Best SAP Ariba Alternatives & Competitors for 2025

Zendesk offers a powerful, all-in-one solution for organizations aiming to enhance their customer support through an integrated omnichannel platform that consolidates interactions from email, chat, social media, and phone into a single interface. Its robust customization options allow businesses to modify ticket fields, automate their workflows, and build tailored dashboards, ensuring the software aligns perfectly with unique operational demands. Additionally, AI-driven automation boosts efficiency by managing routine tasks and prioritizing tickets, which helps increase both agent productivity and customer satisfaction. Designed for scalability and ease of use, Zendesk supports companies ranging from startups to large corporations while maintaining strong security and compliance standards suitable for diverse industries.

• Multi-channel Support Management
• Customizable Workflows
• Third-party Integrations
• AI Agents with Essential and Advanced Plans
• Knowledge Article Editor
• AutoQA for Voice with Scoring
• Workforce Management with Audit Logs
• Customizable Ticket Forms

Zendesk’s pricing is based on per-agent or per-user monthly fees, with annual subscriptions offering better rates. The Support Team plan starts at $19 per agent, providing basic ticketing and multi-channel support. The Support Professional tier, at $55 per agent, adds business hours setup, customer satisfaction surveys, and SLAs. For larger organizations, the Support Enterprise plan costs $115 per agent and includes advanced features. Zendesk Sell CRM begins at $19 per user with essential sales tools. Additional add-ons like Zendesk Copilot and Workforce Management are available at extra cost.

Splashtop Remote Support is presented as a remote assistance solution built to streamline the way service desk teams address customer issues. The discussion hints at its potential to simplify problem resolution processes, connecting technicians with end users across various environments. It emphasizes a capacity for swift, secure remote interactions that can help organizations maintain efficient support operations. Overall, the solution appears designed to enhance service desk performance by enabling robust connectivity and ease of use in managing technical challenges.

• Attended Access for real-time control
• Unattended Access enables automated management
• Multi-Monitor Support enhances productivity seamlessly
• File Transfer secures data exchange
• Session Recording preserves support history
• Integrated Chat improves technician communication
• ITSM Integration streamlines support workflows
• Streamlined User and Device Management

Splashtop’s Remote Support pricing offers flexibility tailored to diverse business needs. The SOS Unlimited package starts at $34 monthly, billed annually, delivering unlimited access for various devices and computers. For slightly smaller scales, the SOS+10 package begins at $22 per month (annually) and permits unattended access to 10 Windows or Mac devices, with options to add further licenses. Enterprises requiring enhanced security and bespoke branding should contact Splashtop for Enterprise pricing. A free trial is available, enabling service desk teams to evaluate performance and functionality before subscribing. This ensures value.

ConnectWise Automate is designed to streamline the workload of IT service providers and managed service providers by automating repetitive maintenance tasks, allowing technical teams to dedicate more time to complex projects. Its centralized dashboard offers comprehensive visibility and control over client systems, enabling proactive monitoring and management of endpoints and networks. The platform’s robust scripting and automation features support the creation of tailored workflows and quick issue remediation, ensuring consistent policy application across diverse environments. By reducing manual labor and boosting operational efficiency, ConnectWise Automate helps organizations scale their IT services while maintaining high levels of service quality.

• Asset Discovery
• Endpoint Management
• Patch Management
• Remote Monitoring
• IT Automation
• AI Scripting Assistance
• Intelligent Monitoring and Alerting
• Workflow Automation

ConnectWise Automate’s pricing depends primarily on the number of agents managed, with costs ranging from $1.00 to $6.00 per agent each month for the on-premise edition. Additionally, there is a one-time implementation fee of $700 for setup. This tiered pricing allows businesses to scale expenses according to their device count. A free trial is available, enabling potential users to evaluate the software before purchasing. For tailored pricing that fits specific requirements, contacting ConnectWise’s sales team is recommended to obtain customized quotes.

ConnectWise ScreenConnect is designed to streamline remote support for IT professionals by enabling instant connections that minimize downtime and eliminate delays during assistance sessions. Its unattended access feature is particularly valuable, allowing technicians to manage devices remotely outside regular hours without interrupting users. The platform includes powerful tools such as session recording, secure file transfers, and a "Backstage" mode that lets support staff access system management functions discreetly. Additionally, ScreenConnect integrates smoothly with other ConnectWise products and offers customizable branding, ensuring a cohesive and professional support experience.

