Best Atera Alternatives & Competitors for 2025
Co-Founder and Chief Data Scientist
Read more about InvGate Service Management
InvGate Service Management presents itself as a service desk solution designed to support organizations in managing their everyday service operations. It is built with an emphasis on streamlining workflows and handling various service requests efficiently, aiming to improve overall operational productivity. The product promises a flexible approach for teams looking to enhance their service management capabilities, making it an intriguing option for businesses evaluating software solutions in the service desk category. Ultimately, InvGate Service Management is positioned as a comprehensive tool that could align well with the diverse needs of organizations seeking improved service delivery.
Key Features of InvGate Service Management
- InvGate Powerful Incident Management Suite
- InvGate Efficient Ticket Management System
- InvGate Automated Workflow Process Engine
- InvGate Intuitive Self-Service Support Portal
- InvGate Unified Knowledge Base Repository
- InvGate Advanced Analytics and Reporting
- InvGate Seamless Mobile Access Interface
- InvGate Robust Integration Capabilities Suite
Price of InvGate Service Management
InvGate Service Management’s pricing structure offers versatile options for companies. The Starter plan costs $17 per agent monthly with an annual commitment, ideal for small teams seeking basic self-service and configuration simplicity. Meanwhile, the Pro plan, priced at $40 per agent monthly (annual billing), caters to medium teams by adding ITIL-aligned workflows and automation features. The Enterprise plan features custom pricing for unlimited agents and advanced controls, including optional on-premise hosting. A free trial is also available, providing hands-on experience before commitment to refine choices.
Read more about Freshservice
Freshservice emerges as an IT service management solution designed to streamline and support essential IT operations. It positions itself as a tool that promises to simplify complex IT workflows while aiming to boost overall organizational efficiency. The platform’s approach appears to focus on delivering adaptable functionalities that can be aligned with the dynamic needs of modern IT environments. In essence, Freshservice offers prospective customers a broad-ranging solution tailored to address critical IT management challenges.
Key Features of Freshservice
- Real-Time Integrated Incident Management Module
- Flexible, Scalable SLA Management System
- Dynamic Comprehensive Knowledge Management Repository
- Centralized Unified Service Request Catalog
- Intelligent AI-Powered Service Management Solution
- Efficient Workflow Automation Engine Tool
- Robust IT Asset Lifecycle Management
- Seamless API and Integrations Framework
Price of Freshservice
Freshservice presents four pricing plans tailored to varied IT service management needs. The Starter plan at $19 per agent per month, billed annually, covers essential incident management, a knowledge base, and a self-service portal. The Growth plan at $49 enhances capabilities with asset management, employee onboarding, and customization. The Pro plan at $95 per agent monthly introduces project management, change and release controls, plus advanced analytics. The Enterprise plan at $119 delivers comprehensive solutions including effective compliance tools and dedicated support. A 14-day free trial enables complete evaluation before commitment.
Read more about ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is presented as a solution within the service desk software space that aims to streamline support operations. The overview hints at its role in centralizing service requests, suggesting a design focused on enhancing efficiency in managing support-related workflows. Without delving into granular details, the article introduces the product as a contender in the competitive arena of service desk solutions—a tool that prospective users might explore further to address their unique service management challenges. This introduction sets the stage for evaluating whether ManageEngine ServiceDesk Plus aligns with an organization's needs for robust and consolidated support management.
Key Features of ManageEngine ServiceDesk Plus
- Comprehensive Automated Incident Management System
- Robust IT and Asset Management
- Integrated Configuration Management Database (CMDB)
- User-Friendly Intuitive Self-Service Portal Platform
- Streamlined Agile Change Management Process
- Powerful No-Code Automation Capabilities Integration
- Dynamic Customizable Reporting And Dashboards
- Responsive Cross-Platform Mobile Access Solution
Price of ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus offers three distinct pricing models. The Standard Edition provides a no-cost help desk module guaranteeing unlimited ticket and user management for both on-premises and cloud deployments. The Professional edition starts at $495 for an annual plan covering 2 technicians and 250 nodes, with a flexible 30-day trial expanding testing capabilities. The Enterprise edition begins at $1,195 for similar technician and node counts, adding ITIL, project management, and change management functionalities. Each plan is designed to scale with organizational needs while offering tried flexibility. Pricing plans deliver value.
