Best Help Scout Alternatives & Competitors for 2025

Imed Bouchrika, Phd

by Imed Bouchrika, Phd

Co-Founder and Chief Data Scientist

Share

1

HubSpot Marketing Hub

5 / 5

Read more about HubSpot Marketing Hub

HubSpot Marketing Hub is presented as a solution in the marketing automation landscape, designed to address essential needs for managing marketing processes. Although the source provides only a minimal snapshot without detailed insights, the brief overview hints at an integrated approach that could streamline various marketing functions. The summary implies that the platform is geared toward improving how businesses execute their marketing strategies while consolidating efforts in one centralized system. For prospective customers evaluating marketing automation software, this general outline offers an initial perspective on what the tool might deliver.

Key Features of HubSpot Marketing Hub
  • Advanced email marketing automation features
  • Robust lead management and nurturing
  • Comprehensive reporting and analytics dashboard
  • Integrated social media management suite
  • Intelligent SEO tools and insights
  • Dynamic marketing automation workflow triggers
  • Effective A/B testing functionalities implemented
  • Seamless robust third‐party integrations compatibility
Price of HubSpot Marketing Hub

HubSpot Marketing Hub costs vary to meet different business needs. The Free plan offers basic marketing tools without charge, ideal for lead generation and contact tracking. The Starter plan begins at $20 per month for a single seat, removing HubSpot branding and adding email marketing and mobile optimization. The Professional plan, priced at $890 monthly for three seats, enables advanced inbound strategies with automation and extensive content tools. The Enterprise plan, at $3,600 per month for five seats, is tailored for sophisticated campaigns and enhanced analytics. Each plan scales effectively.

2

4.65 / 5

Read more about Klaviyo

Klaviyo Overview: The available source material does not offer explicit details on the product, leaving its key elements and functionalities quite broad. Nonetheless, the overview implies that Klaviyo is intended to serve as a marketing automation platform designed for businesses aiming to streamline their campaign management and customer engagement efforts. Although specific features and benefits are not delineated, the general suggestion is that Klaviyo targets companies in search of an integrated solution for managing complex marketing operations. For prospective customers evaluating marketing automation software, this high-level perspective invites further exploration into how Klaviyo might fit into an evolving digital strategy.

Key Features of Klaviyo
  • Advanced Email Marketing Campaign Automation
  • Instant Automated Customer Email Responses
  • Comprehensive In-depth A/B Testing Suite
  • Robust Segmentation for Targeted Campaigns
  • Customizable Multi-Channel Automated Flows
  • Seamless Omnichannel Campaign Integration Platform
  • Detailed Reporting and Analytics Dashboard
  • Instant Real-Time Customer Data Sync
Price of Klaviyo

Klaviyo offers three core pricing plans tailored to business needs. The Free plan costs $0, allowing up to 250 active profiles, 500 emails per month, and 150 SMS credits with built-in reporting and AI-driven content creation. The Email plan starts at $20 monthly, supporting 251–500 profiles with 5,000 emails per month and 150 SMS credits along with chat support. The Email & SMS plan begins at $35 per month, offering similar email capabilities while increasing SMS credits to 1,250, with applicable carrier fees included. Pricing details scale efficiently with usage requirements.

3

4.45 / 5

Read more about Campaigner

Campaigner emerges as an intriguing contender in the realm of email marketing software, promising to align with the needs of businesses seeking streamlined campaign management. Although the provided source content offers limited specifics, one might infer that its design centers on facilitating effective communication and efficient outreach. The product appears to be crafted with an emphasis on both automation and strategic audience engagement, making it a potential asset for organizations aiming to optimize their email-driven initiatives. Ultimately, for prospective customers evaluating robust email marketing solutions, Campaigner represents an option worth a closer look despite the sparse details available.

Key Features of Campaigner
  • Comprehensive Email Marketing Automation Suite
  • Effective Capture by Campaigner Tool
  • Dynamic Event-Triggered Workflows Engine
  • Flexible Recurring Campaigns Scheduling System
  • Integrated SMS Marketing Messaging Service
  • Automated Autoresponder Email Trigger System
  • Optimized A/B and Multivariate Testing
  • Robust Reporting and Analytics Module
Price of Campaigner

Campaigner’s pricing caters to businesses seeking effective email marketing solutions. Their Starter plan is priced at $59 per month for up to 5,000 contacts and delivers key tools such as experiments and autoresponders. For growing needs, the Essential plan, at $179 monthly for 25,000 contacts, introduces dynamic content with additional features. Larger enterprises can opt for the Advanced plan at $649 per month, which supports up to 100,000 contacts and robust automation workflows with over 60 advanced tools. Each plan is carefully designed to address diverse business scales very efficiently.

