Best Lucep Alternatives & Competitors for 2025

InvGate Service Management presents itself as a service desk solution designed to support organizations in managing their everyday service operations. It is built with an emphasis on streamlining workflows and handling various service requests efficiently, aiming to improve overall operational productivity. The product promises a flexible approach for teams looking to enhance their service management capabilities, making it an intriguing option for businesses evaluating software solutions in the service desk category. Ultimately, InvGate Service Management is positioned as a comprehensive tool that could align well with the diverse needs of organizations seeking improved service delivery.

• InvGate Powerful Incident Management Suite
• InvGate Efficient Ticket Management System
• InvGate Automated Workflow Process Engine
• InvGate Intuitive Self-Service Support Portal
• InvGate Unified Knowledge Base Repository
• InvGate Advanced Analytics and Reporting
• InvGate Seamless Mobile Access Interface
• InvGate Robust Integration Capabilities Suite

InvGate Service Management’s pricing structure offers versatile options for companies. The Starter plan costs $17 per agent monthly with an annual commitment, ideal for small teams seeking basic self-service and configuration simplicity. Meanwhile, the Pro plan, priced at $40 per agent monthly (annual billing), caters to medium teams by adding ITIL-aligned workflows and automation features. The Enterprise plan features custom pricing for unlimited agents and advanced controls, including optional on-premise hosting. A free trial is also available, providing hands-on experience before commitment to refine choices.

Freshservice emerges as an IT service management solution designed to streamline and support essential IT operations. It positions itself as a tool that promises to simplify complex IT workflows while aiming to boost overall organizational efficiency. The platform’s approach appears to focus on delivering adaptable functionalities that can be aligned with the dynamic needs of modern IT environments. In essence, Freshservice offers prospective customers a broad-ranging solution tailored to address critical IT management challenges.

• Real-Time Integrated Incident Management Module
• Flexible, Scalable SLA Management System
• Dynamic Comprehensive Knowledge Management Repository
• Centralized Unified Service Request Catalog
• Intelligent AI-Powered Service Management Solution
• Efficient Workflow Automation Engine Tool
• Robust IT Asset Lifecycle Management
• Seamless API and Integrations Framework

Freshservice presents four pricing plans tailored to varied IT service management needs. The Starter plan at $19 per agent per month, billed annually, covers essential incident management, a knowledge base, and a self-service portal. The Growth plan at $49 enhances capabilities with asset management, employee onboarding, and customization. The Pro plan at $95 per agent monthly introduces project management, change and release controls, plus advanced analytics. The Enterprise plan at $119 delivers comprehensive solutions including effective compliance tools and dedicated support. A 14-day free trial enables complete evaluation before commitment.

ManageEngine ServiceDesk Plus is presented as a solution within the service desk software space that aims to streamline support operations. The overview hints at its role in centralizing service requests, suggesting a design focused on enhancing efficiency in managing support-related workflows. Without delving into granular details, the article introduces the product as a contender in the competitive arena of service desk solutions—a tool that prospective users might explore further to address their unique service management challenges. This introduction sets the stage for evaluating whether ManageEngine ServiceDesk Plus aligns with an organization's needs for robust and consolidated support management.

• Comprehensive Automated Incident Management System
• Robust IT and Asset Management
• Integrated Configuration Management Database (CMDB)
• User-Friendly Intuitive Self-Service Portal Platform
• Streamlined Agile Change Management Process
• Powerful No-Code Automation Capabilities Integration
• Dynamic Customizable Reporting And Dashboards
• Responsive Cross-Platform Mobile Access Solution

ManageEngine ServiceDesk Plus offers three distinct pricing models. The Standard Edition provides a no-cost help desk module guaranteeing unlimited ticket and user management for both on-premises and cloud deployments. The Professional edition starts at $495 for an annual plan covering 2 technicians and 250 nodes, with a flexible 30-day trial expanding testing capabilities. The Enterprise edition begins at $1,195 for similar technician and node counts, adding ITIL, project management, and change management functionalities. Each plan is designed to scale with organizational needs while offering tried flexibility. Pricing plans deliver value.

HubSpot Service Hub emerges as a dynamic platform designed to streamline customer support operations, providing a suite of tools intended to enhance the overall help desk experience. It aims to integrate multifaceted service processes, facilitating smooth communication and efficient ticket management while offering flexibility in how businesses address customer inquiries. For prospective customers in search of effective help desk software, this solution presents a versatile framework geared toward optimizing service workflows and elevating support capabilities.