Read more about HubSpot Service Hub
HubSpot Service Hub emerges as a dynamic platform designed to streamline customer support operations, providing a suite of tools intended to enhance the overall help desk experience. It aims to integrate multifaceted service processes, facilitating smooth communication and efficient ticket management while offering flexibility in how businesses address customer inquiries. For prospective customers in search of effective help desk software, this solution presents a versatile framework geared toward optimizing service workflows and elevating support capabilities.
Key Features of HubSpot Service Hub
- Ticket Creation User Experience
- Ticket Response User Experience
- Workflow Automation
- Email to Case
- Ticket Collaboration
- Knowledge Base
- Intelligent Routing
- Live Chat
Price of HubSpot Service Hub
HubSpot Service Hub offers a free, starter, professional, and enterprise plan for help desk software needs. The free version offers essential ticketing, live chat, and collaboration options for immediate support. The starter plan, at $20 monthly per core seat, builds on these features with conversation routing and email sequences. At $100 per month per service seat, the professional tier integrates advanced automation, ticket pipelines, and custom reporting. Finally, the enterprise option of $150 monthly per service seat further extends capabilities using playbooks and skills-based routing to manage complex support workflows.
Read more about LiveAgent
LiveAgent stands as a comprehensive Help Desk Software solution geared toward streamlining customer support processes. It promises to bring multiple support channels together into a unified system, potentially allowing support teams to manage inquiries and tickets in a centralized workspace. The platform is designed with an emphasis on efficiency, aiming to enhance overall response times and quality of service. For businesses exploring the right software to fortify their customer care efforts, LiveAgent offers a promising foundation worth considering.
Key Features of LiveAgent
- Multichannel Support
- Ticketing System
- Live Chat
- Knowledge Base
- Automation and Workflow Rules
- Reporting and Analytics
- Customer Portal
- Integration Capabilities
Price of LiveAgent
LiveAgent pricing is structured per agent each month, making it highly flexible for businesses of varying sizes. The Free Plan offers essential support at no cost. For small teams, the Small Plan starts at $15 per agent and provides unlimited email addresses and enhanced ticketing. The Medium Plan, at $29, incorporates live chat and real-time visitor monitoring. Larger teams benefit from the Large Plan, priced at $49, with call center support and video calling. Lastly, enterprises can opt for the comprehensive Enterprise Plan at $69 featuring priority assistance and integrations.
Read more about ProProfs Help Desk
ProProfs Help Desk offers a consolidated platform that aims to simplify customer support workflows for teams of various sizes. The solution is built to streamline the handling of support inquiries while keeping the process intuitive, catering to businesses seeking to enhance their service delivery. Its design focuses on managing customer interactions efficiently, ensuring that every ticket or query is organized and tracked throughout its lifecycle. Overall, ProProfs Help Desk presents itself as a promising option for companies looking to elevate their help desk operations in a competitive market.
Key Features of ProProfs Help Desk
- Unified Shared Inbox for Tickets
- Automated Round-Robin Ticket Assignment System
- Integrated Multi-Channel Customer Support Platform
- Customizable Service Level Agreement Management
- Seamless Knowledge Base Integration Tool
- Real-Time Instant Chat Support Module
- Branded Customization Options for Interface
- Comprehensive Reporting and Analytics Dashboard
Price of ProProfs Help Desk
ProProfs Help Desk offers varied pricing to suit different business sizes. The Free Plan is ideal for startups, offering a single user, limited ticket count and minimal history at no cost. The TEAM Plan for small and medium companies provides three users and unlimited tickets for $49 per month, while the BUSINESS Plan supports five users and advanced features at $89. The ENTERPRISE Plan caters to large organizations with unlimited users and comprehensive controls at $499 monthly. A 15-day free trial lets prospects test all options before committing. Highly competitive.
