Best ManageEngine ServiceDesk Plus Alternatives & Competitors for 2025
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Read more about InvGate Service Management
InvGate Service Management presents itself as a service desk solution designed to support organizations in managing their everyday service operations. It is built with an emphasis on streamlining workflows and handling various service requests efficiently, aiming to improve overall operational productivity. The product promises a flexible approach for teams looking to enhance their service management capabilities, making it an intriguing option for businesses evaluating software solutions in the service desk category. Ultimately, InvGate Service Management is positioned as a comprehensive tool that could align well with the diverse needs of organizations seeking improved service delivery.
Key Features of InvGate Service Management
- InvGate Powerful Incident Management Suite
- InvGate Efficient Ticket Management System
- InvGate Automated Workflow Process Engine
- InvGate Intuitive Self-Service Support Portal
- InvGate Unified Knowledge Base Repository
- InvGate Advanced Analytics and Reporting
- InvGate Seamless Mobile Access Interface
- InvGate Robust Integration Capabilities Suite
Price of InvGate Service Management
InvGate Service Management’s pricing structure offers versatile options for companies. The Starter plan costs $17 per agent monthly with an annual commitment, ideal for small teams seeking basic self-service and configuration simplicity. Meanwhile, the Pro plan, priced at $40 per agent monthly (annual billing), caters to medium teams by adding ITIL-aligned workflows and automation features. The Enterprise plan features custom pricing for unlimited agents and advanced controls, including optional on-premise hosting. A free trial is also available, providing hands-on experience before commitment to refine choices.
Read more about Freshservice
Freshservice emerges as an IT service management solution designed to streamline and support essential IT operations. It positions itself as a tool that promises to simplify complex IT workflows while aiming to boost overall organizational efficiency. The platform’s approach appears to focus on delivering adaptable functionalities that can be aligned with the dynamic needs of modern IT environments. In essence, Freshservice offers prospective customers a broad-ranging solution tailored to address critical IT management challenges.
Key Features of Freshservice
- Real-Time Integrated Incident Management Module
- Flexible, Scalable SLA Management System
- Dynamic Comprehensive Knowledge Management Repository
- Centralized Unified Service Request Catalog
- Intelligent AI-Powered Service Management Solution
- Efficient Workflow Automation Engine Tool
- Robust IT Asset Lifecycle Management
- Seamless API and Integrations Framework
Price of Freshservice
Freshservice presents four pricing plans tailored to varied IT service management needs. The Starter plan at $19 per agent per month, billed annually, covers essential incident management, a knowledge base, and a self-service portal. The Growth plan at $49 enhances capabilities with asset management, employee onboarding, and customization. The Pro plan at $95 per agent monthly introduces project management, change and release controls, plus advanced analytics. The Enterprise plan at $119 delivers comprehensive solutions including effective compliance tools and dedicated support. A 14-day free trial enables complete evaluation before commitment.
Read more about ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is presented as a solution within the service desk software space that aims to streamline support operations. The overview hints at its role in centralizing service requests, suggesting a design focused on enhancing efficiency in managing support-related workflows. Without delving into granular details, the article introduces the product as a contender in the competitive arena of service desk solutions—a tool that prospective users might explore further to address their unique service management challenges. This introduction sets the stage for evaluating whether ManageEngine ServiceDesk Plus aligns with an organization's needs for robust and consolidated support management.
Key Features of ManageEngine ServiceDesk Plus
- Comprehensive Automated Incident Management System
- Robust IT and Asset Management
- Integrated Configuration Management Database (CMDB)
- User-Friendly Intuitive Self-Service Portal Platform
- Streamlined Agile Change Management Process
- Powerful No-Code Automation Capabilities Integration
- Dynamic Customizable Reporting And Dashboards
- Responsive Cross-Platform Mobile Access Solution
Price of ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus offers three distinct pricing models. The Standard Edition provides a no-cost help desk module guaranteeing unlimited ticket and user management for both on-premises and cloud deployments. The Professional edition starts at $495 for an annual plan covering 2 technicians and 250 nodes, with a flexible 30-day trial expanding testing capabilities. The Enterprise edition begins at $1,195 for similar technician and node counts, adding ITIL, project management, and change management functionalities. Each plan is designed to scale with organizational needs while offering tried flexibility. Pricing plans deliver value.
