
SlickText is presented as a noteworthy option for businesses aiming to enhance their customer engagement through SMS marketing, though the detailed product description is not available here. It appears to offer streamlined solutions for managing text messaging campaigns in a way that could appeal to those seeking an efficient and user-friendly SMS marketing software. With an emphasis on facilitating effective communication strategies, SlickText could represent a compelling choice for marketing professionals exploring new digital channels for customer outreach.
Key Features of SlickText
- Bulk SMS for mass outreach
- Engaging interactive two-way text messaging
- Advanced text scheduler for campaigns
- Automated replies for instant engagement
- Personalized SMS messaging for targeting
- Detailed reporting and analytics dashboard
- Marketing automation and workflow integration
- Seamless API integration and connectors
Price of SlickText
SlickText provides several plans adjustable to business messaging needs. The entry plan offers 500 texts per month at $29. For smaller SMS campaigns, 1,000 and 2,000 texts come at $49 and $79, respectively. For higher demand, 3,600 to 10,000 texts scale from $139 to $350, with enhanced onboarding features. Bulk offerings include 25,000 and 50,000 texts priced at $750 and $1,250, while 100,000 texts cost $1,999 monthly. An Enterprise plan is available by inquiry alongside a 14-day free trial boasting essential features. All plans deliver robust capabilities.
Read more about Textedly
Textedly is presented as a solution in the SMS marketing arena, crafted to help businesses engage with their audiences directly through text messaging. The platform is positioned to simplify the process of reaching out to customers, offering a streamlined environment for launching and managing SMS campaigns. Overall, Textedly serves as a tool for companies aiming to harness the power of direct communication, providing the essential features needed for effective mobile engagement.
Key Features of Textedly
- Bulk SMS
- Two-Way Text Messaging
- Text Scheduler
- MMS Marketing
- Personalization
- Reporting
- Automation
- Short Codes
Price of Textedly
Textedly offers a flexible pricing structure that caters to varied SMS marketing demands. The 14-day trial delivers 50 messages, ideal for testing the waters. Monthly plans commence at $26 for 500 messages, with subsequent options such as Bronze and Plus enhancing custom keyword use, messaging volume, and support features. As marketing requirements grow, plans like Enterprise, Elite, Business, and beyond deliver thousands of messages and additional functionalities. Every option includes toll-free and 10DLC numbers alongside live support, enabling businesses to select a plan that meets their messaging needs and budget.
Read more about Chekkit
Chekkit emerges as an online reputation management solution designed to address the multifaceted needs of businesses seeking to protect and enhance their digital presence. Its platform promises to simplify the process of overseeing online reputational elements, providing a tool that is both versatile and user-friendly. In a marketplace where maintaining a robust digital image is crucial, Chekkit positions itself as a choice that aims to balance comprehensive monitoring with streamlined usability. Ultimately, for prospective customers, this overview signals an inviting approach to managing and elevating one’s online reputation in an increasingly complex digital world.
Key Features of Chekkit
- Comprehensive Online Review Management System
- Seamless Real-time Customer Feedback Collection
- Accurate Sentiment Analysis for Insights
- Dynamic Competitive Intelligence Monitoring Solution
- Flexible Platform Customization and Branding
- Instant Notifications for Prompt Engagement
- Interactive Dashboard for Real-time Metrics
- Seamless Integration with Third-Party Tools
Price of Chekkit
Chekkit pricing is streamlined for local businesses focused on robust online reputation management. The sole available plan, priced at $149 per month, empowers companies to generate leads, convert inquiries, and cultivate lasting customer relationships. With comprehensive features such as unified messaging integration for platforms like Google, Facebook, and Instagram, text and video chat support, review management tools, and advanced automation capabilities, this solution meets complex communication needs elegantly. Additionally, a 14-day free trial offers hands-on experience with the platform, ensuring companies refine their approach before committing to a subscription efficiently.
Read more about Attentive
Attentive emerges as a dynamic mobile marketing solution designed to empower brands in reaching their audiences through innovative, tailored messaging. The platform offers an agile framework that supports seamless mobile engagement, ensuring that businesses stay connected in today’s rapidly evolving digital landscape. Its user-friendly approach helps streamline communication strategies without overwhelming complexity, making it an appealing option for companies looking to boost customer loyalty. Overall, Attentive positions itself as a strategic asset for any business intent on maximizing the impact of their mobile marketing efforts.
