Kimoby Review 2025: Pricing, Features, Pros & Cons, Ratings & More
Co-Founder and Chief Data Scientist
Kimoby: Top Customer Communication Management Software
4.65 / 5
Featured Customer Communication Management Software Alternatives for Kimoby
$19 per agent per month
Yes
Ticketing, multi-channel support, automation
Editor's Take
Zendesk is a customer service and engagement platform designed to help businesses deliver exceptional support experiences across multiple channels. It provides a unified solution for managing customer inquiries, tracking support tickets, and providing real-time assistance through a variety of touchpoints, including email, chat, phone, social media, and web forms. With its focus on improving customer satisfaction, Zendesk helps organizations streamline support workflows, enhance communication, and drive more personalized service.
One of Zendesk's standout features is its ticketing system, which enables support teams to manage, track, and prioritize customer requests. When a customer submits an inquiry, it automatically creates a ticket, which can be assigned to the appropriate team member for resolution. Zendesk's automation and workflows features help streamline processes by assigning tickets, sending automatic responses, and setting up reminders to ensure that no request goes unaddressed.
Zendesk also offers powerful multi-channel support, allowing businesses to interact with customers via email, live chat, phone calls, social media, and even messaging platforms like WhatsApp. This ensures that customers can reach out through their preferred method, and support teams can engage across various channels in one centralized platform.
For businesses looking to provide self-service options, Zendesk includes a knowledge base and help center feature, where users can search for articles, FAQs, and solutions to common problems. This reduces the volume of support tickets and empowers customers to find answers quickly and independently.
In addition to its customer support capabilities, Zendesk provides powerful analytics and reporting tools that give businesses insights into support team performance, ticket resolution times, customer satisfaction, and more. This data helps companies optimize their support processes and make data-driven decisions.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$18/user/month
21 days
Ticketing System, AI Support, Multichannel Helpdesk
Editor's Take
Freshdesk Omni is a powerful customer service platform designed to provide seamless communication across multiple channels, including email, phone, chat, and social media. It offers robust tools for ticket management, automation, and analytics, enabling businesses to deliver faster and more personalized support. With AI-powered features and an intuitive interface, Freshdesk Omni helps support teams stay organized and efficient while enhancing customer satisfaction. Scalable for businesses of all sizes, it integrates with various third-party applications to create a comprehensive support ecosystem.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$25/user/month
30 days
Case Management, AI Insights, Omni-Channel Routing
Editor's Take
Salesforce Service Cloud is a leading customer service solution built to enhance productivity and customer experiences. Equipped with AI-driven tools, it enables agents to deliver personalized service by analyzing data in real-time. Businesses can manage cases, track customer interactions, and provide omnichannel support through a unified platform. With customizable workflows and seamless integrations with other Salesforce products, Service Cloud supports organizations in streamlining operations and reducing resolution times. Its scalability makes it suitable for businesses of all sizes, ensuring efficient service management.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
Kimoby Review
What is Kimoby?
Kimoby is not just another messaging tool—it is a purpose‑built Dealership Engagement System (DES™) crafted specifically for fixed‑operations departments in North American automotive dealerships. Far beyond SMS marketing, Kimoby unifies critical dealership workflows—like digital estimates enriched with photos or videos, mobile payments, CSI surveys, loaner and fleet management through Kimoby Go, and targeted recall and campaign messaging—all powered by seamless DMS integration and extensive analytics.
At its core, Kimoby’s DES™ brings together four strategic pillars. First is Service Lane Technology (SLT) for fast approvals via video-based inspections, interactive digital estimates, and in‑message mobile payments. Next is Loaner & Fleet Management, which digitizes vehicle tracking and fleet workflows through a centralized interface. Third is Fixed Ops Marketing & Retention, which enables smart, DMS‑connected campaign automation (e.g., recalls, service promotions) designed to drive repeat ROs and fill bays. Finally, CSI & Reputation Management, which combines immediate survey outreach, internal issue alerts, and automatic review generation—keeping dealerships ahead in customer satisfaction and public perception.