Read more about HubSpot Service Hub
HubSpot Service Hub emerges as a dynamic platform designed to streamline customer support operations, providing a suite of tools intended to enhance the overall help desk experience. It aims to integrate multifaceted service processes, facilitating smooth communication and efficient ticket management while offering flexibility in how businesses address customer inquiries. For prospective customers in search of effective help desk software, this solution presents a versatile framework geared toward optimizing service workflows and elevating support capabilities.
Key Features of HubSpot Service Hub
- Ticket Creation User Experience
- Ticket Response User Experience
- Workflow Automation
- Email to Case
- Ticket Collaboration
- Knowledge Base
- Intelligent Routing
- Live Chat
Price of HubSpot Service Hub
HubSpot Service Hub offers a free, starter, professional, and enterprise plan for help desk software needs. The free version offers essential ticketing, live chat, and collaboration options for immediate support. The starter plan, at $20 monthly per core seat, builds on these features with conversation routing and email sequences. At $100 per month per service seat, the professional tier integrates advanced automation, ticket pipelines, and custom reporting. Finally, the enterprise option of $150 monthly per service seat further extends capabilities using playbooks and skills-based routing to manage complex support workflows.
Read more about LiveAgent
LiveAgent stands as a comprehensive Help Desk Software solution geared toward streamlining customer support processes. It promises to bring multiple support channels together into a unified system, potentially allowing support teams to manage inquiries and tickets in a centralized workspace. The platform is designed with an emphasis on efficiency, aiming to enhance overall response times and quality of service. For businesses exploring the right software to fortify their customer care efforts, LiveAgent offers a promising foundation worth considering.
Key Features of LiveAgent
- Multichannel Support
- Ticketing System
- Live Chat
- Knowledge Base
- Automation and Workflow Rules
- Reporting and Analytics
- Customer Portal
- Integration Capabilities
Price of LiveAgent
LiveAgent pricing is structured per agent each month, making it highly flexible for businesses of varying sizes. The Free Plan offers essential support at no cost. For small teams, the Small Plan starts at $15 per agent and provides unlimited email addresses and enhanced ticketing. The Medium Plan, at $29, incorporates live chat and real-time visitor monitoring. Larger teams benefit from the Large Plan, priced at $49, with call center support and video calling. Lastly, enterprises can opt for the comprehensive Enterprise Plan at $69 featuring priority assistance and integrations.
Read more about ProProfs Help Desk
ProProfs Help Desk offers a consolidated platform that aims to simplify customer support workflows for teams of various sizes. The solution is built to streamline the handling of support inquiries while keeping the process intuitive, catering to businesses seeking to enhance their service delivery. Its design focuses on managing customer interactions efficiently, ensuring that every ticket or query is organized and tracked throughout its lifecycle. Overall, ProProfs Help Desk presents itself as a promising option for companies looking to elevate their help desk operations in a competitive market.
Key Features of ProProfs Help Desk
- Unified Shared Inbox for Tickets
- Automated Round-Robin Ticket Assignment System
- Integrated Multi-Channel Customer Support Platform
- Customizable Service Level Agreement Management
- Seamless Knowledge Base Integration Tool
- Real-Time Instant Chat Support Module
- Branded Customization Options for Interface
- Comprehensive Reporting and Analytics Dashboard
Price of ProProfs Help Desk
ProProfs Help Desk offers varied pricing to suit different business sizes. The Free Plan is ideal for startups, offering a single user, limited ticket count and minimal history at no cost. The TEAM Plan for small and medium companies provides three users and unlimited tickets for $49 per month, while the BUSINESS Plan supports five users and advanced features at $89. The ENTERPRISE Plan caters to large organizations with unlimited users and comprehensive controls at $499 monthly. A 15-day free trial lets prospects test all options before committing. Highly competitive.
