Best Sprinklr Service Alternatives & Competitors for 2025

Imed Bouchrika, Phd

by Imed Bouchrika, Phd

Co-Founder and Chief Data Scientist

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1

HubSpot Marketing Hub

5 / 5

Read more about HubSpot Marketing Hub

HubSpot Marketing Hub is presented as a solution in the marketing automation landscape, designed to address essential needs for managing marketing processes. Although the source provides only a minimal snapshot without detailed insights, the brief overview hints at an integrated approach that could streamline various marketing functions. The summary implies that the platform is geared toward improving how businesses execute their marketing strategies while consolidating efforts in one centralized system. For prospective customers evaluating marketing automation software, this general outline offers an initial perspective on what the tool might deliver.

Key Features of HubSpot Marketing Hub
  • Advanced email marketing automation features
  • Robust lead management and nurturing
  • Comprehensive reporting and analytics dashboard
  • Integrated social media management suite
  • Intelligent SEO tools and insights
  • Dynamic marketing automation workflow triggers
  • Effective A/B testing functionalities implemented
  • Seamless robust third‐party integrations compatibility
Price of HubSpot Marketing Hub

HubSpot Marketing Hub costs vary to meet different business needs. The Free plan offers basic marketing tools without charge, ideal for lead generation and contact tracking. The Starter plan begins at $20 per month for a single seat, removing HubSpot branding and adding email marketing and mobile optimization. The Professional plan, priced at $890 monthly for three seats, enables advanced inbound strategies with automation and extensive content tools. The Enterprise plan, at $3,600 per month for five seats, is tailored for sophisticated campaigns and enhanced analytics. Each plan scales effectively.

2

4.65 / 5

Read more about Klaviyo

Klaviyo Overview: The available source material does not offer explicit details on the product, leaving its key elements and functionalities quite broad. Nonetheless, the overview implies that Klaviyo is intended to serve as a marketing automation platform designed for businesses aiming to streamline their campaign management and customer engagement efforts. Although specific features and benefits are not delineated, the general suggestion is that Klaviyo targets companies in search of an integrated solution for managing complex marketing operations. For prospective customers evaluating marketing automation software, this high-level perspective invites further exploration into how Klaviyo might fit into an evolving digital strategy.

Key Features of Klaviyo
  • Advanced Email Marketing Campaign Automation
  • Instant Automated Customer Email Responses
  • Comprehensive In-depth A/B Testing Suite
  • Robust Segmentation for Targeted Campaigns
  • Customizable Multi-Channel Automated Flows
  • Seamless Omnichannel Campaign Integration Platform
  • Detailed Reporting and Analytics Dashboard
  • Instant Real-Time Customer Data Sync
Price of Klaviyo

Klaviyo offers three core pricing plans tailored to business needs. The Free plan costs $0, allowing up to 250 active profiles, 500 emails per month, and 150 SMS credits with built-in reporting and AI-driven content creation. The Email plan starts at $20 monthly, supporting 251–500 profiles with 5,000 emails per month and 150 SMS credits along with chat support. The Email & SMS plan begins at $35 per month, offering similar email capabilities while increasing SMS credits to 1,250, with applicable carrier fees included. Pricing details scale efficiently with usage requirements.

3

4.45 / 5

Read more about Campaigner

Campaigner emerges as an intriguing contender in the realm of email marketing software, promising to align with the needs of businesses seeking streamlined campaign management. Although the provided source content offers limited specifics, one might infer that its design centers on facilitating effective communication and efficient outreach. The product appears to be crafted with an emphasis on both automation and strategic audience engagement, making it a potential asset for organizations aiming to optimize their email-driven initiatives. Ultimately, for prospective customers evaluating robust email marketing solutions, Campaigner represents an option worth a closer look despite the sparse details available.

