Best Burst SMS Alternatives & Competitors for 2025

Zendesk offers a powerful, all-in-one solution for organizations aiming to enhance their customer support through an integrated omnichannel platform that consolidates interactions from email, chat, social media, and phone into a single interface. Its robust customization options allow businesses to modify ticket fields, automate their workflows, and build tailored dashboards, ensuring the software aligns perfectly with unique operational demands. Additionally, AI-driven automation boosts efficiency by managing routine tasks and prioritizing tickets, which helps increase both agent productivity and customer satisfaction. Designed for scalability and ease of use, Zendesk supports companies ranging from startups to large corporations while maintaining strong security and compliance standards suitable for diverse industries.

• Multi-channel Support Management
• Customizable Workflows
• Third-party Integrations
• AI Agents with Essential and Advanced Plans
• Knowledge Article Editor
• AutoQA for Voice with Scoring
• Workforce Management with Audit Logs
• Customizable Ticket Forms

Zendesk’s pricing is based on per-agent or per-user monthly fees, with annual subscriptions offering better rates. The Support Team plan starts at $19 per agent, providing basic ticketing and multi-channel support. The Support Professional tier, at $55 per agent, adds business hours setup, customer satisfaction surveys, and SLAs. For larger organizations, the Support Enterprise plan costs $115 per agent and includes advanced features. Zendesk Sell CRM begins at $19 per user with essential sales tools. Additional add-ons like Zendesk Copilot and Workforce Management are available at extra cost.

Freshdesk Omni delivers a powerful, AI-driven customer support experience by consolidating interactions from diverse channels such as email, phone, SMS, WhatsApp, Facebook, and Instagram into one seamless workspace. Its advanced generative AI tools, including Freddy Copilot and Freshbots, help reduce manual labor by suggesting responses, summarizing dialogues, and automating routine queries, allowing support agents to concentrate on more complex issues. The platform also enhances agent productivity through built-in performance tracking and AI-enabled quality management, which streamlines feedback and accelerates training processes. Moreover, its user-friendly interface and quick deployment make it easy for organizations to implement and scale without demanding extensive IT resources.

• AI-powered Chatbots
• Omnichannel Support
• Freddy AI Copilot
• Unified Workspace
• Intelligent Ticketing System
• Shared Inbox
• Automated Routing
• Performance Metrics

Freshdesk Omni’s pricing is based on a per-agent, annual billing model with three tiers. The Growth Plan costs $29 per agent monthly and includes omnichannel engagement, chatbots, and a unified inbox. The Pro Plan, priced at $69 per agent monthly, adds customized portals, custom objects, and advanced ticketing. At $109 per agent monthly, the Enterprise Plan offers everything in Pro plus audit logs, approval workflows, and enhanced security. Monthly billing is available but at higher rates. Free trials are offered without credit card requirements.

Squaretalk overview: Unfortunately, the source material does not furnish a detailed overview of Squaretalk, leaving a gap in our understanding of its core offerings. For prospective customers scoping out contact center software, this absence of explicit details means that the precise functionalities and potential advantages of Squaretalk remain to be fully articulated. In environments where each communication solution is critically evaluated for its capacity to streamline and enhance customer interactions, the current lack of descriptive content on Squaretalk invites further inquiry and clarification. As you consider your options in the competitive contact center landscape, obtaining a comprehensive picture of Squaretalk’s unique features will be essential.

• Multi-Channel Communication & Messaging Support
• Intelligent Session Routing for Calls
• Real-Time Session Queuing During Peaks
• Concurrent Calling and Auto Dialer
• Inbound Screen Pop Customer Information
• Comprehensive Reporting & Dashboard Analytics
• Global SIP Trunking Virtual Numbers
• Fully Work-From-Home Compatible Custom Integrations

Squaretalk’s pricing is structured around two distinct plans focused on meeting contact center demands. The Axiom Plan, starting at $15 per agent per month, leverages cloud PBX functionality with IVR, automated call distribution, intelligent call routing, and CRM integration. In contrast, the Matrix Plan begins at $30 per agent monthly and delivers smart predictive dialing, adaptive lead recycling, appointment call automation, and comprehensive campaign management. Both plans provide real-time dashboards, advanced reporting, and several intelligently designed call management features, enabling businesses to choose a solution aligned with their operational requirements.