The power of Kimoby lies in its ability to elevate every touchpoint of the service customer’s journey—boosting efficiency, transparency, and profitability. Its DES Score™ metric, drawn from insights across millions of repair orders, demonstrates how heightened engagement correlates with up to a 322% increase in average Repair Order value.
For companies exploring different solutions, examining a billing software name list might offer complementary insights, particularly when choosing software that integrates billing and communication effectively to optimize overall operations.
Featured Customer Communication Management Software Products
$19 per agent per month
Yes
Ticketing, multi-channel support, automation
Editor's Take
Zendesk is a customer service and engagement platform designed to help businesses deliver exceptional support experiences across multiple channels. It provides a unified solution for managing customer inquiries, tracking support tickets, and providing real-time assistance through a variety of touchpoints, including email, chat, phone, social media, and web forms. With its focus on improving customer satisfaction, Zendesk helps organizations streamline support workflows, enhance communication, and drive more personalized service.
One of Zendesk's standout features is its ticketing system, which enables support teams to manage, track, and prioritize customer requests. When a customer submits an inquiry, it automatically creates a ticket, which can be assigned to the appropriate team member for resolution. Zendesk's automation and workflows features help streamline processes by assigning tickets, sending automatic responses, and setting up reminders to ensure that no request goes unaddressed.
Zendesk also offers powerful multi-channel support, allowing businesses to interact with customers via email, live chat, phone calls, social media, and even messaging platforms like WhatsApp. This ensures that customers can reach out through their preferred method, and support teams can engage across various channels in one centralized platform.
For businesses looking to provide self-service options, Zendesk includes a knowledge base and help center feature, where users can search for articles, FAQs, and solutions to common problems. This reduces the volume of support tickets and empowers customers to find answers quickly and independently.
In addition to its customer support capabilities, Zendesk provides powerful analytics and reporting tools that give businesses insights into support team performance, ticket resolution times, customer satisfaction, and more. This data helps companies optimize their support processes and make data-driven decisions.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$18/user/month
21 days
Ticketing System, AI Support, Multichannel Helpdesk
Editor's Take
Freshdesk Omni is a powerful customer service platform designed to provide seamless communication across multiple channels, including email, phone, chat, and social media. It offers robust tools for ticket management, automation, and analytics, enabling businesses to deliver faster and more personalized support. With AI-powered features and an intuitive interface, Freshdesk Omni helps support teams stay organized and efficient while enhancing customer satisfaction. Scalable for businesses of all sizes, it integrates with various third-party applications to create a comprehensive support ecosystem.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$25/user/month
30 days
Case Management, AI Insights, Omni-Channel Routing
Editor's Take
Salesforce Service Cloud is a leading customer service solution built to enhance productivity and customer experiences. Equipped with AI-driven tools, it enables agents to deliver personalized service by analyzing data in real-time. Businesses can manage cases, track customer interactions, and provide omnichannel support through a unified platform. With customizable workflows and seamless integrations with other Salesforce products, Service Cloud supports organizations in streamlining operations and reducing resolution times. Its scalability makes it suitable for businesses of all sizes, ensuring efficient service management.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$14 per user per month
Yes
ticket management, automation, multi-channel support
Editor's Take
Zoho Desk is a powerful cloud-based help desk and customer service platform designed to help businesses manage and improve their customer support operations. With tools for ticket management, automation, and multi-channel support, Zoho Desk enables support teams to respond to customer inquiries quickly and effectively across email, phone, chat, and social media channels.
Zoho Desk’s intuitive ticketing system organizes and prioritizes requests, helping teams streamline their workflows and reduce response times. The platform’s automation features allow users to set up rule-based workflows, automated replies, and notifications, enhancing productivity and ensuring consistent service. With built-in reporting and analytics, Zoho Desk provides insights into team performance and customer satisfaction, empowering businesses to make data-driven decisions. Zoho Desk also integrates seamlessly with other Zoho products and popular third-party applications, making it a flexible and scalable solution for organizations looking to elevate their customer service experience.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$19/agent/month, billed annually
14 days
incident management, asset managemen, automated workflows
Editor's Take
Freshservice is a cloud-based IT service management (ITSM) platform designed to help organizations streamline IT operations, automate workflows, and enhance service delivery. Known for its user-friendly interface and ease of deployment, Freshservice provides comprehensive tools for incident management, asset management, change management, and problem resolution, making it an ideal solution for IT teams looking to improve efficiency and support.