4

4.45 / 5

Read more about MailerLite

MailerLite overview: MailerLite is presented as an email marketing solution designed to streamline campaign creation and audience engagement for businesses of all sizes. Its structure suggests a focus on combining simplicity with functional tools, allowing users to navigate and deploy campaigns without unnecessary complexity. The platform appears to offer a blend of user-friendly interfaces and basic campaign management features, making it a candidate worth considering for those seeking an accessible entry into email marketing. Despite the concise overview, MailerLite positions itself as a viable option for companies eager to elevate their digital outreach strategies.

Key Features of MailerLite
  • Efficiently Manage Targeted Email Lists
  • Powerful Drag-and-Drop Email Builder Tool
  • Responsive Email and Mobile Preview
  • Efficient High-Volume Reliable Email Sending
  • Robust Management of Email Deliverability
  • Powerful Intuitive Automation Workflow Builder
  • Effective Real-Time A/B Testing Capabilities
  • Comprehensive Real-Time Basic Reporting Tools
Price of MailerLite

MailerLite offers tiered pricing plans to suit a range of needs. The Free Business plan provides basic email support with 12,000 emails monthly and design tools. The Growing Business plan starts at $10 monthly, extending capacity for unlimited emails, multiple users, a wide template collection and automation features. For advanced users, the $20 Advanced Business plan adds Facebook integration, enhanced automations and live chat support. Larger organizations opt for the tailored Enterprise plan offering dedicated consultation and custom designs. A 30-day free trial is available with no credit card required.

5

4.3 / 5

Read more about Pipedrive

Pipedrive stands out as a versatile CRM solution designed to simplify and optimize sales workflows by automating routine tasks like lead distribution, follow-up scheduling, and deal tracking. Its high level of customization allows businesses to shape sales pipelines and data fields to suit their specific needs, accommodating a wide range of industries and company sizes. By consolidating customer information and communications through integrations with common email and calendar tools, Pipedrive enhances team collaboration and reduces the hassle of juggling multiple platforms. Furthermore, the platform’s clear visual pipeline offers sales teams an intuitive way to oversee deal progress and quickly spot any obstacles in the sales process.

Key Features of Pipedrive
  • Comprehensive Sales Force Automation Tool
  • Dynamic Contact and Opportunity Management
  • Visual Opportunity and Pipeline Tracking
  • Integrated Mobile Sales User Support
  • Seamless Integration with Third-Party Apps
  • Insightful Reporting and Analytics Tools
  • Tailorable Sales Pipeline Customization Options
  • Intelligent AI-Powered Automated Sales Features
Price of Pipedrive

Designed for varied business needs, Pipedrive offers five pricing plans. Essential charges $24 per seat monthly or $14 billed annually and streamlines lead and pipeline management. Advanced, at $44 per seat (or $34 annually), adds full email synchronization and automation. Professional, priced at $64 (or $49 annually), introduces contract management and AI-powered tools. The Power plan, at $79 monthly or $64 annually, emphasizes project tracking and enhanced support. Enterprise, at $129 per seat (or $99 annually), unlocks complete features. A 14-day free trial is available for exploration. Tailor your solution.

Read more about OpenMoves OM3

OpenMoves OM3 emerges as a promising email marketing solution designed to address a spectrum of campaign management needs, even though the available source did not furnish detailed specifics. Its conceptual outline hints at a platform that could streamline diverse marketing tasks and potentially enhance user engagement in dynamic, evolving market conditions. While granular functionalities remain unspecified, the general positioning of OpenMoves OM3 suggests an adaptable tool that might cater to the sophisticated demands of modern email marketing professionals. Overall, the product appears to set the stage for a versatile approach, encouraging prospective customers to consider its potential role in their strategic software portfolio.

