Best eGain Chat Alternatives & Competitors for 2025
Co-Founder and Chief Data Scientist
Read more about InvGate Service Management
InvGate Service Management presents itself as a service desk solution designed to support organizations in managing their everyday service operations. It is built with an emphasis on streamlining workflows and handling various service requests efficiently, aiming to improve overall operational productivity. The product promises a flexible approach for teams looking to enhance their service management capabilities, making it an intriguing option for businesses evaluating software solutions in the service desk category. Ultimately, InvGate Service Management is positioned as a comprehensive tool that could align well with the diverse needs of organizations seeking improved service delivery.
Key Features of InvGate Service Management
- InvGate Powerful Incident Management Suite
- InvGate Efficient Ticket Management System
- InvGate Automated Workflow Process Engine
- InvGate Intuitive Self-Service Support Portal
- InvGate Unified Knowledge Base Repository
- InvGate Advanced Analytics and Reporting
- InvGate Seamless Mobile Access Interface
- InvGate Robust Integration Capabilities Suite
Price of InvGate Service Management
InvGate Service Management’s pricing structure offers versatile options for companies. The Starter plan costs $17 per agent monthly with an annual commitment, ideal for small teams seeking basic self-service and configuration simplicity. Meanwhile, the Pro plan, priced at $40 per agent monthly (annual billing), caters to medium teams by adding ITIL-aligned workflows and automation features. The Enterprise plan features custom pricing for unlimited agents and advanced controls, including optional on-premise hosting. A free trial is also available, providing hands-on experience before commitment to refine choices.
Read more about Freshservice
Freshservice emerges as an IT service management solution designed to streamline and support essential IT operations. It positions itself as a tool that promises to simplify complex IT workflows while aiming to boost overall organizational efficiency. The platform’s approach appears to focus on delivering adaptable functionalities that can be aligned with the dynamic needs of modern IT environments. In essence, Freshservice offers prospective customers a broad-ranging solution tailored to address critical IT management challenges.
Key Features of Freshservice
- Real-Time Integrated Incident Management Module
- Flexible, Scalable SLA Management System
- Dynamic Comprehensive Knowledge Management Repository
- Centralized Unified Service Request Catalog
- Intelligent AI-Powered Service Management Solution
- Efficient Workflow Automation Engine Tool
- Robust IT Asset Lifecycle Management
- Seamless API and Integrations Framework
Price of Freshservice
Freshservice presents four pricing plans tailored to varied IT service management needs. The Starter plan at $19 per agent per month, billed annually, covers essential incident management, a knowledge base, and a self-service portal. The Growth plan at $49 enhances capabilities with asset management, employee onboarding, and customization. The Pro plan at $95 per agent monthly introduces project management, change and release controls, plus advanced analytics. The Enterprise plan at $119 delivers comprehensive solutions including effective compliance tools and dedicated support. A 14-day free trial enables complete evaluation before commitment.
Read more about ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is presented as a solution within the service desk software space that aims to streamline support operations. The overview hints at its role in centralizing service requests, suggesting a design focused on enhancing efficiency in managing support-related workflows. Without delving into granular details, the article introduces the product as a contender in the competitive arena of service desk solutions—a tool that prospective users might explore further to address their unique service management challenges. This introduction sets the stage for evaluating whether ManageEngine ServiceDesk Plus aligns with an organization's needs for robust and consolidated support management.
Key Features of ManageEngine ServiceDesk Plus
- Comprehensive Automated Incident Management System
- Robust IT and Asset Management
- Integrated Configuration Management Database (CMDB)
- User-Friendly Intuitive Self-Service Portal Platform
- Streamlined Agile Change Management Process
- Powerful No-Code Automation Capabilities Integration
- Dynamic Customizable Reporting And Dashboards
- Responsive Cross-Platform Mobile Access Solution
Price of ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus offers three distinct pricing models. The Standard Edition provides a no-cost help desk module guaranteeing unlimited ticket and user management for both on-premises and cloud deployments. The Professional edition starts at $495 for an annual plan covering 2 technicians and 250 nodes, with a flexible 30-day trial expanding testing capabilities. The Enterprise edition begins at $1,195 for similar technician and node counts, adding ITIL, project management, and change management functionalities. Each plan is designed to scale with organizational needs while offering tried flexibility. Pricing plans deliver value.
Read more about HubSpot Service Hub
HubSpot Service Hub emerges as a dynamic platform designed to streamline customer support operations, providing a suite of tools intended to enhance the overall help desk experience. It aims to integrate multifaceted service processes, facilitating smooth communication and efficient ticket management while offering flexibility in how businesses address customer inquiries. For prospective customers in search of effective help desk software, this solution presents a versatile framework geared toward optimizing service workflows and elevating support capabilities.