Key Features of Campaigner
  • Comprehensive Email Marketing Automation Suite
  • Effective Capture by Campaigner Tool
  • Dynamic Event-Triggered Workflows Engine
  • Flexible Recurring Campaigns Scheduling System
  • Integrated SMS Marketing Messaging Service
  • Automated Autoresponder Email Trigger System
  • Optimized A/B and Multivariate Testing
  • Robust Reporting and Analytics Module
Price of Campaigner

Campaigner’s pricing caters to businesses seeking effective email marketing solutions. Their Starter plan is priced at $59 per month for up to 5,000 contacts and delivers key tools such as experiments and autoresponders. For growing needs, the Essential plan, at $179 monthly for 25,000 contacts, introduces dynamic content with additional features. Larger enterprises can opt for the Advanced plan at $649 per month, which supports up to 100,000 contacts and robust automation workflows with over 60 advanced tools. Each plan is carefully designed to address diverse business scales very efficiently.

4

4.45 / 5

Read more about MailerLite

MailerLite overview: MailerLite is presented as an email marketing solution designed to streamline campaign creation and audience engagement for businesses of all sizes. Its structure suggests a focus on combining simplicity with functional tools, allowing users to navigate and deploy campaigns without unnecessary complexity. The platform appears to offer a blend of user-friendly interfaces and basic campaign management features, making it a candidate worth considering for those seeking an accessible entry into email marketing. Despite the concise overview, MailerLite positions itself as a viable option for companies eager to elevate their digital outreach strategies.

Key Features of MailerLite
  • Efficiently Manage Targeted Email Lists
  • Powerful Drag-and-Drop Email Builder Tool
  • Responsive Email and Mobile Preview
  • Efficient High-Volume Reliable Email Sending
  • Robust Management of Email Deliverability
  • Powerful Intuitive Automation Workflow Builder
  • Effective Real-Time A/B Testing Capabilities
  • Comprehensive Real-Time Basic Reporting Tools
Price of MailerLite

MailerLite offers tiered pricing plans to suit a range of needs. The Free Business plan provides basic email support with 12,000 emails monthly and design tools. The Growing Business plan starts at $10 monthly, extending capacity for unlimited emails, multiple users, a wide template collection and automation features. For advanced users, the $20 Advanced Business plan adds Facebook integration, enhanced automations and live chat support. Larger organizations opt for the tailored Enterprise plan offering dedicated consultation and custom designs. A 30-day free trial is available with no credit card required.

5

4.3 / 5

Read more about Pipedrive

Pipedrive stands out as a versatile CRM solution designed to simplify and optimize sales workflows by automating routine tasks like lead distribution, follow-up scheduling, and deal tracking. Its high level of customization allows businesses to shape sales pipelines and data fields to suit their specific needs, accommodating a wide range of industries and company sizes. By consolidating customer information and communications through integrations with common email and calendar tools, Pipedrive enhances team collaboration and reduces the hassle of juggling multiple platforms. Furthermore, the platform’s clear visual pipeline offers sales teams an intuitive way to oversee deal progress and quickly spot any obstacles in the sales process.

Key Features of Pipedrive
  • Comprehensive Sales Force Automation Tool
  • Dynamic Contact and Opportunity Management
  • Visual Opportunity and Pipeline Tracking
  • Integrated Mobile Sales User Support
  • Seamless Integration with Third-Party Apps
  • Insightful Reporting and Analytics Tools
  • Tailorable Sales Pipeline Customization Options
  • Intelligent AI-Powered Automated Sales Features
Price of Pipedrive

Designed for varied business needs, Pipedrive offers five pricing plans. Essential charges $24 per seat monthly or $14 billed annually and streamlines lead and pipeline management. Advanced, at $44 per seat (or $34 annually), adds full email synchronization and automation. Professional, priced at $64 (or $49 annually), introduces contract management and AI-powered tools. The Power plan, at $79 monthly or $64 annually, emphasizes project tracking and enhanced support. Enterprise, at $129 per seat (or $99 annually), unlocks complete features. A 14-day free trial is available for exploration. Tailor your solution.

Read more about OpenMoves OM3

OpenMoves OM3 emerges as a promising email marketing solution designed to address a spectrum of campaign management needs, even though the available source did not furnish detailed specifics. Its conceptual outline hints at a platform that could streamline diverse marketing tasks and potentially enhance user engagement in dynamic, evolving market conditions. While granular functionalities remain unspecified, the general positioning of OpenMoves OM3 suggests an adaptable tool that might cater to the sophisticated demands of modern email marketing professionals. Overall, the product appears to set the stage for a versatile approach, encouraging prospective customers to consider its potential role in their strategic software portfolio.