Key Features of Attentive
- Advanced In-Depth Campaign Analysis Metrics
- Efficient Bulk SMS Distribution Solutions
- Granular Audience Precise Segmentation Techniques
- Engaging Interactive Two-Way Text Conversations
- Reliable Automated Text Scheduling Functionality
- Powerful Fully Automated Campaign Triggers
- Insightful Real-Time Analytics Dashboard Insights
- Seamless API Integration Capabilities Extended
Price of Attentive
Attentive’s pricing model is custom-designed to meet specific business needs. Users start with a 30-day free trial allowing exploration of the platform’s mobile marketing features. After this period, the service begins at approximately $300 per month, with SMS messages billed at about $0.01 each plus small carrier fees. There is also a quarterly minimum commitment of $2,000 to $3,000, and long-term contracts typically span six to twelve months. Extra features, such as SMS short codes, incur additional costs of roughly $500 monthly. This flexible structure supports varied marketing strategies efficiently.
Read more about Salesmate
Salesmate is presented as a CRM software solution intended to support sales efforts. Though the available source details are minimal, its positioning suggests a focus on streamlining customer relationship management to help organizations manage their sales process more effectively. The solution appears aimed at users seeking a balance between comprehensive functionality and straightforward usability, making it an intriguing option for businesses exploring CRM strategies.
Key Features of Salesmate
- Sales Force Automation in Salesmate
- Contact & Account Management in Salesmate
- Opportunity & Pipeline Management in Salesmate
- Task/Activity Management in Salesmate today
- Marketing Automation in Salesmate
- Reporting & Analytics in Salesmate
- Customizations in Salesmate now
- Integrations in Salesmate now available
Price of Salesmate
Salesmate provides three pricing tiers for varied business sizes. The Basic Plan targets small teams with streamlined pipeline management at $23 per user monthly on annual billing or $29 monthly. The Pro Plan, for growing teams, adds advanced activities, smart reminders and enhanced workflows at $39 per user monthly on annual billing or $49 monthly. The Business Plan delivers robust sales and marketing automation, deeper team insights and elevated security for $63 per user monthly on annual billing or $79 monthly. A free 15-day trial invites exploration without commitment today.
Read more about Podium
Podium emerges as a candidate in the customer communications management landscape, suggesting a focus on streamlining interactions between businesses and their audiences. Even with limited available details, the product is positioned in a way that hints at facilitating more organized and effective customer engagement. While specifics remain sparse, prospective users might see Podium as a potential solution that aims to address key challenges in managing customer communications.
Key Features of Podium
- Unified Messaging Platform for Centralized Interactions
- Automated Customer Review Request System
- Centralized Multi-Source Review Management Dashboard
- Multi-Channel Communication Support and Outreach
- Performance Analytics Dashboard with Real-Time Insights
- Automated Workflows for Efficiency
- Mobile App for On-Demand Communication
- Fully Customizable Dashboard Interface
Price of Podium
Podium offers flexible pricing options for Customer Communications Management. The Core Plan costs $399 per month, providing essential AI features and basic automation to swiftly convert leads. For improved performance, the Pro Plan at $599 per month includes advanced AI tools like instant answers and automated review responses alongside enhanced lead routing and customer segmentation. Businesses requiring tailored solutions can opt for the Signature Plan, with custom pricing upon contact. Each tier includes a dedicated customer success manager and support channels, ensuring overall integration and effective communication management for organizations.
Overview
Choosing the right software solution for your needs can be overwhelming, especially when you’re looking beyond well-known options like Mindful by Medallia. Many prospective customers face challenges such as understanding which alternative tools truly match their unique requirements or offer better features and pricing.
This article is designed to help you navigate these challenges by providing clear insights into the key factors to consider when exploring alternatives. You’ll learn how to evaluate software based on usability, customization, integration capabilities, and customer support—critical aspects that impact your overall experience and success.
By reading this article, you’ll gain the confidence to make an informed decision that aligns with your goals. Whether you prioritize ease of use, advanced functionality, or budget-friendly options, this guide will empower you to identify the best fit without wasting time or resources.
What is Mindful by Medallia?
Mindful by Medallia is a cloud-based platform tailored to enhance contact center interactions by removing the frustration of customer hold times. It empowers customers to schedule callbacks at their convenience, eliminating the need to wait on hold and significantly boosting customer satisfaction and engagement.
