Contract Experience Review 2025: Pricing, Features, Pros & Cons, Ratings & More
Contract Experience: Top Contract Management Software
4 / 5
Featured Contract Management Software Alternatives for Contract Experience
$1,245 per month for unlimited users (billed annually)
Demo available
automated workflows, customizable approval processes, AI-driven contract analysis
Editor's Take
Gatekeeper is a cloud-based vendor and contract management platform designed to help organizations streamline and automate their vendor relationships and contract lifecycle management. Built for legal, procurement, and compliance teams, Gatekeeper provides a centralized solution to manage contracts, track vendor performance, and ensure regulatory compliance across the entire supplier network.
With features like automated workflows, customizable approval processes, and AI-driven contract analysis, Gatekeeper enables teams to reduce manual work and improve oversight. The platform’s intuitive dashboard offers visibility into contract statuses, key dates, and risk factors, helping users manage renewals, deadlines, and compliance requirements efficiently. Gatekeeper’s vendor management module allows for comprehensive tracking of supplier performance, risk assessment, and collaboration, ensuring alignment with business objectives. Integrations with popular enterprise tools like Salesforce and Microsoft 365 allow for a seamless, connected experience. For businesses aiming to optimize vendor relationships and gain control over contract processes, Gatekeeper provides a powerful, scalable solution tailored for today’s compliance-driven landscape.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$19/agent/month, billed annually
14 days
incident management, asset managemen, automated workflows
Editor's Take
Freshservice is a cloud-based IT service management (ITSM) platform designed to help organizations streamline IT operations, automate workflows, and enhance service delivery. Known for its user-friendly interface and ease of deployment, Freshservice provides comprehensive tools for incident management, asset management, change management, and problem resolution, making it an ideal solution for IT teams looking to improve efficiency and support.
The platform’s intuitive ticketing system allows teams to track and prioritize issues efficiently, while its automation capabilities—like automated workflows, self-service portals, and AI-powered insights—reduce manual tasks and enhance productivity. Freshservice includes an asset management module that enables teams to track hardware and software assets, monitor lifecycle changes, and manage compliance. With built-in reporting and analytics, Freshservice provides valuable insights into IT performance, helping organizations make data-driven improvements. Designed to support both growing and established IT departments, Freshservice is a scalable solution that simplifies IT service management and optimizes user support.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$19 per seat per month billed annually
14 days
collaboration, e-signature, automated workflows
Editor's Take
PandaDoc is a powerful, all-in-one document management and e-signature solution designed to simplify the creation, approval, and management of business documents. Ideal for sales, HR, and operations teams, PandaDoc provides an intuitive platform for creating proposals, contracts, quotes, and more, all with a user-friendly drag-and-drop editor that speeds up document creation and enhances brand consistency.
PandaDoc’s real-time collaboration features allow teams and clients to review, comment, and negotiate terms directly within the document, eliminating the need for back-and-forth emails. Built-in e-signature capabilities make it easy to obtain legally binding signatures, while automated workflows and analytics offer visibility into document status and engagement, empowering teams to track progress and optimize sales cycles. PandaDoc integrates seamlessly with CRMs, payment processors, and project management tools like Salesforce, HubSpot, and Stripe, streamlining operations and enhancing productivity across departments. For businesses looking to improve efficiency and control over document workflows, PandaDoc provides a comprehensive, scalable solution.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
Contract Experience Review
What is Contract Experience?
Built into the CMx platform, Contract Experience is a specialized contract lifecycle management software solution that helps businesses digitize, automate, and manage the full lifecycle of contracts, particularly in regulated industries like manufacturing, retail, food service, and hospitality, as well as complex supply chains.
Contract Experience is designed for operational and compliance-heavy environments rather than being a general CLM tool. It supports supplier agreements, quality assurance records, compliance certificates, and more and manages legal contracts.
As the team searched for one of the best contract lifecycle management platforms, researchers looked into what Contract Experience offers compared to other contract lifecycle management solutions. The whole research team worked on this Contract Experience review so anyone searching for efficient contract lifecycle management software for their organization can learn more about the pros and cons of Contract Experience and consider whether this is what they truly need.
Featured Contract Management Software Products
$1,245 per month for unlimited users (billed annually)
Demo available
automated workflows, customizable approval processes, AI-driven contract analysis
Editor's Take
Gatekeeper is a cloud-based vendor and contract management platform designed to help organizations streamline and automate their vendor relationships and contract lifecycle management. Built for legal, procurement, and compliance teams, Gatekeeper provides a centralized solution to manage contracts, track vendor performance, and ensure regulatory compliance across the entire supplier network.