Key Features of OpenMoves OM3
  • Comprehensive Email and Mobile Preview Functionality
  • Robust Email List Management Tools
  • Reliable High-Volume Email Sending System
  • Creative Email Building and Personalization Interface
  • Seamless Automated Drip Marketing Campaigns
  • Accurate A/B Testing Capabilities
  • Intelligent Dynamic Content Integration
  • Optimized Email Send-Time Analysis
Price of OpenMoves OM3

OpenMoves OM3 offers flexible pricing tailored to various business needs. The Free Plan allows up to 300 emails monthly at no cost, while the Professional Plan starts at $25 per month for up to 5,000 emails with enhanced automation and testing features. For larger volumes, the Premium Plan, starting at $200 monthly, accommodates up to 40,000 emails and adds dedicated support and advanced functionalities. The Enterprise Plan starts at $350 monthly, delivering extensive customization, higher email capacity up to 100,000, and additional consultation services for ultimate scalability. Overall, exceptional value.

Read more about Ongage

Ongage overview

An unexpected omission in the source material leaves us without a detailed rundown of Ongage’s key features and inherent benefits, resulting in a notably sparse portrait of its capabilities. This gap means that specifics—ranging from its approach to campaign management to any unique operational efficiencies it might offer—are not fully disclosed. Consequently, prospective customers may need to explore additional resources to ascertain how Ongage can align with their ambitions in email marketing software.

Key Features of Ongage
  • Advanced personalization and segmentation tools
  • A/B testing for optimized campaigns
  • Reliable high-volume email sending capability
  • Exceptional performance and reliable infrastructure
  • Enhanced email deliverability management system
  • Intuitive email building and personalization
  • Automated journey and response triggers
  • Mobile and desktop email previews
Price of Ongage

Ongage provides pricing plans for small businesses and mid-market enterprises seeking efficient email marketing solutions. The small-business plan costs roughly 13% above the industry average, while the mid-market option is about 18% higher than typical alternatives. Detailed price points and comprehensive feature lists are not disclosed, so interested customers should contact Ongage or visit their official website for current information. Additionally, a 14-day free trial is offered for a risk-free opportunity to explore the platform’s capabilities. These affordable plans help businesses balance budgets with evolving marketing needs while offering transparency.

Read more about UseINBOX

UseINBOX is presented as a solution for businesses aiming to elevate their email marketing efforts with a streamlined, all-in-one approach. The platform is designed to facilitate the creation and management of email campaigns, providing a balance between user-friendly functionality and strategic effectiveness. Its architecture caters to users seeking simplicity alongside robust features, positioning it as an appealing option for organizations looking to refine and expand their digital communications. Overall, UseINBOX emerges as a promising tool for companies ready to harness the power of effective email marketing.

Key Features of UseINBOX
  • Integrated Email Marketing Campaign Platform
  • Drag & Drop Email Editor
  • Over 40 Ready-Made Email Templates
  • Effective Subscriber List Management Tool
  • Audience Personalization & Segmentation Options
  • Automated Email Response Workflows Setup
  • Detailed Campaign Reporting & Analytics
  • Advanced Optimized A/B Testing Capabilities
Price of UseINBOX

UseINBOX's Small-Business Plan is promoted as delivering cost-efficiency, reportedly priced nearly 10% below the industry average, though specific figures are not provided. A versatile free plan also exists, enabling users to dispatch up to 9,000 monthly emails without credit card requirements. This option caters to small businesses seeking streamlined email marketing, yet detailed pricing structures, including potential per-user or usage-based rates, are not elaborated upon. Prospective clients should contact UseINBOX directly for further information. Advanced pricing details remain undisclosed, urging interested businesses to inquire promptly now.