Key Features of HubSpot Service Hub
- Ticket Creation User Experience
- Ticket Response User Experience
- Workflow Automation
- Email to Case
- Ticket Collaboration
- Knowledge Base
- Intelligent Routing
- Live Chat
Price of HubSpot Service Hub
HubSpot Service Hub offers a free, starter, professional, and enterprise plan for help desk software needs. The free version offers essential ticketing, live chat, and collaboration options for immediate support. The starter plan, at $20 monthly per core seat, builds on these features with conversation routing and email sequences. At $100 per month per service seat, the professional tier integrates advanced automation, ticket pipelines, and custom reporting. Finally, the enterprise option of $150 monthly per service seat further extends capabilities using playbooks and skills-based routing to manage complex support workflows.
Read more about LiveAgent
LiveAgent stands as a comprehensive Help Desk Software solution geared toward streamlining customer support processes. It promises to bring multiple support channels together into a unified system, potentially allowing support teams to manage inquiries and tickets in a centralized workspace. The platform is designed with an emphasis on efficiency, aiming to enhance overall response times and quality of service. For businesses exploring the right software to fortify their customer care efforts, LiveAgent offers a promising foundation worth considering.
Key Features of LiveAgent
- Multichannel Support
- Ticketing System
- Live Chat
- Knowledge Base
- Automation and Workflow Rules
- Reporting and Analytics
- Customer Portal
- Integration Capabilities
Price of LiveAgent
LiveAgent pricing is structured per agent each month, making it highly flexible for businesses of varying sizes. The Free Plan offers essential support at no cost. For small teams, the Small Plan starts at $15 per agent and provides unlimited email addresses and enhanced ticketing. The Medium Plan, at $29, incorporates live chat and real-time visitor monitoring. Larger teams benefit from the Large Plan, priced at $49, with call center support and video calling. Lastly, enterprises can opt for the comprehensive Enterprise Plan at $69 featuring priority assistance and integrations.
Read more about ProProfs Help Desk
ProProfs Help Desk offers a consolidated platform that aims to simplify customer support workflows for teams of various sizes. The solution is built to streamline the handling of support inquiries while keeping the process intuitive, catering to businesses seeking to enhance their service delivery. Its design focuses on managing customer interactions efficiently, ensuring that every ticket or query is organized and tracked throughout its lifecycle. Overall, ProProfs Help Desk presents itself as a promising option for companies looking to elevate their help desk operations in a competitive market.
Key Features of ProProfs Help Desk
- Unified Shared Inbox for Tickets
- Automated Round-Robin Ticket Assignment System
- Integrated Multi-Channel Customer Support Platform
- Customizable Service Level Agreement Management
- Seamless Knowledge Base Integration Tool
- Real-Time Instant Chat Support Module
- Branded Customization Options for Interface
- Comprehensive Reporting and Analytics Dashboard
Price of ProProfs Help Desk
ProProfs Help Desk offers varied pricing to suit different business sizes. The Free Plan is ideal for startups, offering a single user, limited ticket count and minimal history at no cost. The TEAM Plan for small and medium companies provides three users and unlimited tickets for $49 per month, while the BUSINESS Plan supports five users and advanced features at $89. The ENTERPRISE Plan caters to large organizations with unlimited users and comprehensive controls at $499 monthly. A 15-day free trial lets prospects test all options before committing. Highly competitive.
Read more about Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk emerges as a cloud-based support solution aimed at streamlining technical assistance, designed for organizations seeking efficiency without compromising on accessibility. This platform promises a centralized environment that aspires to unite help desk management with flexible, user-friendly support processes. Its approach is to offer prospective customers a cohesive system, built to handle support queries in a manner that emphasizes both ease of use and scalable functionality. Ultimately, Spiceworks Cloud Help Desk positions itself as a modern answer for teams yearning to harmonize their support operations while adapting to evolving business demands.
Key Features of Spiceworks Cloud Help Desk
- Ticket Creation User Experience Interface
- Workflow Automation and Ticket Routing
- Ticket Response and Team Collaboration
- Customizable Interactive Customer Self-Service Portal
- Email to Ticket Conversion Process
- Automated Ticket Prioritization and Notifications
- Integrated Knowledge Base for Resolutions
- Advanced Reporting and SLA Management
Price of Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk offers two distinct pricing options, both completely free. The Spiceworks Hosts It plan provides a hassle-free, cloud-hosted experience with no installation or hardware necessary, making it ideal for businesses seeking simplicity. Meanwhile, the YOU HOST IT option allows organizations to install, manage, and back up the solution on their own servers, offering more control for IT teams. There is no time-limited trial period since all features are available indefinitely without cost, ensuring transparency and flexibility for companies evaluating help desk solutions. Cost-free plans benefit every organization.