• Backstage Mode
• Unattended Access
• Wake-on-LAN
• Agent-free Connectivity
• Multi-device Compatibility
• AES-256 Encryption
• Multi-Factor Authentication (MFA)
• Drag and Drop File Transfer

ConnectWise ScreenConnect offers three main remote support plans billed annually. The One Plan costs $324 and includes basic features like single license use, multi-monitor support, and file transfer. The Standard Plan, priced at $504, supports multiple technicians with added capabilities like session recording and remote command line. The Premium Plan, at $624, enhances the Standard Plan with advanced features for comprehensive support. For unattended access, pricing ranges from $30 to $1,250 monthly, scaling by the number of agents. A 14-day free trial is available for evaluation.

Zoho Assist is a cloud-based remote support and remote access software developed by Zoho Corporation. It allows IT support technicians and managed service providers (MSPs) to remotely troubleshoot devices, provide technical assistance, and manage systems without being physically present. Designed for both individual and enterprise use, Zoho Assist offers features such as unattended remote access, file transfer, screen sharing, voice and video chat, and multi-platform support across Windows, Mac, Linux, Android, and iOS.

• Complete Remote Access and Full Device Control
• Effortless Unattended Device Access
• Real-Time Interactive Screen Sharing
• Secure and Seamless File Transfer
• Multi-Platform Compatibility and Support
• Instant On-Demand Technical Support
• Comprehensive Session Recording Functionality
• Robust Two-Factor Authentication Security

Zoho Assist presents diverse pricing options starting with a free plan suited for basic personal use offering remote computer access at no cost. The Standard plan at $10 per month (annual billing) supports up to five technicians and includes unattended access and file transfer. The Professional plan, priced at $15 monthly, adds advanced reporting, multi-monitor support, and Zoho integration. For larger teams, the Business plan at $25 per month delivers unlimited technician support, role-based controls, APIs, and enhanced security. A free trial for paid plans allows exploration before final commitment.

FixMe.IT stands out as a cost-efficient remote support solution, praised for its straightforward pricing structure that avoids hidden fees or mandatory upgrades. Setting up a remote session is remarkably simple, requiring only three steps and no client-side software installation or network adjustments, which significantly streamlines technical support processes. The platform excels in unattended access, enabling support teams to connect to multiple devices—up to 200 per seat—without the necessity of end-user presence, while also supporting simultaneous management of several remote sessions to boost technician productivity. Enhanced security measures, including 256-bit AES encryption and optional two-factor authentication, complement features like multi-monitor support, drag-and-drop file transfers, and session recordings, making FixMe.IT a versatile tool adaptable to various business needs.

• Unattended Access
• Multi-Session Handling
• File Transfer
• Session Recording
• Auto Reboot & Reconnect
• Secure Encrypted Connections
• Session Activity Logging
• Compliance Management (HIPAA & PCI)

FixMe.IT charges $30 per seat monthly with billing every month, offering unlimited remote support sessions and advanced features such as unattended access and multi-session handling. Alternatively, the annual plan costs $32.50 per seat per month, billed yearly, including the same capabilities. New users can explore the service through a free trial without needing a credit card. This straightforward per-seat subscription model suits organizations seeking predictable, scalable pricing without complex tiers or hidden fees.

100Hires emerges as an applicant tracking solution designed to simplify the recruitment process. Its features are intended to streamline candidate management, ensuring that each step of recruitment is handled efficiently. While the source does not provide extensive details on the platform’s specific functionalities, the overall emphasis appears to be on creating a user-friendly tool to support recruiters’ needs. This overview suggests that 100Hires is positioned as a practical option for businesses seeking an effective ATS to manage their talent acquisition seamlessly.

• Job Distribution
• Recruiting Automation
• Resume Parsing
• Interview Scheduling
• Candidate Management Dashboards
• Customizable Workflows
• Automated Candidate Communication
• Performance Analytics

100Hires offers a simplified, straightforward pricing model tailored for teams exploring Applicant Tracking Systems. Its Start Plan, costing $29 per month, allows posting up to three jobs with essential ATS features that suit smaller recruitment needs. Users have the opportunity to experience the platform risk-free with a 14-day trial period that requires no credit card details. Although additional plans like Advanced or Pro hint at more comprehensive service tiers, further pricing details are not publicly available, so potential customers should contact the vendor directly to gain insights on available options.