With features like automated workflows, customizable approval processes, and AI-driven contract analysis, Gatekeeper enables teams to reduce manual work and improve oversight. The platform’s intuitive dashboard offers visibility into contract statuses, key dates, and risk factors, helping users manage renewals, deadlines, and compliance requirements efficiently. Gatekeeper’s vendor management module allows for comprehensive tracking of supplier performance, risk assessment, and collaboration, ensuring alignment with business objectives. Integrations with popular enterprise tools like Salesforce and Microsoft 365 allow for a seamless, connected experience. For businesses aiming to optimize vendor relationships and gain control over contract processes, Gatekeeper provides a powerful, scalable solution tailored for today’s compliance-driven landscape.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$19/agent/month, billed annually
14 days
incident management, asset managemen, automated workflows
Editor's Take
Freshservice is a cloud-based IT service management (ITSM) platform designed to help organizations streamline IT operations, automate workflows, and enhance service delivery. Known for its user-friendly interface and ease of deployment, Freshservice provides comprehensive tools for incident management, asset management, change management, and problem resolution, making it an ideal solution for IT teams looking to improve efficiency and support.
The platform’s intuitive ticketing system allows teams to track and prioritize issues efficiently, while its automation capabilities—like automated workflows, self-service portals, and AI-powered insights—reduce manual tasks and enhance productivity. Freshservice includes an asset management module that enables teams to track hardware and software assets, monitor lifecycle changes, and manage compliance. With built-in reporting and analytics, Freshservice provides valuable insights into IT performance, helping organizations make data-driven improvements. Designed to support both growing and established IT departments, Freshservice is a scalable solution that simplifies IT service management and optimizes user support.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$19 per seat per month billed annually
14 days
collaboration, e-signature, automated workflows
Editor's Take
PandaDoc is a powerful, all-in-one document management and e-signature solution designed to simplify the creation, approval, and management of business documents. Ideal for sales, HR, and operations teams, PandaDoc provides an intuitive platform for creating proposals, contracts, quotes, and more, all with a user-friendly drag-and-drop editor that speeds up document creation and enhances brand consistency.
PandaDoc’s real-time collaboration features allow teams and clients to review, comment, and negotiate terms directly within the document, eliminating the need for back-and-forth emails. Built-in e-signature capabilities make it easy to obtain legally binding signatures, while automated workflows and analytics offer visibility into document status and engagement, empowering teams to track progress and optimize sales cycles. PandaDoc integrates seamlessly with CRMs, payment processors, and project management tools like Salesforce, HubSpot, and Stripe, streamlining operations and enhancing productivity across departments. For businesses looking to improve efficiency and control over document workflows, PandaDoc provides a comprehensive, scalable solution.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
How Much Does Contract Experience Cost?
Contract Experience: Top Contract Management Software
4 / 5
When writing this Contract Experience review, users can select four pricing plans based on their needs and the features that suit them best. The four plans offer various subpackages. Users can request a demo to see how the platform works.
Find below an overview of the inclusions and price plan. Users can stop at any time and try it for free.
Essentials Starter CLM - $250/month
- 250 usage activities per month
- Unlimited users
- Unlimited storage
- Optional AI agents
- Email support
- No credit card required
Small Starter CLM - $500/month
- Everything in Essentials +
- 500 usage activities per month
Medium Growth CLM - $1500/month
- Everything in Small Starter +
- 1500 usage activities per month
- Single Sign-On (SSO)
- Roles and Permission Scheme
- API access
- Priority support
Enterprise CLM - By quote
- Everything in Medium +
- Cloud or On-premise
- Custom implementation
- Custom AI agents
- Dedicated success manager
- Expedited support
Contract Experience Pros
- Deep Integration with Supply Chain and Quality Workflows: The larger CMx platform, which consists of incident management, audits, inspections, and supplier management, contains CMx CLM. This suggests that contracts connect to real operational data, like vendor performance, compliance status, and certifications, instead of existing independently.
- Purpose-built for Regulated Industries: Specifically created for the retail, food service, hospitality, manufacturing, and other compliance-heavy industries, it aids in managing supplier agreements, quality documentation, NDAs, COIs, and other legal contracts.
- Power Automation and Workflow Engine: Saves time and guarantees that the appropriate stakeholders are involved without manual oversight by supporting intricate approval workflows based on contract type, amount, or risk level.
Contract Experience Cons
- Not a Standalone CLM Tool: The CMx platform, which CMx CLM is a component, is made for businesses that manage intricate supply chains, compliance, and operational quality.
- Industry-Specific Focus: CMx CLM excels in the manufacturing, retail, and food service sectors. The features may seem too specialized or limited for software enterprises, law firms, or professional services firms.
- May Require Custom Configuration for Broader Use Cases: Some elements need to be added or modified if you wish to use it for international legal papers, customer agreements, or HR contracts.