Read more about Benchmark Email

Benchmark Email positions itself as a notable option within the email marketing software landscape for businesses aiming to elevate their communication strategies. The platform is designed to assist users in managing and executing email campaigns with a focus on efficiency and simplicity. Its approach is tailored to meet the evolving needs of organizations seeking a balance between user-friendly design and robust marketing capabilities. In essence, Benchmark Email offers a practical entry point for prospective customers looking to optimize their digital outreach without unnecessary complexity.

Key Features of Benchmark Email
  • Intuitive Powerful Drag-and-Drop Email Builder
  • Complete Email List Segmentation Solution
  • Seamless Automated Email Response Setup
  • Robust A/B Testing Optimization Tools
  • Flexible Campaign Scheduling for Precision
  • Diverse Customizable Email Templates Library
  • High-Volume Email Sending Capability Enabled
  • Powerful Marketing Automation Engine Integration
Price of Benchmark Email

Benchmark Email provides three pricing options for varied business needs. The free plan lets users explore essential email marketing features at zero cost, sending up to 3,500 emails monthly to 500 contacts. For growing businesses, the Pro plan, starting at $15 per month, adds automation, landing pages, and A/B testing to drive efficient campaigns. Larger organizations benefit from the Enterprise plan offering tailored solutions, volume discounts, and dedicated support. Each plan is designed to scale with usage and contact growth, ensuring flexibility as marketing initiatives evolve with proven outstanding results.

Read more about Constant Contact

Constant Contact emerges as an email marketing solution that aims to empower businesses in cultivating their audience relationships through targeted campaigns. Its capabilities seem designed to simplify contact management and campaign execution, potentially offering a platform that addresses the multifaceted needs of modern digital outreach. Positioned as a tool geared toward streamlining communication efforts, Constant Contact appears to present a compelling option for those seeking an effective approach to email marketing.

Key Features of Constant Contact
  • Efficient Email List Management Tool
  • Intuitive Drag-and-Drop Email Campaign Builder
  • Reliable High-Volume Bulk Email Sending
  • Seamless Automated Email Response Workflows
  • Visual Marketing Automation Workflow Builder
  • Comprehensive In-Depth Email Campaign Analytics
  • Extensive Professional Email Template Library
  • Robust Effective Lead Generation Tools
Price of Constant Contact

Constant Contact offers a tiered structure for email marketing. The Lite plan begins at $12 per month, ideal for freelancers and small businesses needing essential tools such as customizable email templates, an automated welcome email, landing pages and social marketing features. The Standard plan, at $35 per month, upgrades capabilities with A/B testing, segmentation and advanced reporting. Larger organizations can explore the Premium plan starting at $80 per month which offers dynamic content, custom automation and advanced advertising tools. A 30-day free trial and nonprofit discounts enhance the value offered.

Overview

Choosing the right software solution for managing customer service can be challenging, especially when your business has unique needs that a single platform might not fully address. Sprinklr Service is a popular option, but it may not always fit every organization’s requirements, budget, or scalability goals.

This article will guide you through alternatives to Sprinklr Service, focusing on the key features and benefits that matter most for your customer service operations. Whether you’re looking for more customization, better integration, or cost-effective options, we’ll help you identify solutions that align with your priorities.

By reading this article, you’ll gain valuable insights into the strengths and potential limitations of different platforms. This will empower you to make an informed decision that enhances your customer experience, improves team efficiency, and supports your long-term business growth.

What is Sprinklr Service?

Sprinklr Service is an AI-powered customer service platform designed to unify support across diverse digital, voice, and social channels. It operates as an advanced Contact Center as a Service (CCaaS), allowing businesses to handle all interactions from one centralized interface, ensuring consistency regardless of how customers choose to communicate.

A standout aspect is its channel-less architecture, which integrates more than 30 communication channels—including voice, email, live chat, SMS, and major social platforms—into a seamless system. This empowers agents to keep full context as customers switch channels, reducing friction and accelerating issue resolution. The unified agent desktop offers a comprehensive, real-time view of each customer’s history and conversations, enabling more personalized and effective support.

At its core, Sprinklr Service harnesses generative AI and automation. Features include intelligent session routing based on customer priority or agent expertise, speech analytics for quality control, AI-suggested responses, and automated ticket distribution. These capabilities boost agent productivity and lower operational costs by diverting routine questions to self-service options and automating repetitive workflows.