The platform’s intuitive ticketing system allows teams to track and prioritize issues efficiently, while its automation capabilities—like automated workflows, self-service portals, and AI-powered insights—reduce manual tasks and enhance productivity. Freshservice includes an asset management module that enables teams to track hardware and software assets, monitor lifecycle changes, and manage compliance. With built-in reporting and analytics, Freshservice provides valuable insights into IT performance, helping organizations make data-driven improvements. Designed to support both growing and established IT departments, Freshservice is a scalable solution that simplifies IT service management and optimizes user support.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$9 per seat per month; free plan available
Yes
automated ticket routing, canned responses, self-service
Editor's Take
HubSpot Service Hub is a customer service management platform designed to help businesses provide efficient, personalized support and enhance customer satisfaction. Built on the HubSpot CRM, Service Hub offers a unified solution for ticketing, customer feedback, knowledge base creation, and live chat, enabling teams to manage customer inquiries and interactions in a single platform.
With tools like automated ticket routing, canned responses, and self-service options, HubSpot Service Hub streamlines support workflows, allowing agents to resolve issues faster and improve response times. The platform’s feedback tools provide insight into customer satisfaction, helping businesses track and improve service quality. HubSpot’s reporting and analytics capabilities offer detailed metrics on customer service performance, enabling data-driven improvements. Additionally, Service Hub integrates seamlessly with HubSpot’s sales and marketing tools, creating a cohesive experience for teams to manage the full customer lifecycle. For businesses aiming to build stronger customer relationships and optimize service operations, HubSpot Service Hub offers a comprehensive, scalable solution.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
How much does Kimoby cost
Kimoby: Top Customer Communication Management Software
4.65 / 5
Streamline – $699/month
Small – Up to 10 users for $699/month
Medium – Up to 25 users for $899/month
Large – Up to 50 users for $1099/month
X-Large – Up to 200 users for $1299/month
- Two-way texting
- In-app video & photo sharing
- Appointment reminders
- Kimoby Pay
- Automated CSI Surveys
- Repair Orders Hub
- One integration
- Up to 10,000 message segments/month
- Virtual onboarding – $2,000; or 2-day in-person training – $6,000
- $0.03 fee per additional message segment
- Applicable DMS fees
Growth – $799/month
Small – Up to 10 users for $799/month
Medium – Up to 25 users for $999/month
Large – Up to 50 users for $1199/month
X-Large – Up to 200 users for $1399/month
- Everything in Streamline +
- Instant Marketing Campaigns (TCPA/CASL compliant)
- Reviews (online reviews management)
- Kimoby Pay (preferred rate)
- Two integrations
- Up to 20,000 message segments/month
- Virtual onboarding – $2,000; or 2-day in-person training – $6,000
- $0.03 fee per additional message segment.
- Applicable DMS fees
Enterprise – $1,199/month
Small – Up to 10 users for $1199/month
Medium – Up to 25 users for $1399/month
Large – Up to 50 users for $1599/month
X-Large – Up to 200 users for $1799/month
- Everything in Growth +
- Sales automation
- Priority customer support
- Quarterly KPI Analysis
- Dedicated Customer Success Manager
- Kimoby Pay (the best rate)
- Unlimited integrations
- Up to 50,000 message segments/month
- In-person 2-day onboarding – $6,000
- $0.03 fee per additional message segment
- Applicable DMS fees
Add-on:
Kimoby Go – +399/month
- Monetize your fleet
- Go for Mobility Management
- Electronic contract management with walk-around
- Over The Air (OTA) vehicle telematics and data sets (per specific OEM, depending on country)
- Real-time overview of dealership mobility vehicles
- Full digital experience for booking
- Loaners No Connectivity – $15/m/car
- Loaners With OTA Connectivity – $25/m/car
- OBD2 Devices – $95 per device, shipping included. Additional $15 per extension cord, if needed.