Contract Experience Core Features
Contract Experience: Top Contract Management Software
4 / 5
The team suggests clients list the qualities they want to see in better contract lifecycle management platforms before beginning their software search. Users can select appropriate features that fit their budget using a list of the most critical factors.
- Contract Authoring and Template Management: Teams can draft contracts using CMx CLM using pre-approved templates and standard provisions. Teams in charge of legal and compliance can create a library of clauses, enforce naming standards, and regulate the language used in particular contract types, such as supplier agreements, MSAs, and NDAs.
- Automated Workflow and Approval Routing: CMx CLM automates the contract review and approval procedures using adaptable workflows. These processes direct contracts to the appropriate stakeholders for evaluation and approval based on business rules, such as contract value, vendor risk level, or contract type.
- Centralized Contract Repository & Document Management: A safe, cloud-based repository houses all completed contracts and their supporting documentation, such as COIs, amendments, and compliance forms. The system supports audit logs, role-based access control, metadata tagging, and full-text search.
- Obligation, Compliance & Renewal Tracking: Contract milestones, expiration dates, auto-renewals, compliance specifications, and performance commitments are proactively monitored by CMx CLM. Dashboards and warnings highlighting items that are time-sensitive or in danger are sent to users.
- E-signature Integration & Audit Trail: CMx CLM interacts with well-known e-signature programs like DocuSign and Adobe Sign to enable safe, legally binding digital signatures. It records the audit trail, including who saw, signed, altered, and when.
Benefits of using Contract Experience
There are numerous advantages to using Contract Experience’s various contract lifecycle management functions.
Improved Compliance and Risk Management
Contract Experience is designed to handle contracts in manufacturing, retail, and food service, where compliance is essential. It directly connects contracts and supplier certifications, quality standards, and regulatory obligations.
Faster Contract Lifecycle and Operational Efficiency
Contract Experience uses standardized templates, clause libraries, and business rule-based workflows to automate contract drafting, reviewing, approving, executing, and renewing.
Complete Visibility into Contract Obligations and Performance
The contract portfolio's important terms, obligations, expiration dates, and performance metrics are unmistakable with Contract Experience. Teams are informed with dashboards and alerts.
Centralized, Secure, and Searchable Contract Repository
All contracts are in a safe, cloud-based repository by Contract Experience, which also features full-text search, metadata tagging, and role- and business unit-based access controls.
Stronger Supplier Relationships and Governance
Contract Experience links contract data with supplier onboarding, compliance tracking, audits, and incidents since it is a broader supply chain quality platform component.
What business types use Contract Experience?
Industry businesses that value compliance, quality management, and supplier relationships use Contract Experience. It's ideal for firms with complex supply chains, regulated settings, or big contract volumes. Contract Experience is used by these companies: retail and consumer goods, food and beverage, manufacturing and industrial, healthcare and life sciences, logistics and transportation, hospitality and franchise, technology and IT services, energy and utilities, and government and public sector.
Best 3 alternatives to Contract Experience
PandaDoc
5 / 5
PandaDoc stands out as a versatile solution for businesses aiming to streamline their document workflows, offering powerful tools to manage contracts, quotes, proposals, and forms effortlessly. With a vast library of over 750 customizable templates, organizations can swiftly produce polished documents that align with their unique requirements. A notable feature is its advanced e-signature system, which guarantees secure, legally binding signatures compliant with the ESIGN Act and UETA, all accessible from any device without limits on the number of signatures for paid users. Moreover, PandaDoc fosters seamless team collaboration through real-time editing and commenting, ultimately boosting efficiency and minimizing errors while cutting down on paper-related costs and manual tasks.
Freshservice
4.5 / 5
Freshservice emerges as an IT service management solution designed to streamline and support essential IT operations. It positions itself as a tool that promises to simplify complex IT workflows while aiming to boost overall organizational efficiency. The platform’s approach appears to focus on delivering adaptable functionalities that can be aligned with the dynamic needs of modern IT environments. In essence, Freshservice offers prospective customers a broad-ranging solution tailored to address critical IT management challenges.
Gatekeeper
4.5 / 5
Gatekeeper software centralizes all contracts and vendor details into one platform, greatly enhancing oversight and simplifying management processes. By offering real-time data and comprehensive vendor insights, including risk assessments and compliance records, it equips procurement teams to proactively mitigate risks before engaging new suppliers. The platform’s flexibility allows organizations to customize workflows, approval steps, and data fields to suit their unique needs, while automation capabilities help cut down manual errors and compliance expenses significantly. Additionally, Gatekeeper’s highly regarded customer support ensures smooth implementation and rapid realization of value.
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