The platform supports uninterrupted customer journeys through persistent data sharing and session queuing, even when cases escalate or transfer between agents. Additionally, its out-of-the-box integrations with external business systems simplify workflows and reporting. Customizable dashboards and scalable analytics let teams monitor performance, track customer satisfaction, and refine their strategies based on data.

Sprinklr Service is recognized by major global brands for delivering true omnichannel customer experiences that enhance satisfaction and reduce churn. For those evaluating customer service platforms, exploring different crm options can provide further insights for selecting the ideal solution tailored to specific business needs.

What to look for in Sprinklr Service alternatives?

Sprinklr Service excels as an AI-driven Contact Center as a Service (CCaaS) platform with a channel-agnostic design, merging voice, digital, and social interactions into a unified experience across over 30 channels. Its unified agent desktop offers real-time guidance, a comprehensive customer profile, and streamlined workflows, boosting agent efficiency and customer satisfaction.

When searching for alternatives, prioritize platforms that provide seamless omnichannel communication with persistent data access, so customer interactions remain uninterrupted regardless of the channel. Robust AI and automation features—such as automated ticket routing, suggested replies, and macros—can significantly enhance agent productivity and responsiveness.

Integration capabilities are vital. Opt for solutions that easily connect with existing enterprise applications, CRMs, and self-service portals to minimize silos and accelerate implementation. Equally important are customizable reporting tools and analytics, including speech and sentiment analysis, which empower informed decision-making and ongoing optimization.

Scalability and adaptability matter greatly; the software should grow in tandem with your business, offering configurable agent interfaces and flexible workflows. Security and compliance with data protection standards must not be overlooked, especially for organizations operating across diverse jurisdictions.

Self-service is another key component. Effective knowledge bases, chatbots, and community forums can deflect routine inquiries and empower customers, reducing agent workload. Finally, consider total cost of ownership alongside deployment speed to ensure the solution delivers value promptly.

For those interested in broader organizational software solutions, exploring education erp systems may offer insights into integrated platforms that support both administrative and customer-facing functions, providing a holistic approach to operational efficiency.

Frequently Asked Questions about Sprinklr Service

What are some popular alternatives to Sprinklr Service?

Popular options include Zendesk, Agorapulse, Sprout Social, Buffer, Brandwatch, Meltwater, Hootsuite, Khoros, Zoho, and Nextiva.

Why might businesses look for alternatives to Sprinklr Service?

Many companies consider other solutions due to Sprinklr’s steep pricing, complexity, and features that can be excessive for smaller teams or organizations focused mainly on social customer service.

Are there more affordable alternatives to Sprinklr Service?

Zendesk and Zoho stand out as cost-effective and straightforward options that still deliver strong customer service and social engagement capabilities.

Which alternative is best suited for social media management and collaboration?

Agorapulse shines with its unified inbox, content scheduling, team collaboration tools, and seamless integration with popular social platforms, making it a top pick for social media teams.

What alternatives cater well to small businesses or startups?

Buffer and Agorapulse are favored for their ease of use, affordability, and features designed specifically for startups, creators, and smaller enterprises.

Which alternatives provide strong analytics and reporting?

Hootsuite and Meltwater are known for their comprehensive social media analytics and reporting tools that help businesses track and improve their social strategies.

Which alternatives emphasize omnichannel customer engagement?

NICE CXone and Nextiva offer broad omnichannel capabilities, supporting smooth customer interactions across multiple digital and voice channels.

Are there Sprinklr alternatives with advanced AI features?

While Sprinklr boasts a large AI model catalog, Brandwatch and Sprout Social also provide advanced analytics, AI-driven insights, and automation functionalities.

Which alternatives integrate easily with other business tools?

Zendesk and Agorapulse are praised for their extensive integrations with major social networks and critical business tools like Google Analytics and CRM systems.

Which alternatives are recognized for strong customer support and onboarding?

Nextiva is noted for its excellent customer service, onboarding assistance, and reliability, making it a solid choice for organizations valuing support and smooth deployment.

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