Read more about Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk emerges as a cloud-based support solution aimed at streamlining technical assistance, designed for organizations seeking efficiency without compromising on accessibility. This platform promises a centralized environment that aspires to unite help desk management with flexible, user-friendly support processes. Its approach is to offer prospective customers a cohesive system, built to handle support queries in a manner that emphasizes both ease of use and scalable functionality. Ultimately, Spiceworks Cloud Help Desk positions itself as a modern answer for teams yearning to harmonize their support operations while adapting to evolving business demands.
Key Features of Spiceworks Cloud Help Desk
- Ticket Creation User Experience Interface
- Workflow Automation and Ticket Routing
- Ticket Response and Team Collaboration
- Customizable Interactive Customer Self-Service Portal
- Email to Ticket Conversion Process
- Automated Ticket Prioritization and Notifications
- Integrated Knowledge Base for Resolutions
- Advanced Reporting and SLA Management
Price of Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk offers two distinct pricing options, both completely free. The Spiceworks Hosts It plan provides a hassle-free, cloud-hosted experience with no installation or hardware necessary, making it ideal for businesses seeking simplicity. Meanwhile, the YOU HOST IT option allows organizations to install, manage, and back up the solution on their own servers, offering more control for IT teams. There is no time-limited trial period since all features are available indefinitely without cost, ensuring transparency and flexibility for companies evaluating help desk solutions. Cost-free plans benefit every organization.
Read more about TeamSupport
TeamSupport is introduced as a solution within the help desk software landscape, although the provided source did not supply further details on its specific features or capabilities. The brief overview leaves its core elements somewhat open to interpretation, inviting prospective users to consider how a team-based support approach might benefit their customer service operations. With its placement in a category geared toward effective help desk management, potential customers are encouraged to explore additional information to determine if TeamSupport aligns with their operational needs. In this context, the product appears designed to facilitate collaborative support, offering an opportunity to enhance overall service efficiency.
Key Features of TeamSupport
- Customizable Dashboard for Ticket Monitoring
- Intuitive Ticket Creation User Interface
- Efficient Automated Workflow Ticket Management
- Comprehensive SLA Management and Tracking
- Self-Service Enhanced Customer Portal Access
- Real-Time Dedicated Live Chat Support
- Detailed Analytics and Reporting Insights
- Seamless Robust Third-Party Software Integrations
Price of TeamSupport
TeamSupport features flexible pricing designed for varied team sizes and support complexities. Chat Support is priced at $29 per agent monthly, offering conversational experiences with advanced routing and branded features. Essential Support, at $35 per agent monthly, provides basic ticketing and analytics with self-service capabilities. Professional Support, available for $49 per agent monthly, delivers fully customized functionalities and additional integrations for robust management. For enterprise-level needs, contacting sales is necessary for tailored pricing. Notably, there is no advertised free trial, so interested users should reach out directly for further details.
Read more about ServiceNow IT Service Management
ServiceNow IT Service Management presents itself as a comprehensive solution crafted to simplify and streamline IT service operations. It is designed with integrated workflows in mind, aiming to enhance the efficiency of IT support and issue resolution processes. Although the specific details of its capabilities are not extensively detailed in the available source, its focus on centralized service management offers an appealing prospect for organizations looking to modernize their IT frameworks. This introductory overview provides a foundational perspective for prospective customers evaluating IT service management tools for their unique operational needs.