Other industries:
Connect – $389
Small – Up to 5 users and 5,000 segments for $389/month
Medium – Up to 10 users and 10,000 segments for $589/month
Large – Up to 25 users and 15,000 segments for $789/month
X-Large – Up to 100 users and 30,000 segments for $989/month
- Two-way texting
- Instant marketing campaigns
- Appointments reminders
- Reviews
- Kimoby Pay
- Virtual onboarding – $1,000
- $0.03 fee per additional message segment
What are the pros of Kimoby
Kimoby’s strengths lie in its deep, purpose-built feature set designed to optimize dealership operations:
- Service Lane Technology (SLT): Digital estimates, video MPIs (Multi‑Point Inspections), and mobile payment requests directly via text.
- Loaner & Fleet Management (Kimoby Go): Streamlined handling of loaner vehicles and fleet workflows.
- Fixed‑Ops Marketing & Retention: Automated service campaigns, recall messaging, follow‑ups, and review requests.
- CSI & Reputation Management: Automated surveys, real‑time feedback alerts, and review generation and tracking—including integrations with Google, DealerRater, and Facebook.
- End‑to‑End Workflow Automation: From automated advisor introductions or appointment reminders to CSI outreach and review boosts — all customized and segmented for precision targeting.
- DMS Integration: Seamless connectivity with leading Dealer Management Systems ensures data sync and automation.
These features are designed to drive revenue, enhance CSI scores, and digitize the service lane—not just deliver mass texting.
What are the cons of Kimoby
- Regional Scope: Messaging is limited to Canada, the U.S., and Puerto Rico, with no reliable international support.
- Payment Surcharge Rules: Using surcharges in Kimoby Pay requires navigating strict legal and credit card compliance.
- Basic Metrics Detail: Response time data is aggregated, with no deeper drill-down or trend analysis.
What are the core features of Kimoby
Kimoby: Top Customer Communication Management Software
4.65 / 5
Kimoby’s DES™ platform includes:
- Digital estimates, video MPIs, and mobile payment requests
- Automated advisor introductions, appointment reminders, CSI surveys, recall notifications, and review campaigns
- Loaner and fleet management tools (Kimoby Go)
- Real-time messaging (SMS/MMS), multimedia-enabled communications
- Robust segmentation: grouping customers by attributes and automating targeted workflows
- CSI and reputation tools, including survey automation and public review integrations
- Seamless DMS integration and comprehensive analytics to monitor engagement, RO values, and CSI trends
Benefits of using Kimoby
- Digitized Service Experience: Clients receive clear, visual updates—e.g., videos of repairs—and can approve or pay directly on mobile, reducing friction and improving satisfaction.
- Boosted Revenue & Approvals: Digital workflows and rich content (photos/videos) help increase average Repair Order (RO) values and expedite approval times.
- Higher CSI & Reputation: Proactive surveying and prompt review generation helps build trust, enhance online presence, and potentially increase manufacturer bonuses.
- Operational Efficiency: Automations optimize communication—staff spend less time on phone tag and manual outreach, enabling them to serve more customers effectively.
Our expert take on Kimoby
When I first explored kimoby customer communication software, what struck me was its clear focus on simplifying customer interactions through SMS and messaging. This straightforward approach feels especially relevant for small to mid-sized businesses like mine, where complex systems often become more of a burden than a help. The platform’s ease of integration with existing CRM systems means I didn’t need to overhaul my current setup or spend hours learning new processes.
One feature that I found particularly useful is the automation of appointment reminders and follow-ups. It effectively reduces no-shows and keeps customer engagement steady without making messages feel robotic. This balance between personalization and automation is a rare find and something that I appreciate in the kimoby messaging platform review. It lets me maintain consistent communication while still sounding genuine.
Another aspect that matters a lot to me is the multi-channel support. Being able to reach clients not only via SMS but also through Facebook Messenger expands my outreach without needing multiple tools. The compliance with SMS regulations also gives me peace of mind, knowing I’m not risking any legal pitfalls. These features make kimoby a practical choice for businesses that rely heavily on messaging to maintain relationships.
While Kimoby focuses on messaging and appointment management, it doesn’t cover broader marketing automation or advanced analytics. For companies like mine, which don’t require an all-in-one marketing suite, this narrower feature set is actually a benefit. It keeps the software lean and affordable. Speaking of cost, the pricing feels aligned with what’s offered, providing good value without unnecessary extras.