VCC Live emerges as a promising solution for organizations seeking a fresh approach to managing customer interactions. Its design appears to cater to the dynamic needs of modern contact centers, offering a platform that supports streamlined communication processes. While specific feature details are not provided, the product is positioned to serve businesses aiming to enhance their contact center efficiency and responsiveness in an evolving digital landscape. The inherent versatility of VCC Live invites prospective users to explore how a unified software solution could elevate their operational capabilities.

• Omnichannel customer communication across channels
• Intelligent automatic call distribution system
• Real-time live performance monitoring dashboards
• Advanced performance analytics for optimization
• Seamless integration with leading CRM
• Secure data protection and compliance
• Dynamic session routing and queuing
• User-friendly interface enhancing agent efficiency

VCC Live offers three distinct pricing plans structured on a per-seat model, meaning costs vary by the number of users. The Essentials Plan supports effective outbound campaigns and basic communications with email support and voice recordings. The Advanced Plan enhances operations by adding intelligent IVR, expanded data handling, and a personal consultant. The Multichannel Plan further extends capabilities for seamless, cross-channel communications including automated SMS, dynamic templates, and professional support. Specific pricing details are available on request, ensuring tailored solutions to meet varied organizational needs. Please contact VCC Live now.

Splashtop Remote Support is presented as a remote assistance solution built to streamline the way service desk teams address customer issues. The discussion hints at its potential to simplify problem resolution processes, connecting technicians with end users across various environments. It emphasizes a capacity for swift, secure remote interactions that can help organizations maintain efficient support operations. Overall, the solution appears designed to enhance service desk performance by enabling robust connectivity and ease of use in managing technical challenges.

• Attended Access for real-time control
• Unattended Access enables automated management
• Multi-Monitor Support enhances productivity seamlessly
• File Transfer secures data exchange
• Session Recording preserves support history
• Integrated Chat improves technician communication
• ITSM Integration streamlines support workflows
• Streamlined User and Device Management

Splashtop’s Remote Support pricing offers flexibility tailored to diverse business needs. The SOS Unlimited package starts at $34 monthly, billed annually, delivering unlimited access for various devices and computers. For slightly smaller scales, the SOS+10 package begins at $22 per month (annually) and permits unattended access to 10 Windows or Mac devices, with options to add further licenses. Enterprises requiring enhanced security and bespoke branding should contact Splashtop for Enterprise pricing. A free trial is available, enabling service desk teams to evaluate performance and functionality before subscribing. This ensures value.

Hiver revolutionizes email management by converting it into an effective customer support platform without the need for additional software. Its standout feature is the seamless collaboration it fosters, allowing teams to easily assign and delegate emails, effectively transforming ordinary inboxes into dynamic ticketing systems. Automation plays a crucial role in boosting productivity, with some businesses experiencing efficiency improvements of up to 250% by automating routine tasks such as ticket distribution. Additionally, Hiver offers comprehensive ticket tracking and strong SLA management, ensuring timely responses and enhancing overall service quality.

• Omnichannel Shared Inbox consolidates multiple channels.
• Live Chat with AI delivers real‑time engagement.
• Customer Portal empowers self‑service.
• Ticketing System streamlines issue resolution.
• AI Copilot supports agent responses.
• Automations optimize workflow efficiency.
• Integrations connect 100+ applications.
• Analytics and Reporting visualize performance.

Hiver’s pricing structure caters to varying business needs using flexible subscription plans. The Free plan offers essential email management features for users starting out. The Lite option ($19 per user monthly) grants extended shared inbox and multi-channel support, while the Growth plan ($29 per user monthly) builds on these features with advanced analytics and reporting. The Pro plan ($49 per user monthly) expands capabilities with AI tools and custom reports. For large-scale operations, the Elite plan is available upon inquiry, and a 7-day free trial of Elite features is offered.

Vision Helpdesk is presented as one option in the realm of help desk software that prospective customers might consider when evaluating solutions for managing support operations. Though the specific details remain limited, the product is implied to cater to businesses seeking a dependable platform for organizing and streamlining customer inquiries. Its conceptual framework suggests a focus on simplicity and effectiveness in addressing support needs across various channels. Overall, Vision Helpdesk appears as a candidate designed to help organizations enhance their customer service functions, making it a potential fit for companies looking to optimize their help desk systems.