Key Features of OpenMoves OM3
  • Comprehensive Email and Mobile Preview Functionality
  • Robust Email List Management Tools
  • Reliable High-Volume Email Sending System
  • Creative Email Building and Personalization Interface
  • Seamless Automated Drip Marketing Campaigns
  • Accurate A/B Testing Capabilities
  • Intelligent Dynamic Content Integration
  • Optimized Email Send-Time Analysis
Price of OpenMoves OM3

OpenMoves OM3 offers flexible pricing tailored to various business needs. The Free Plan allows up to 300 emails monthly at no cost, while the Professional Plan starts at $25 per month for up to 5,000 emails with enhanced automation and testing features. For larger volumes, the Premium Plan, starting at $200 monthly, accommodates up to 40,000 emails and adds dedicated support and advanced functionalities. The Enterprise Plan starts at $350 monthly, delivering extensive customization, higher email capacity up to 100,000, and additional consultation services for ultimate scalability. Overall, exceptional value.

Read more about Ongage

Ongage overview

An unexpected omission in the source material leaves us without a detailed rundown of Ongage’s key features and inherent benefits, resulting in a notably sparse portrait of its capabilities. This gap means that specifics—ranging from its approach to campaign management to any unique operational efficiencies it might offer—are not fully disclosed. Consequently, prospective customers may need to explore additional resources to ascertain how Ongage can align with their ambitions in email marketing software.

Key Features of Ongage
  • Advanced personalization and segmentation tools
  • A/B testing for optimized campaigns
  • Reliable high-volume email sending capability
  • Exceptional performance and reliable infrastructure
  • Enhanced email deliverability management system
  • Intuitive email building and personalization
  • Automated journey and response triggers
  • Mobile and desktop email previews
Price of Ongage

Ongage provides pricing plans for small businesses and mid-market enterprises seeking efficient email marketing solutions. The small-business plan costs roughly 13% above the industry average, while the mid-market option is about 18% higher than typical alternatives. Detailed price points and comprehensive feature lists are not disclosed, so interested customers should contact Ongage or visit their official website for current information. Additionally, a 14-day free trial is offered for a risk-free opportunity to explore the platform’s capabilities. These affordable plans help businesses balance budgets with evolving marketing needs while offering transparency.

Read more about Levitate

Levitate emerges as a contender in the email marketing space, aimed at streamlining campaign management and enhancing customer outreach. Although the available details are limited, its positioning hints at a solution designed with user-centric communication strategies in mind. The product appears to offer functionality tailored to address the dynamic needs of modern email marketing software users, emphasizing efficiency and adaptability. For businesses evaluating software options, Levitate presents itself as a potential choice in a competitive market, promising a blend of simplicity and strategic insight.

Key Features of Levitate
  • Advanced High-Volume Enterprise Email Marketing Management
  • Tailored Personalized Email Design
  • Automated Outbound Email Workflow Automation
  • Reliable Email Deliverability and Inbox Management
  • Efficient Automated Client Communications
  • Powerful AI-Driven Dynamic Content Generation
  • Precise Comprehensive Email List Segmentation
  • Seamless Integration with Email Services
Price of Levitate

Levitate offers flexible custom pricing plans designed for relationship-based businesses utilizing email marketing solutions. The Client Happiness Custom plan provides comprehensive support with integration of email, calendars, texting, and social media services alongside AI-powered content generation. The Advanced option adds unlimited GPT-created blog content for enhanced engagement. For those requiring an all-inclusive package, the Premium plan includes website creation, hosting, SEO, and maintenance. A free trial is available, letting users evaluate the system’s email tools before commitment. Contact Levitate directly to receive a personalized quote tailored to your company’s needs.

Read more about SendPulse

SendPulse overview: In the evolving arena of email marketing software, SendPulse appears positioned as an option for businesses aiming to elevate their digital outreach. Although the available source material provides only limited details, the platform is presented as a tool designed to support the critical facets of email campaign management. It seems to emphasize a streamlined approach to communication strategies while catering to the diverse needs of marketing teams. Overall, SendPulse is portrayed as a solution that may help prospective customers harness the power of email marketing in today’s competitive landscape.