Customer support is another plus I’ve noticed. Quick, reliable assistance during setup and troubleshooting can make or break a new tool’s success. Having responsive support means fewer interruptions and smoother communication with my clients overall.
If you’re looking into solutions for managing your customer engagement, you might also find it useful to explore options beyond messaging platforms. For example, understanding the best learning management system for small business could complement your communication efforts by enhancing staff training and knowledge sharing. This broader perspective can help build a more integrated approach to managing your business.
What business types use Kimoby
Home service companies: Plumbing, HVAC, and electrical businesses benefit greatly from Kimoby’s automated reminders and two-way texting, which reduce no-shows and allow technicians to update customers instantly, boosting operational efficiency and customer satisfaction.
Healthcare providers: Clinics, dental offices, and therapy practices use Kimoby to send appointment reminders and follow-ups via SMS, decreasing missed visits and enhancing patient compliance. The platform’s HIPAA-compliant messaging ensures secure handling of sensitive health information.
Retail businesses: Retailers leverage Kimoby to engage customers through targeted promotions and personalized messages sent directly to mobile devices, increasing loyalty and sales while also supporting customer service and post-purchase communication.
Auto repair shops: These businesses rely on Kimoby for scheduling appointments and sending service reminders. Quick status updates and estimated completion times keep customers informed during urgent vehicle repairs, improving satisfaction.
Real estate agencies: Agents use Kimoby to maintain steady contact with clients by sending appointment reminders for showings, listing updates, and facilitating rapid responses to inquiries, which helps nurture leads and close sales more efficiently.
Education and tutoring services: Kimoby supports coordination of class schedules and sends reminders to students or parents. Its group messaging and individual follow-ups help maintain attendance and engagement, essential for educational success.
Beauty and wellness businesses: Salons, spas, and fitness centers reduce appointment no-shows and promote events or new services with automated reminders and targeted promotional messages to maximize client retention.
Nonprofit organizations: Kimoby’s mass texting capabilities assist nonprofits in communicating with donors, volunteers, and event attendees through event reminders, fundraising appeals, and volunteer coordination, enhancing outreach and participation.
Property management companies: They use Kimoby to improve communication with tenants by scheduling maintenance and sharing community updates, which leads to higher tenant satisfaction through timely information and quick responses.
Financial services firms: Insurance agencies and mortgage brokers employ Kimoby to manage appointments, document submissions, and policy updates securely, ensuring regulatory compliance while communicating sensitive information.
Given the diverse industries using Kimoby software, companies seeking streamlined communications and enhanced customer engagement should consider how the platform’s features can be tailored to their needs. For those interested in broader technology solutions for organizational success, the list of learning management systems provides valuable insights into related software options.
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Frequently Asked Questions about Kimoby
Kimoby is tailored for small to medium-sized businesses, especially those in automotive, healthcare, and home services sectors that need efficient and reliable communication tools to engage with their customers.
The software is cloud-based and accessible through web browsers, with mobile compatibility that enables users to handle communications both on desktops and mobile devices seamlessly.
Yes, it offers integrations with widely used business tools such as customer relationship management (CRM) systems and dealership management software, allowing for smoother operational workflows.
Kimoby complies with key data protection laws including GDPR and TCPA, ensuring that customer data is handled securely and that communication consent is properly managed.
While not a full marketing automation platform, Kimoby supports targeted messaging efforts, enabling businesses to run focused communication campaigns alongside customer engagement.
Support is available via email, phone, and online resources, helping users with initial setup and ongoing use of the platform.
Potential users can usually take advantage of a free trial period to test out Kimoby’s functionalities before making a purchase decision.
Although Kimoby features an intuitive interface, some initial training or onboarding is recommended to unlock its full potential and ensure effective utilization.
The platform supports multiple users within an organization, providing permission settings that allow controlled access to communication management features.
Built-in tools help manage customer opt-outs and maintain adherence to communication regulations, preventing unauthorized or unsolicited messaging.
Yes, Kimoby enables message personalization by incorporating dynamic fields like customer names and appointment details, enhancing the relevance of communications.
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