Key Features of ServiceNow IT Service Management
- Incident Management for Rapid Resolution
- Problem Management to Eliminate Recurrence
- Change Management with Controlled Implementation
- Knowledge Management for Self-Service Empowerment
- Service Catalog Enabling Easy Requests
- Asset Management Throughout Lifecycle Oversight
- Self-Service Portal Empowering Independent Solutions
- Performance Analytics Driving Data Insights
Price of ServiceNow IT Service Management
ServiceNow IT Service Management employs a custom, complex pricing model tailored to each organization’s needs. Pricing typically varies by user count, selected modules, usage complexity, and added support features. For instance, the base ITSM module is estimated at around $90 per user monthly while other functionalities like ITOM and CSM may cost roughly $150 to $200 per user monthly. Role-based licenses differentiate capabilities, from free requester licenses to fully empowered administrative access. Although individual pricing details remain undisclosed publicly, prospective customers should contact ServiceNow to obtain a precise, customized quote.
Read more about BMC Helix ITSM
BMC Helix ITSM emerges as a solution within the IT service management tools landscape, aimed at addressing the operational requirements of modern IT environments. Although the source provides only a brief mention, the product is presented as a contender for organizations seeking to refine and streamline their IT service processes. Its overview suggests a focus on facilitating effective service delivery through a comprehensive approach tailored to evolving IT demands. For decision makers evaluating ITSM solutions, BMC Helix ITSM hints at a value proposition centered on supporting efficient and responsive IT management.
Key Features of BMC Helix ITSM
- Robust Incident Management Core Functionality
- Proactive Problem Management Core Capabilities
- Integrated Knowledge Management Core System
- Streamlined Change Release Management Process
- Unified Consumer-Like Self-Service Portal Interface
- Intuitive Mobile Access Anywhere Functionality
- Comprehensive Configuration Management Database (CMDB)
- Advanced AI-Driven Insights Analytics Engine
Price of BMC Helix ITSM
BMC Helix ITSM offers two distinct pricing plans designed for diverse business needs. The Mid-Market Plan is available at a price 21% above the average ITSM tool cost, ensuring enhanced functionalities for companies seeking powerful yet streamlined service management. Meanwhile, the Enterprise Plan carries a premium of 17% above the average, tailored for organizations requiring comprehensive service management capabilities. Both plans do not disclose specific pricing, leaving some structural details open to customization. For clarity and accurate cost assessment, interested customers should reach out directly to BMC for precise information.
Overview
Choosing the right software for managing your IT services can be a challenging task, especially when you’re considering alternatives to Atera. You might be facing issues like limited features, pricing concerns, or a lack of integration options that prevent your business from operating at its full potential.
This article is designed to guide you through the process of evaluating alternative solutions tailored for your specific needs in IT management. By understanding common pain points and what to look for in a platform, you’ll be better equipped to make an informed decision.
Reading this article will help you identify the key benefits and drawbacks of various options, ensuring you find a solution that enhances your workflow, improves efficiency, and supports your business goals effectively.
What is Atera?
Atera is built to optimize IT management for professionals operating in managed service provider (MSP) settings and internal IT teams. Central to its design is remote monitoring and management (RMM), which lets users supervise networks, servers, endpoints, and various connected devices from a unified interface.
Its real-time monitoring capabilities offer continuous surveillance of system health, performance metrics, and security status. IT teams can define customized thresholds and receive immediate alerts, enabling swift intervention before issues worsen. The platform supports monitoring across both software and hardware assets, including network equipment like routers, switches, and printers, utilizing SNMP protocols.
Automation stands out as a critical feature, allowing the execution of routine tasks such as software installations, patch deployments, disk maintenance, and system updates without manual input. This reduces workload and lowers the risk of errors. A shared script library simplifies automation deployment, though it is recommended to evaluate scripts beforehand for quality assurance.
For support and troubleshooting, Atera provides remote access tools including unattended connections, multi-monitor support, and secure screen sharing. These functionalities enable technicians to resolve problems efficiently regardless of their physical location.