Key Features of SendPulse
  • Comprehensive Email Campaign Management System
  • Advanced, intuitive Drag-and-drop Email Builder
  • Over 130 Responsive Email Templates
  • Customizable Website Subscription Capture Forms
  • Dynamic Personalized Email Content Delivery
  • Advanced Targeted List Segmentation Strategy
  • Robust A/B Testing Optimization Platform
  • Comprehensive Email Performance Analytics Dashboard
Price of SendPulse

SendPulse’s pricing is designed for diverse business needs. Their free plan allows beginners to send up to 15,000 emails monthly to 500 subscribers with basic automation and limited storage. For growth, the Standard Plan for 1,000 subscribers costs $12 per month, offering unlimited emails, enhanced automation flows, increased storage, and multi-user access. A more robust Standard Plan for 10,000 subscribers at $53 per month provides extensive email sending, generous storage, additional sending addresses, advanced automation, and higher email verification limits. The free plan substitutes a traditional trial experience. Overall, value.

Read more about Constant Contact

Constant Contact emerges as an email marketing solution that aims to empower businesses in cultivating their audience relationships through targeted campaigns. Its capabilities seem designed to simplify contact management and campaign execution, potentially offering a platform that addresses the multifaceted needs of modern digital outreach. Positioned as a tool geared toward streamlining communication efforts, Constant Contact appears to present a compelling option for those seeking an effective approach to email marketing.

Key Features of Constant Contact
  • Efficient Email List Management Tool
  • Intuitive Drag-and-Drop Email Campaign Builder
  • Reliable High-Volume Bulk Email Sending
  • Seamless Automated Email Response Workflows
  • Visual Marketing Automation Workflow Builder
  • Comprehensive In-Depth Email Campaign Analytics
  • Extensive Professional Email Template Library
  • Robust Effective Lead Generation Tools
Price of Constant Contact

Constant Contact offers a tiered structure for email marketing. The Lite plan begins at $12 per month, ideal for freelancers and small businesses needing essential tools such as customizable email templates, an automated welcome email, landing pages and social marketing features. The Standard plan, at $35 per month, upgrades capabilities with A/B testing, segmentation and advanced reporting. Larger organizations can explore the Premium plan starting at $80 per month which offers dynamic content, custom automation and advanced advertising tools. A 30-day free trial and nonprofit discounts enhance the value offered.

Overview

Choosing the right software solution for managing customer support can be challenging, especially if you're currently using Help Scout but feel it might not fully meet your needs. Many prospective customers find themselves limited by certain features, scalability issues, or pricing concerns that make it difficult to deliver exceptional service.

This article will guide you through a range of alternatives that can better align with your specific requirements. By exploring different options, you'll gain insights into various functionalities, ease of use, and customization possibilities that could enhance your team's productivity and customer satisfaction.

Reading further will empower you to make an informed decision based on your unique situation. You’ll learn how to avoid common pitfalls and identify solutions that offer the best balance of performance and value, ensuring your customer support operations run smoothly and effectively.

What is Help Scout?

Help Scout is engineered to empower customer support teams by consolidating communications into a single, shared inbox, allowing seamless collaboration and preventing duplicate or missed responses. This centralized system offers visibility into all customer interactions, improving team coordination and efficiency.

Ticket and case management tools enable users to create, assign, and resolve requests efficiently, supported by automation features, collision detection to avoid overlapping replies, and internal notes for team context. Additionally, saved replies, macros, and tagging streamline communication, helping maintain consistency and speed in customer service.

Real-time engagement is facilitated through integrated live chat, while a built-in knowledge base lets customers independently access helpful articles, reducing support load. The platform also maintains an extensive customer database to provide agents with comprehensive interaction history, enhancing personalized support.

Insightful reporting and analytics supply data on team performance and customer satisfaction, guiding continuous operational improvements. Workflow automation, customizable views, and filters allow teams to prioritize and manage tickets according to their unique processes.

Help Scout supports multiple communication channels—including email, live chat, and integrations with platforms like Shopify and social media—within one interface, simplifying multi-channel support management. Robust customization and access control features enable organizations to tailor the software to specific requirements and manage user roles securely.

For organizations weighing customer support solutions alongside employee development tools, exploring the best lms for employee trainings can provide valuable insights into complementary platforms that enhance workforce skill-building alongside customer service excellence.

What to look for in Help Scout alternatives?