• Ticket Creation User Experience
• Ticket Response User Experience
• Workflow Automation
• Email to Case
• Ticket Collaboration
• Knowledge Base
• Intelligent Routing
• Live Chat

HubSpot Service Hub offers a free, starter, professional, and enterprise plan for help desk software needs. The free version offers essential ticketing, live chat, and collaboration options for immediate support. The starter plan, at $20 monthly per core seat, builds on these features with conversation routing and email sequences. At $100 per month per service seat, the professional tier integrates advanced automation, ticket pipelines, and custom reporting. Finally, the enterprise option of $150 monthly per service seat further extends capabilities using playbooks and skills-based routing to manage complex support workflows.

LiveAgent stands as a comprehensive Help Desk Software solution geared toward streamlining customer support processes. It promises to bring multiple support channels together into a unified system, potentially allowing support teams to manage inquiries and tickets in a centralized workspace. The platform is designed with an emphasis on efficiency, aiming to enhance overall response times and quality of service. For businesses exploring the right software to fortify their customer care efforts, LiveAgent offers a promising foundation worth considering.

• Multichannel Support
• Ticketing System
• Live Chat
• Knowledge Base
• Automation and Workflow Rules
• Reporting and Analytics
• Customer Portal
• Integration Capabilities

LiveAgent pricing is structured per agent each month, making it highly flexible for businesses of varying sizes. The Free Plan offers essential support at no cost. For small teams, the Small Plan starts at $15 per agent and provides unlimited email addresses and enhanced ticketing. The Medium Plan, at $29, incorporates live chat and real-time visitor monitoring. Larger teams benefit from the Large Plan, priced at $49, with call center support and video calling. Lastly, enterprises can opt for the comprehensive Enterprise Plan at $69 featuring priority assistance and integrations.

ProProfs Help Desk offers a consolidated platform that aims to simplify customer support workflows for teams of various sizes. The solution is built to streamline the handling of support inquiries while keeping the process intuitive, catering to businesses seeking to enhance their service delivery. Its design focuses on managing customer interactions efficiently, ensuring that every ticket or query is organized and tracked throughout its lifecycle. Overall, ProProfs Help Desk presents itself as a promising option for companies looking to elevate their help desk operations in a competitive market.

• Unified Shared Inbox for Tickets
• Automated Round-Robin Ticket Assignment System
• Integrated Multi-Channel Customer Support Platform
• Customizable Service Level Agreement Management
• Seamless Knowledge Base Integration Tool
• Real-Time Instant Chat Support Module
• Branded Customization Options for Interface
• Comprehensive Reporting and Analytics Dashboard

ProProfs Help Desk offers varied pricing to suit different business sizes. The Free Plan is ideal for startups, offering a single user, limited ticket count and minimal history at no cost. The TEAM Plan for small and medium companies provides three users and unlimited tickets for $49 per month, while the BUSINESS Plan supports five users and advanced features at $89. The ENTERPRISE Plan caters to large organizations with unlimited users and comprehensive controls at $499 monthly. A 15-day free trial lets prospects test all options before committing. Highly competitive.

Spiceworks Cloud Help Desk emerges as a cloud-based support solution aimed at streamlining technical assistance, designed for organizations seeking efficiency without compromising on accessibility. This platform promises a centralized environment that aspires to unite help desk management with flexible, user-friendly support processes. Its approach is to offer prospective customers a cohesive system, built to handle support queries in a manner that emphasizes both ease of use and scalable functionality. Ultimately, Spiceworks Cloud Help Desk positions itself as a modern answer for teams yearning to harmonize their support operations while adapting to evolving business demands.

• Ticket Creation User Experience Interface
• Workflow Automation and Ticket Routing
• Ticket Response and Team Collaboration
• Customizable Interactive Customer Self-Service Portal
• Email to Ticket Conversion Process
• Automated Ticket Prioritization and Notifications
• Integrated Knowledge Base for Resolutions
• Advanced Reporting and SLA Management

Spiceworks Cloud Help Desk offers two distinct pricing options, both completely free. The Spiceworks Hosts It plan provides a hassle-free, cloud-hosted experience with no installation or hardware necessary, making it ideal for businesses seeking simplicity. Meanwhile, the YOU HOST IT option allows organizations to install, manage, and back up the solution on their own servers, offering more control for IT teams. There is no time-limited trial period since all features are available indefinitely without cost, ensuring transparency and flexibility for companies evaluating help desk solutions. Cost-free plans benefit every organization.