• Mobile User Support for Accessibility
• Fully Customizable Ticket and Workflow
• Role, Access, and Security Management
• Detailed Reporting and SLA Management
• Real-Time Dashboards with Data Insights
• Customer Self-Service Portal and Tracking
• Automated Ticket Workflow and Escalations
• Robust, Seamless Third-party Application Integration

Vision Helpdesk offers varied plans to meet different business needs. Starter Help Desk provides ticketing, knowledgebase, and workflow management at $12 per staff monthly, or $8 on annual billing with a one-time $200 option. The Pro plan adds staff collaboration, task management, and ticket billing for $20 per staff. Satellite, at $24 per staff, features multi-company support. Pro Service Desk at $32 includes incident and asset management, while the Ent plan at $48 introduces change and release management. Live Chat software is available at $20 per staff monthly for businesses.

Salesforce Service Cloud positions itself as a dynamic help desk solution designed to enhance how companies manage customer support, offering an ecosystem that streamlines interactions and resolution processes. Its architecture emphasizes an integrated framework aimed at improving response efficiency while accommodating the varied needs of modern service teams. The platform is built to be scalable and adaptable, making it a compelling option for businesses seeking a comprehensive tool that consolidates support functions into one cohesive system. Prospective customers interested in help desk software will find that its design promises to simplify service management, helping to transform customer challenges into opportunities for lasting engagement.

• Salesforce Lightning Console Unified Interface
• Intelligent Omni-Channel Case Routing System
• Comprehensive Customer Case Management Solution
• Robust Enterprise Knowledge Management Repository
• Seamless Cloud Telephony Integration Capability
• Real-Time Customer Live Agent Support
• Efficient Global Self-Service Customer Portal
• Custom Reports And Dashboards Analytics

Salesforce Service Cloud offers five pricing plans. The Starter Suite costs $25 per user per month, providing essential case and task management. The Pro Suite, at $80 per user monthly, adds telephony integration and customizable dashboards. Enterprise Edition is $165 per user monthly and features trusted AI with advanced reporting. The Unlimited Edition, priced at $330 per user monthly, enhances chat support and includes Einstein Bots, while Einstein 1 Service Edition at $500 delivers digital channels and state-of-the-art AI assistance. All plans are billed annually with a free trial available.

Zoho Desk emerges as a tailored solution within the realm of help desk software, designed to streamline how customer support teams address and resolve issues. Its multifaceted interface and integrated approach offer a cohesive environment for businesses seeking efficiency and clarity in their support workflows. The platform's structure aims to seamlessly blend intuitive usability with the demands of modern customer engagement, ensuring that teams can focus on effective service delivery. Overall, Zoho Desk presents itself as a compelling option for organizations dedicated to elevating their help desk operations.

• Extensive Interface Customization & Personalization
• User-Friendly Online Ticket Submission Experience
• Omnichannel Customer Support Integration
• Intelligent Automated Workflow Issue Routing
• Robust Comprehensive Knowledge Base Repository
• Interactive Self-Service Customer Portal
• Instant Real-Time Notification Alerts System
• Comprehensive SLA Monitoring, Management & Analysis Tools

Zoho Desk’s pricing tiers cater to various business needs. The Free plan supports up to three agents, offering essential features. The $7 Express package extends functionality for small teams with social channels and workflows. At $14 per agent, the Standard plan introduces advanced ticket management and customizable dashboards. The Professional tier, priced at $23, enhances collaboration with multi-department ticketing and automatic time tracking. For larger organizations, the Enterprise plan at $40 per agent delivers AI, help centers, and advanced reporting. A generous free trial allows exploration of the software’s capabilities.

ConnectWise ScreenConnect is designed to streamline remote support for IT professionals by enabling instant connections that minimize downtime and eliminate delays during assistance sessions. Its unattended access feature is particularly valuable, allowing technicians to manage devices remotely outside regular hours without interrupting users. The platform includes powerful tools such as session recording, secure file transfers, and a "Backstage" mode that lets support staff access system management functions discreetly. Additionally, ScreenConnect integrates smoothly with other ConnectWise products and offers customizable branding, ensuring a cohesive and professional support experience.

• Backstage Mode
• Unattended Access
• Wake-on-LAN
• Agent-free Connectivity
• Multi-device Compatibility
• AES-256 Encryption
• Multi-Factor Authentication (MFA)
• Drag and Drop File Transfer

ConnectWise ScreenConnect offers three main remote support plans billed annually. The One Plan costs $324 and includes basic features like single license use, multi-monitor support, and file transfer. The Standard Plan, priced at $504, supports multiple technicians with added capabilities like session recording and remote command line. The Premium Plan, at $624, enhances the Standard Plan with advanced features for comprehensive support. For unattended access, pricing ranges from $30 to $1,250 monthly, scaling by the number of agents. A 14-day free trial is available for evaluation.