Help Scout excels in streamlining customer communication through its shared inbox, live chat, and comprehensive help center, enabling teams to efficiently manage support via multiple channels. Its strengths lie in intuitive ticket handling, automated workflows, and collaborative tools such as internal notes and collision detection, which minimize overlapping responses and improve team coordination.

When exploring alternatives, prioritize platforms that support key communication channels relevant to your business, ensuring seamless aggregation of emails, chats, social media messages, and self-service inquiries. Robust collaboration and workflow features are critical to maintain team efficiency and prevent duplicated efforts.

Automation capabilities—like workflow rules, saved replies, and auto-responses—are essential for reducing repetitive tasks and keeping support queues organized. Equally important is the ability to customize interfaces and user roles, providing a user-friendly experience tailored to your team's needs.

Self-service options should empower customers with interactive FAQs and searchable knowledge bases to reduce direct inquiries. Comprehensive reporting tools and real-time dashboards are vital for monitoring team performance and customer satisfaction metrics.

Integration with your existing CRM, marketing, and operational systems ensures a cohesive support environment. Security features—including audit logs, encryption, and compliance with industry standards—are non-negotiable, particularly when handling sensitive data.

Finally, scalability and transparent pricing matter greatly; your chosen solution must adapt as your business grows while offering clear cost structures. For those also interested in optimizing broader business insights, exploring best marketing analytics software can provide valuable complementary tools.

Frequently Asked Questions about Help Scout

What are some popular alternatives to Help Scout?

Popular options include Zendesk, Freshdesk, Intercom, Kayako, LiveAgent, HubSpot Service Hub, HelpDesk, ProProfs Help Desk, Front, Zoho Desk, and Hiver.

Are there free plans available among Help Scout alternatives?

Yes, alternatives like Freshdesk, Zoho Desk, and HubSpot Service Hub provide free plans, which are ideal for smaller teams or businesses on tight budgets.

Which Help Scout alternatives excel at email-only support?

Gmelius specializes in email-only support, integrating directly with Gmail to enable collaboration and streamline workflows for support teams.

Which alternatives offer omnichannel support by default?

Solutions such as Zendesk, Freshdesk, Intercom, and DevRev come with built-in omnichannel capabilities, letting teams engage customers across email, chat, social media, and more without needing extra integrations.

Are there Help Scout alternatives that allow on-premise deployment?

Kayako supports on-premise deployment, making it a fitting choice for organizations wanting direct control over their data and infrastructure.

Which options are best suited for B2B customer support?

TeamSupport is tailored for B2B environments, featuring integrations with business tools, task and call center management to handle complex support needs.

Do any alternatives offer strong integration capabilities?

Many platforms, including TeamSupport, Zendesk, and Freshdesk, provide extensive integrations with third-party apps such as Salesforce, Slack, and Microsoft Teams, facilitating smooth workflow management.

Which alternatives are most affordable for small teams?

LiveAgent and Zoho Desk stand out for low starting prices, making them attractive choices for startups and small businesses.

Do any alternatives provide advanced reporting and analytics?

DevRev and Zendesk offer sophisticated analytics and reporting features that surpass what Help Scout typically provides.

How do Help Scout alternatives support multilingual customer service?

LiveAgent includes multilingual support options, helping teams effectively assist customers across different languages.

Related

Best Help Desk Ticketing Systems for 2025 thumbnail
AUG 6, 2025

Best Help Desk Ticketing Systems for 2025

by Imed Bouchrika, Phd
18 Best Help Desk Software for 2025 thumbnail
AUG 6, 2025

18 Best Help Desk Software for 2025

by Imed Bouchrika, Phd
Best ProProfs Help Desk Alternatives & Competitors for 2025 thumbnail
Best Desku.io Alternatives & Competitors for 2025 thumbnail
JUL 28, 2025

Best Desku.io Alternatives & Competitors for 2025

by Imed Bouchrika, Phd
Best Desk360 Alternatives & Competitors for 2025 thumbnail
JUL 31, 2025

Best Desk360 Alternatives & Competitors for 2025

by Imed Bouchrika, Phd
Best TeamSupport Alternatives & Competitors for 2025 thumbnail
AUG 6, 2025

Best TeamSupport Alternatives & Competitors for 2025

by Imed Bouchrika, Phd