Read more about Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk emerges as a cloud-based support solution aimed at streamlining technical assistance, designed for organizations seeking efficiency without compromising on accessibility. This platform promises a centralized environment that aspires to unite help desk management with flexible, user-friendly support processes. Its approach is to offer prospective customers a cohesive system, built to handle support queries in a manner that emphasizes both ease of use and scalable functionality. Ultimately, Spiceworks Cloud Help Desk positions itself as a modern answer for teams yearning to harmonize their support operations while adapting to evolving business demands.
Key Features of Spiceworks Cloud Help Desk
- Ticket Creation User Experience Interface
- Workflow Automation and Ticket Routing
- Ticket Response and Team Collaboration
- Customizable Interactive Customer Self-Service Portal
- Email to Ticket Conversion Process
- Automated Ticket Prioritization and Notifications
- Integrated Knowledge Base for Resolutions
- Advanced Reporting and SLA Management
Price of Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk offers two distinct pricing options, both completely free. The Spiceworks Hosts It plan provides a hassle-free, cloud-hosted experience with no installation or hardware necessary, making it ideal for businesses seeking simplicity. Meanwhile, the YOU HOST IT option allows organizations to install, manage, and back up the solution on their own servers, offering more control for IT teams. There is no time-limited trial period since all features are available indefinitely without cost, ensuring transparency and flexibility for companies evaluating help desk solutions. Cost-free plans benefit every organization.
Read more about Atera
Atera emerges as a dynamic solution in the realm of remote monitoring and management, aiming to address the multifaceted needs of IT professionals. Its design is oriented toward streamlining operations and enhancing system oversight, providing a unified platform that can simplify tasks and preempt potential issues. The platform emphasizes a balance between user-friendly functionality and robust capability, striving to support proactive management through real-time insights. Overall, Atera presents itself as a strategic option for those evaluating RMM software solutions to optimize their IT services.
Key Features of Atera
- Comprehensive Remote Monitoring and Management (RMM) Platform
- Customizable Real-Time Alert System
- Efficient Remote Access for Instant Troubleshooting
- Automated Software Patch Management System
- Insightful Reporting and Detailed Analytics
- Streamlined IT Automation Tools
- Robust IT Asset Management
- Interactive, Customizable, Real-Time Dashboard Views
Price of Atera
Atera offers tailored pricing plans for both MSPs and IT departments, with pricing based on per-technician fees and flexible billing options. The MSP options include the Pro plan at $129 billed annually, with Growth and Power plans offering additional features at higher rates. For IT departments, the Professional plan starts at $149 per technician monthly, advancing through Expert and Master plans, with Enterprise pricing available by inquiry. All plans include robust RMM capabilities and a 30-day free trial, ensuring companies can choose a solution that meets their remote management needs.
Read more about TeamSupport
TeamSupport is introduced as a solution within the help desk software landscape, although the provided source did not supply further details on its specific features or capabilities. The brief overview leaves its core elements somewhat open to interpretation, inviting prospective users to consider how a team-based support approach might benefit their customer service operations. With its placement in a category geared toward effective help desk management, potential customers are encouraged to explore additional information to determine if TeamSupport aligns with their operational needs. In this context, the product appears designed to facilitate collaborative support, offering an opportunity to enhance overall service efficiency.
Key Features of TeamSupport
- Customizable Dashboard for Ticket Monitoring
- Intuitive Ticket Creation User Interface
- Efficient Automated Workflow Ticket Management
- Comprehensive SLA Management and Tracking
- Self-Service Enhanced Customer Portal Access
- Real-Time Dedicated Live Chat Support
- Detailed Analytics and Reporting Insights
- Seamless Robust Third-Party Software Integrations
Price of TeamSupport
TeamSupport features flexible pricing designed for varied team sizes and support complexities. Chat Support is priced at $29 per agent monthly, offering conversational experiences with advanced routing and branded features. Essential Support, at $35 per agent monthly, provides basic ticketing and analytics with self-service capabilities. Professional Support, available for $49 per agent monthly, delivers fully customized functionalities and additional integrations for robust management. For enterprise-level needs, contacting sales is necessary for tailored pricing. Notably, there is no advertised free trial, so interested users should reach out directly for further details.