For prospective customers seeking an efficient remote IT support solution, GoTo Resolve presents an intuitive platform that minimizes training time by making diagnostic information accessible with a single click. Its robust multi-platform support spans Windows, macOS, iOS, and Android devices, accommodating the diverse environments typical of modern workplaces. The system is engineered with a strong focus on security, employing zero-trust protocols and end-to-end encryption to protect sensitive data while ensuring seamless integration with popular communication tools like Microsoft Teams and Slack. Moreover, the innovative conversational ticketing system simplifies support request management, streamlining workflows and enhancing overall operational efficiency.

• Comprehensive Secure Remote Access and IT Support
• Broad Inclusive Multi-Platform Support
• Integrated Conversational Ticketing System
• Intelligent Automated Proactive Monitoring
• Robust Modern Zero Trust Security Architecture
• Efficient Streamlined IT Automation Tools
• End-to-End Unified Help Desk Functionality
• Intuitive Secure Screen Sharing Capability

GoTo Resolve pricing is tiered to accommodate diverse business needs. The Remote Access plan starts at $29 per month, offering unlimited agents, 25 Pro devices and unlimited Lite devices. Advancing to the Remote Support Plus tier, at $55 monthly, users gain additional tools including mobile support integrations. The Standard plan at $70 per month includes automation, analytics and support for three agents managing up to 100 Pro devices. For enterprise requirements, the Premium option offers fully customizable pricing and features via direct consultation with sales. A free trial is available.

BeyondTrust Remote Support stands out by offering extensive cross-platform compatibility, allowing IT professionals to securely connect with devices across Windows, macOS, Linux, Chrome OS, iOS, and Android, including systems that are off-network or unattended. This capability eliminates the need for a VPN and ensures support can be delivered regardless of device location or network conditions. Security measures such as multi-factor authentication, role-based access, session recording, and comprehensive audit trails provide robust protection for sensitive information during support sessions. Additionally, the platform enhances operational efficiency by enabling rapid incident resolution through features like seamless screen sharing, file transfer, unattended access, and integrated real-time chat, all wrapped in an intuitive interface that supports smooth integration with other IT tools.

• Robust multi-platform remote support solution
• Remote control & screen sharing
• Comprehensive session recording for compliance
• Secure and reliable unattended access
• Seamless integration with ITSM tools
• Advanced remote access security controls
• Insightful real-time analytics and reporting
• User-friendly web rep console interface

BeyondTrust Remote Support provides a free trial, enabling prospective users to evaluate the software before committing financially. Their primary pricing option is the Remote Support Concurrent User Subscription (RSU-SUB), offered on a 12-month basis for one concurrent user at 8,971.00 zł excluding VAT or 11,034.33 zł including VAT. This straightforward subscription simplifies budgeting and planning. Secure remote access, multi-platform support, and robust compliance features – including audit trails and session logging – deliver essential capabilities that enhance service quality and client satisfaction, making the pricing plan both clear and customer-friendly.

TeamViewer is presented as a remote support solution designed to connect users quickly and securely across distances. Its interface is intended to be intuitive, ensuring that individuals and teams can initiate support sessions with ease—even in high-pressure situations. The product promises streamlined operations for those seeking real-time assistance, offering an environment where troubleshooting and system access occur seamlessly. Overall, TeamViewer is positioned as a contender in the realm of remote support software, catering to organizations and individuals who value efficiency and reliability.

• Remote Support for Real-Time Assistance
• Full Remote Device Control Capability
• Unattended Access Without End-User Presence
• Secure File Transfer With Encryption
• Session Recording For Audit Compliance
• Collaborative Multi-User Interactive Support Sessions
• Mobile Device Access Anytime Anywhere
• Reliable VPN Alternative For Connectivity

TeamViewer offers four streamlined pricing plans geared toward varied remote support needs. The Remote Access plan, starting at $24.90 monthly (annual billing), suits mobile professionals with straightforward connectivity options. Business users enjoy extended device management and phone support at $50.90 per month. For small teams and SMBs, the Premium package, priced at $112.90 monthly, delivers increased user capacity and robust features. Corporate subscribers, at $229.90 monthly, benefit from multiple licensed users, expanded connections, and advanced reporting. A 30-day free trial lets you test the service before committing. Discover your solution.