The software integrates smoothly with both legacy on-premises systems and modern cloud-based Contact Center as a Service (CCaaS) platforms, offering a platform-agnostic solution that enables quick deployment across diverse technical environments.
Central to Mindful's functionality is its intelligent callback system, which grants customers control over when they receive callbacks, improving the overall experience. Additionally, it features automated voice survey capabilities that gather customer feedback via voice, SMS, or web channels. This feedback is crucial for tracking and improving key metrics like First Call Resolution (FCR), Average Handle Time (AHT), and Net Promoter Score (NPS).
The platform also includes a scheduler paired with an SMS notification system, allowing customers to join callback queues directly from websites or chatbots while receiving real-time updates and reminders. This transparency reduces friction and keeps customers informed throughout their journey.
Administrators benefit from a comprehensive management interface that supports user and role management, streamlining control over access and permissions. Frequent updates and an intuitive UI make the platform accessible and manageable for organizations aiming to refine their contact center operations.
For those evaluating various software tools, including Mindful by Medallia, exploring resources like what is the best cmms software can provide valuable insights into selecting solutions that best fit organizational needs.
What to look for in Mindful by Medallia alternatives?
Mindful by Medallia offers an intelligent callback system that eliminates hold times by allowing customers to request callbacks at their convenience, balancing call volumes and optimizing contact center resources. Its omnichannel survey capabilities capture feedback across SMS, web, and voice channels, providing comprehensive customer insights.
The platform is designed to integrate seamlessly with both legacy and modern contact center environments, ensuring flexibility and rapid deployment. It also provides a robust knowledge base and support tools for internal and external users, including real-time case tracking and extensive documentation.
Personalization and journey orchestration are pivotal, using analytics to prioritize high-value customer interactions and streamline the overall experience.
When evaluating alternatives, it is crucial to focus on callback and queue management features that reliably reduce hold times without disrupting call flows. Comprehensive channel coverage should mirror Mindful’s ability to gather feedback across multiple platforms.
Integration ease with existing contact center technologies, whether on-premise or cloud-based, remains a top priority. The ideal solution must enhance user experience for both customers and agents, simplifying workflows and boosting satisfaction.
Customization capabilities in documentation and support portals, along with visual user guides, improve both staff training and customer self-service. Analytics-driven journey orchestration to detect and engage high-value interactions also distinguishes leading options.
Finally, strong vendor support, efficient case management, and industry-relevant compliance certifications, such as FedRAMP, are essential factors to consider when selecting an alternative.
For those exploring a wider range of software options beyond contact center solutions, reviewing the latest top cms software can provide valuable insights into platforms that prioritize user experience, integration, and content management, which may complement or enhance customer engagement strategies.
Frequently Asked Questions about Mindful by Medallia
Top alternatives to Mindful by Medallia include Genesys Cloud CX, NICE CXone Mpower, Qualtrics Customer Experience, Birdeye, Talkdesk, and Lumoa. Each offers unique approaches to managing customer experience and feedback.
Genesys Cloud CX stands out as a premier cloud call center and customer experience platform. It is trusted by organizations of various sizes for its reliability and extensive suite of digital communication channels.
Lumoa is recognized for its affordability while still delivering key customer experience features, making it a good fit for smaller organizations looking to optimize their feedback tools without a high budget.
Many competitors, such as Qualtrics and Lumoa, provide integrations with CRMs, social media platforms, and contact center software. This enables seamless data collection and operational efficiency across different systems.
Platforms like Qualtrics and SurveyMonkey facilitate survey creation, distribution, and real-time feedback gathering. They also include analytics capabilities to analyze customer sentiment and trends effectively.
Lumoa, now part of Netigate, is tailored for complex research projects. It offers features such as branching, randomization, and KPI impact analysis, ideal for organizations requiring in-depth insights.
Most leading options, including Genesys Cloud CX and Qualtrics, support worldwide usage and come with platform filtering to address region-specific requirements, catering to a broad international customer base.
Yes, many alternatives utilize AI and personalization tools to boost customer self-service. These features improve the customer journey by enabling quicker issue resolution and more efficient interactions.
Several platforms provide customer journey mapping functionalities. These tools help businesses visualize and optimize every interaction point throughout the entire customer lifecycle.
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