Read more about Jira Service Management
Jira Service Management is presented as a robust solution tailored for organizations in search of an effective service desk software, aimed at streamlining support operations while empowering teams to work more collaboratively. It offers an intuitive interface that enhances the efficiency of managing service requests, ensuring that workflows remain both transparent and agile. Crafted to support varying operational needs, it provides a solid foundation for businesses eager to elevate their customer service capabilities without being bogged down by overly complex processes.
Key Features of Jira Service Management
- Robust Comprehensive Incident Management Solution
- Fully Automated Intelligent Ticket Routing
- Advanced Effective Ticket Prioritization System
- Integrated In-App Knowledge Base Platform
- Intuitive Self-Service User Portal Interface
- Configurable Tailored Service Level Agreements
- Flexible Custom Process Workflow Customization
- Versatile Multi-Channel Customer Access Platform
Price of Jira Service Management
Jira Service Management pricing offers flexible tiers. Its Free Plan is $0 per agent monthly, ideal for small teams up to three agents with essential functionalities. The Standard Plan, at $20 per agent monthly, extends support with custom features for larger groups. For high-velocity ITSM, the Premium Plan costs $40 per agent monthly and includes advanced tools, while Enterprise requires custom pricing for mission-critical needs. Free trials let teams evaluate the full suite before committing. These scalable frameworks seamlessly integrate with existing systems, empowering efficient IT support and enhanced delivery.
Overview
Choosing the right IT service management software can be challenging, especially if you’re currently using ManageEngine ServiceDesk Plus but feel it’s not meeting all your needs. You might be struggling with limitations in customization, integration, or ease of use that hinder your team’s productivity and service quality.
This article will guide you through a range of strong alternatives that better align with your specific requirements. Whether you need more flexible workflows, enhanced automation, or improved user interfaces, you’ll find valuable insights to help you make an informed decision.
By exploring these options, you’ll gain a clearer understanding of what features and capabilities matter most for your organization. This will empower you to select a solution that boosts efficiency, supports your IT goals, and ultimately enhances your service delivery.
Reading this article will save you time and effort by highlighting key considerations upfront, helping you avoid costly mistakes and ensuring a smoother transition from ManageEngine ServiceDesk Plus to a platform that truly fits your business.
What is ManageEngine ServiceDesk Plus?
ManageEngine ServiceDesk Plus offers a versatile IT service management platform suitable for organizations seeking to enhance their help desk and IT support efficiency. Available in on-premises, cloud, and hybrid deployments, the software adapts to diverse infrastructure requirements while supporting core ITIL processes such as incident, problem, change, asset, and project management.
The system’s help desk ticketing automation stands out by allowing users to submit requests through email, web portals, or phone calls. Tickets are then intelligently categorized, prioritized, and routed using a combination of rule-based logic and AI-driven predictive intelligence, ensuring timely and accurate assignment to the right technicians. Escalations and real-time notifications maintain transparency and keep all parties informed throughout the ticket lifecycle.
A notable feature is the comprehensive service catalog, which equips IT teams to offer a standardized menu of services via a customizable self-service portal. This empowers users to easily submit requests while enabling organizations to enforce SLAs, approval workflows, and fulfillment procedures to boost accountability and clarity.
Asset management capabilities are integrated to oversee IT assets throughout their lifecycle, helping optimize resource use and maintain compliance. Additionally, the platform integrates with unified endpoint management tools, extending control over endpoints, software, and network devices.