Read more about Atera
Atera emerges as a dynamic solution in the realm of remote monitoring and management, aiming to address the multifaceted needs of IT professionals. Its design is oriented toward streamlining operations and enhancing system oversight, providing a unified platform that can simplify tasks and preempt potential issues. The platform emphasizes a balance between user-friendly functionality and robust capability, striving to support proactive management through real-time insights. Overall, Atera presents itself as a strategic option for those evaluating RMM software solutions to optimize their IT services.
Key Features of Atera
- Comprehensive Remote Monitoring and Management (RMM) Platform
- Customizable Real-Time Alert System
- Efficient Remote Access for Instant Troubleshooting
- Automated Software Patch Management System
- Insightful Reporting and Detailed Analytics
- Streamlined IT Automation Tools
- Robust IT Asset Management
- Interactive, Customizable, Real-Time Dashboard Views
Price of Atera
Atera offers tailored pricing plans for both MSPs and IT departments, with pricing based on per-technician fees and flexible billing options. The MSP options include the Pro plan at $129 billed annually, with Growth and Power plans offering additional features at higher rates. For IT departments, the Professional plan starts at $149 per technician monthly, advancing through Expert and Master plans, with Enterprise pricing available by inquiry. All plans include robust RMM capabilities and a 30-day free trial, ensuring companies can choose a solution that meets their remote management needs.
Read more about TeamSupport
TeamSupport is introduced as a solution within the help desk software landscape, although the provided source did not supply further details on its specific features or capabilities. The brief overview leaves its core elements somewhat open to interpretation, inviting prospective users to consider how a team-based support approach might benefit their customer service operations. With its placement in a category geared toward effective help desk management, potential customers are encouraged to explore additional information to determine if TeamSupport aligns with their operational needs. In this context, the product appears designed to facilitate collaborative support, offering an opportunity to enhance overall service efficiency.
Key Features of TeamSupport
- Customizable Dashboard for Ticket Monitoring
- Intuitive Ticket Creation User Interface
- Efficient Automated Workflow Ticket Management
- Comprehensive SLA Management and Tracking
- Self-Service Enhanced Customer Portal Access
- Real-Time Dedicated Live Chat Support
- Detailed Analytics and Reporting Insights
- Seamless Robust Third-Party Software Integrations
Price of TeamSupport
TeamSupport features flexible pricing designed for varied team sizes and support complexities. Chat Support is priced at $29 per agent monthly, offering conversational experiences with advanced routing and branded features. Essential Support, at $35 per agent monthly, provides basic ticketing and analytics with self-service capabilities. Professional Support, available for $49 per agent monthly, delivers fully customized functionalities and additional integrations for robust management. For enterprise-level needs, contacting sales is necessary for tailored pricing. Notably, there is no advertised free trial, so interested users should reach out directly for further details.
Read more about Intercom
Intercom emerges as a live chat solution designed to help businesses engage with their customers in real time. While the source overview details are missing, prospective customers can infer that the platform focuses on facilitating effective interactions for companies looking to enhance their customer support and engagement. Its features are presented with a dynamic mix of capabilities that suggest a balance between simplicity for everyday use and the complexity needed by growing enterprises. Overall, Intercom positions itself as a potentially valuable option for those evaluating live chat software solutions.
Key Features of Intercom
- Real-Time Interactive Live Chat Support
- Proactive Behavioral Pop-up Chat Engagement
- Instant AI-Driven Fully Automated Responses
- Seamless Real-Time In-App Contextual Messaging
- Collaborative Unified Team Inbox Management
- Comprehensive Detailed Customer Interaction Profiles
- Robust Cross-Platform Omnichannel Integration Capabilities
- Actionable Reporting and Analytics Insights
Price of Intercom
Intercom’s pricing structure offers scalable live chat solutions. For small businesses, the Essential plan costs $39 per seat monthly with a shared inbox, chatbot, and basic automations. The Advanced plan at $99 per seat per month upgrades support with multilingual help, integrations, and advanced workflows. For larger organizations, the Expert plan is available at $139 per seat monthly, offering enhanced security and real-time reporting. A Proactive Support add-on starts at $99, and startups can use the Early Stage Program at $65 for five seats. A free 14-day trial is available.
Overview
Choosing the right chat software can be a challenge, especially when looking for alternatives to eGain Chat that better fit your unique business needs. Many prospective customers struggle with finding solutions that offer the right balance of features, ease of use, and scalability.
In this article, you will discover key factors to consider when evaluating chat software options. We will explore common issues users face with chat platforms, such as limited customization, integration difficulties, and cost concerns.
By reading this guide, you will gain insight into how to identify a solution that enhances customer engagement, improves response times, and supports your business growth effectively. This knowledge will empower you to make a well-informed decision tailored to your specific requirements.