Olark is presented as a live chat software solution designed to facilitate timely, real-time communication between businesses and website visitors. The platform is positioned to help companies manage and enhance customer interactions through an easy-to-use interface that encourages immediate support and engagement. Its focus on live, direct conversation makes it a potential option for those seeking an efficient way to address customer queries and boost online communication. Overall, Olark appears to offer a straightforward yet effective approach to live chat support for businesses looking to optimize their customer interaction processes.

• Fully Customizable Pop-Up Chat Widget
• Instant and Real-Time Chat Notifications
• Advanced Comprehensive Chat Customization Options
• Automated Conversation Archiving and Transcript Searchability
• Real-Time Live Chat Analytics Dashboard
• Effortless Integration with Multiple Software Solutions
• Seamless Mobile-Optimized Chat Experience
• Global Comprehensive Multi-Language Support

Olark presents a simple, transparent pricing model for its live chat solution, charging $17 per month per operator. This singular plan includes a robust suite of features designed to boost communication: customizable design elements, chat ratings, seamless in-browser interactions, and targeted chat rules alongside essential CRM and help-desk integrations. Prospective users can also explore Olark’s offerings with a no-obligation 14-day free trial, letting companies evaluate performance and compatibility with existing systems. Each pricing component is structured clearly to meet diverse business needs and streamline live chat functionality. Overall, highly competitive.

ServiceNow IT Service Management presents itself as a comprehensive solution crafted to simplify and streamline IT service operations. It is designed with integrated workflows in mind, aiming to enhance the efficiency of IT support and issue resolution processes. Although the specific details of its capabilities are not extensively detailed in the available source, its focus on centralized service management offers an appealing prospect for organizations looking to modernize their IT frameworks. This introductory overview provides a foundational perspective for prospective customers evaluating IT service management tools for their unique operational needs.

• Incident Management for Rapid Resolution
• Problem Management to Eliminate Recurrence
• Change Management with Controlled Implementation
• Knowledge Management for Self-Service Empowerment
• Service Catalog Enabling Easy Requests
• Asset Management Throughout Lifecycle Oversight
• Self-Service Portal Empowering Independent Solutions
• Performance Analytics Driving Data Insights

ServiceNow IT Service Management employs a custom, complex pricing model tailored to each organization’s needs. Pricing typically varies by user count, selected modules, usage complexity, and added support features. For instance, the base ITSM module is estimated at around $90 per user monthly while other functionalities like ITOM and CSM may cost roughly $150 to $200 per user monthly. Role-based licenses differentiate capabilities, from free requester licenses to fully empowered administrative access. Although individual pricing details remain undisclosed publicly, prospective customers should contact ServiceNow to obtain a precise, customized quote.

TOPdesk appears as a service desk software solution aimed at helping organizations manage their support operations. Though the available overview details are limited, the product is positioned as a tool that facilitates the management of service requests and streamlines basic support processes. Its design seems to emphasize a comprehensive approach that caters to various organizational needs while promising an intuitive user experience. For prospective customers exploring service desk software options, TOPdesk offers a potential avenue worth further investigation as they search for solutions to enhance operational efficiency.

• Comprehensive Incident Management module
• Automated Intelligent Ticket Routing engine
• Advanced Ticket Priority Assignment feature
• Real-Time Automated Ticket Notification alerts
• Integrated Self-Service Knowledge Base portal
• Customizable Interactive Operational Dashboards overview
• Seamless Mobile Accessibility for agents
• User-Friendly Comprehensive Self-Service Portal access

TOPdesk offers a flexible pricing model designed for service desks of any size. The cost is based on the number of agents with both monthly and annual billing options. The Essential plan includes incident, asset, and self-service management, while the Engaged plan adds change management, operations oversight, and SLA tracking. The Excellent plan further increases functionality with project management, live chat, and premium support. A free trial is available for testing key features. For exact pricing details and customization guidance, contact TOPdesk directly to discuss solutions tailored to your organization.