Advanced workflow and change management functions support complex approval processes, task dependencies, and release scheduling to minimize disruptions during IT changes. Robust analytics and reporting options allow for tailored report creation, automated scheduling, and distribution, facilitating informed decision-making.
Artificial intelligence permeates the platform beyond ticket routing, including sentiment analysis, generative AI for knowledge management, and script generation. The built-in virtual support agent provides immediate assistance, while integrations with collaboration tools like Microsoft Teams streamline communication across IT teams.
For those evaluating ITSM solutions alongside other software needs, exploring a list of the best landing page builders might provide additional insights into user-friendly digital platforms that complement IT service processes.
What to look for in ManageEngine ServiceDesk Plus alternatives?
When choosing alternatives to ManageEngine ServiceDesk Plus, prioritize a thorough analysis of your IT service management requirements. ServiceDesk Plus offers robust features like ticketing, workflow automation, SLA enforcement, asset management, change control, and project oversight, available in cloud or on-premises setups. Its editions—Standard, Professional, and Enterprise—mainly target small to mid-sized firms but can scale beyond.
Start by deciding on your preferred deployment: cloud or on-premises. If compliance or data residency rules are strict, verify that alternatives provide transparent hosting policies and flexible options.
Core ITSM capabilities should include incident and request management with automation, customizable workflows and forms, SLA tracking and escalation, asset and configuration control, plus change and problem management aligned with ITIL standards.
Usability matters. Though ServiceDesk Plus offers quick-start templates, look for solutions that allow extensive customization in workflows, fields, and automation to suit your organization’s complexity and maturity.
Integration potential is vital. ServiceDesk Plus meshes well with ManageEngine’s suite and certain third-party tools. Ensure alternatives support APIs and connectors compatible with your existing systems.
Scalability is key for growing teams. While ServiceDesk Plus handles small to medium workloads efficiently, rapidly expanding organizations might need platforms proven at larger scales.
User experience and support should not be overlooked. ServiceDesk Plus is praised for an intuitive interface, short learning curve, and comprehensive documentation. Seek alternatives offering easy onboarding, friendly UI, and accessible help.
Pricing models vary: ServiceDesk Plus charges based on devices or technicians, whereas alternatives might use user-based or subscription pricing. This distinction can heavily influence your long-term expenses.
For organizations also exploring customer interaction tools, reviewing a list live chat software may complement your ITSM choice by enhancing communication channels.
Frequently Asked Questions about ManageEngine ServiceDesk Plus
The top alternatives include Jira Service Management, Freshservice, ServiceNow IT Service Management, SolarWinds Service Desk, SysAid, TeamDynamix, IBM Maximo IT, Zendesk for Service, and Zoho Desk.
Many organizations look elsewhere to find better integration options, enhanced transparency, faster support, simpler customization, or to reduce costs and avoid complicated contracts.
Alternatives like Jira Service Management and Freshservice often offer more flexible and transparent pricing structures. In contrast, ServiceNow can become expensive due to its complex product suite and the need for separate agreements for various services.
Freshservice, Jira Service Management, and TeamDynamix stand out for their intuitive interfaces, quick implementation, and minimal administrative demands, making them ideal for fast rollouts.
Some platforms, notably ServiceNow and SysAid, extend their service management capabilities beyond IT into areas like human resources and facilities.
TeamDynamix features no-code automation and conversational AI to speed up ticket resolution, while Jira Service Management and ServiceNow offer robust automation tailored specifically for IT service management processes.
Jira Service Management excels at integrating with development tools, whereas Zoho Desk and Freshservice provide broad connectivity with productivity, communication, and monitoring platforms.
ServiceNow and Jira Service Management are favored by large organizations for their scalability, comprehensive feature sets, and ability to manage complex, multi-department workflows.
TeamDynamix and Jira Service Management receive high marks for support quality, transparency, and responsiveness when compared to ManageEngine ServiceDesk Plus.
TeamDynamix and Freshservice are noted for their low-code/no-code platforms, enabling organizations to easily customize workflows without deep technical knowledge.
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