Comprehensive asset and inventory management is integrated via automated network scans that consistently update device catalogs. Coupled with advanced reporting and analytics, this ensures IT teams can make informed decisions and maintain compliance with organizational standards.
The platform also includes a helpdesk and ticketing system to streamline service request handling and incident tracking, ensuring timely resolution within a centralized environment. Its cloud-based, all-in-one approach caters especially well to small and midsize businesses seeking full visibility and control over their IT infrastructure.
For those evaluating software alongside other solutions, understanding how Atera compares with broader organizational tools can be valuable. For example, exploring the top lms for employee training may provide insights into complementary platforms that enhance workforce skill development alongside IT management.
What to look for in Atera alternatives?
Choosing a fitting alternative to Atera requires a thorough analysis of key capabilities that support efficient IT management. Central to this is ensuring the new platform provides comprehensive Remote Monitoring and Management (RMM) features, including real-time system monitoring, remote support, and automated alerting. Asset management and patching capabilities must be equally robust to maintain security and operational continuity.
Automation plays a pivotal role; platforms equipped with AI-driven tools that streamline routine tasks—such as software deployment, scripting, and troubleshooting—can drastically improve resolution times and reduce manual workload. Consider systems that empower both technicians and end users through ticketing and self-service portals, enhancing workflow flexibility.
Scalability is also critical. The ideal solution should easily accommodate business growth by managing an expanding number of endpoints without sacrificing performance. Compatibility with existing software ecosystems—like email, calendars, and project management tools—ensures smoother integration and reduces disruption.
Robust reporting and analytics capabilities offer actionable intelligence on system health, security, and performance trends, enabling proactive IT management. However, be mindful that advanced AI functionalities or add-on modules may involve additional expenses, so evaluating pricing structures carefully is essential.
User experience cannot be overlooked. Platforms that facilitate easy onboarding, intuitive interfaces, and responsive vendor support help guarantee a seamless transition and ongoing operational efficiency.
For organizations looking to compare various IT management solutions, reviewing industry rankings can provide valuable guidance. For example, the marketing analytics software ranking illustrates how methodical evaluations help identify top-performing platforms in related domains, emphasizing the importance of thorough research before committing.
Frequently Asked Questions about Atera
The leading alternatives frequently cited include NinjaOne, Pulseway, ConnectWise Automate, ManageEngine, Datto RMM, SyncroMSP, GoToResolve, HaloPSA, ServiceNow, and Ivanti. These platforms are commonly referenced across industry reviews and comparison reports.
Pricing structures vary significantly among alternatives. Some, like NinjaOne, charge per endpoint, while others, such as HaloPSA, use per user or device licenses. Many providers apply tiered pricing based on features and organizational size. However, most require direct contact with sales to obtain pricing details.
For larger organizations, ManageEngine and ServiceNow stand out due to their scalability and extensive suites of enterprise IT management tools, designed to handle complex business environments.
NinjaOne, Pulseway, and SyncroMSP are often preferred by small businesses and managed service providers. Their appeal lies in user-friendly interfaces, cost-effectiveness, and straightforward onboarding.
Many top competitors offer free trials or demo versions. These allow potential customers to explore features and assess compatibility before making a purchase commitment.
Numerous alternatives provide integrations with popular third-party tools, including PSA, CRM, and ticketing systems. However, the scope and depth of these integrations vary by provider.
Yes, the majority of competitors, including NinjaOne, GoToResolve, and Pulseway, deliver cloud-hosted solutions that eliminate the need for on-premises infrastructure.
Alternatives typically feature customer support, knowledge bases, and onboarding materials. The quality and responsiveness of these services differ, so reviewing user feedback is advisable before deciding.
Customization ranges from platforms offering extensive workflow, reporting, and automation configuration to others with more fixed, standardized experiences.
Evaluate your business requirements carefully, compare feature sets, pricing models, and scalability options. Taking advantage of available free trials can help identify the solution that best fits your needs.
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