What is eGain Chat?
eGain Chat delivers a robust live chat solution that supports multiple interaction formats, including text, audio, and video, enabling dynamic real-time conversations. It operates seamlessly across all major browsers and mobile devices, ensuring accessibility regardless of user platform. Its multilingual capabilities further tailor the experience for global enterprises requiring diverse language support.
The software excels in unifying communication by integrating with prominent messaging platforms like Apple Business Chat, Facebook Messenger, Google’s Business Messages, SMS, WhatsApp, and in-app messaging. This omnichannel connectivity empowers businesses to maintain consistent customer engagement across varied channels.
Collaboration features such as chat conferencing allow agents, supervisors, and customers to interact simultaneously within sessions, fostering teamwork and swift issue resolution. In addition, agents can handle multiple chats at once, significantly enhancing productivity and operational efficiency.
To elevate customer satisfaction, eGain Chat includes tools like end-of-chat surveys for collecting immediate feedback and options to save or email chat transcripts for record-keeping or follow-up purposes. Security is emphasized through sensitive data masking and spam blocking, which protect both customers and agents during conversations.
Designed for scalability, eGain Chat integrates smoothly with other eGain products, offering a flexible solution that grows with business needs. For organizations exploring comprehensive software options, reviewing the top 10 erp software in world 2025 can provide additional insights into complementary systems that enhance enterprise resource planning alongside customer service tools.
What to look for in eGain Chat alternatives?
When selecting an alternative to eGain Chat, it is vital to consider solutions that offer extensive omni-channel capabilities, including support for SMS, WhatsApp, and major social media platforms. This ensures seamless communication across diverse customer touchpoints and aligns with shifting preferences in digital engagement.
Real-time interaction remains a cornerstone, but equally important is the ability for proactive outreach—triggering conversations based on user actions or predefined rules, mirroring eGain’s dynamic engagement model. Such features can significantly enhance customer service effectiveness.
Robust agent tools should not be overlooked. Look for features like predefined responses, chat transfers, multi-agent conferencing, and the capacity for agents to manage multiple chats simultaneously. These improve agent productivity and maintain conversation continuity.
Integration possibilities are another critical area. The ideal platform will interface smoothly with existing CRM systems, knowledge bases, and contact center software, similar to eGain’s integration with Cisco technologies. Scalability to accommodate different organizational sizes is equally necessary.
Security measures must be comprehensive, including sensitive data masking and spam prevention, to protect both customer information and agent operations. Compliance with industry regulations is also essential, ensuring secure, trustworthy interactions.
Analytics and reporting tools that provide insight into customer engagement, agent performance, and satisfaction metrics enable continuous service refinement. These data-driven features support strategic decision-making and operational improvements.
User experience factors such as straightforward deployment, mobile compatibility, multilingual support, and options to save or email chat transcripts contribute to overall satisfaction for both customers and agents.
Organizations exploring options for digital customer service may also find value in resources like school facilities management software insights, which highlight how integrated solutions can support complex operational needs in educational environments, paralleling the multi-faceted demands of managing live chat platforms.
Frequently Asked Questions about eGain Chat
The top alternatives include Zendesk Support Suite, Freshdesk, Salesforce Service Cloud, Genesys Cloud CX, Oracle Service Cloud, LiveAgent, and Crisp. These platforms are preferred for their intuitive interfaces, multichannel capabilities, and strong integration options.
Many organizations look for other options due to eGain Chat’s limited customization, performance challenges, and constrained reporting features. Additionally, some require solutions that better adapt to specific business needs.
Yes, platforms like Freshdesk, Zendesk, and LiveAgent provide scalable options that serve both small companies and large enterprises effectively.
Indeed, numerous leading alternatives offer omnichannel support, enabling seamless customer engagement across email, chat, social media, and phone within a unified system.
Pricing models differ greatly. Some solutions present entry-level plans starting between $9 and $18 per user per month, while others require customized quotes tailored to business scale and demands.
Yes, most alternatives boast wide-ranging integrations, often supporting more than 90 third-party applications including CRM systems, collaboration platforms, and analytics tools to consolidate customer data and streamline processes.
Certain options like Talkdesk, Guru, and livepro emphasize AI-driven features aimed at knowledge management, automated responses, and optimizing workflows.
Many leading platforms provide multilingual capabilities, with some like Helpjuice and Document360 delivering advanced translation tools and extensive language coverage.
Most major alternatives assist with migration by offering tools, support teams, or dedicated services to facilitate data transfer and workflow adaptation with minimal disruption.
Assess alternatives by comparing key functionalities, user feedback, pricing structures, integration potentials, and support quality to ensure alignment with your company’s goals and growth trajectory.
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